I'm going to tell you why this hotel could have been five stars first and then will tell you why I only gave it four stars. I am a Hilton Diamond and they take very good care of me, but I also have very high expectations. This hotel meets or exceeds my expectations on many levels. The hotel itself is VERY well located, only a seven to ten minute drive from the airport. It is only two blocks from the marina where the cruise ships dock and that is where most of the tours are so there are no taxi rides for that. The hotels itself is very small, almost like a boutique hotel, very clean and updated. I got upgraded to the new building, a junior suite on the 3rd floor with a Jacuzzi that was spacious with a beautiful bathroom. My ONLY issue with the room would be the lack of privacy in the bathroom with all glass and only a thin curtain separating it from the rest of the room. If you had the light on in the bathroom you might as well been on stage, so if you are a family and not a couple you might want to ask about that. The pool is small with no swim up bar, but there are wait staff always walking around for drinks and two bars are within 20 steps of anywhere you are at the pool. They designed these clean small pods like bathrooms only steps away from the pool which I thought was a brilliant idea. No trudging through the lobby looking for a rest room. The drinks are plentiful and mixed with good liquors, no complaints on drinks, beer or wine at all. All of the staff from the front desk, lobby, bars, restaurants, housekeeping are all superior. The ONLY reason I wouldn't rate this hotel five stars is the food. Although it was not terrible, it wasn't wonderful either. I had this conversation with many people around the pool and bars and many agreed, but many also said that they thought the food was fine. I disagree. The worst was the "upscale" Mexican which to me was almost inedible, tasteless and bland. The buffet was okay and the Brazilian would have been good if the chicken wasn't undercooked and the beef overcooked. A new head chef and this resort would have it all. I love the fact that it is smaller. Even though it was spring break and quite busy there wasn't people crawling all over you. It seems an older crowd not a ton of kids and babies. You don't have to walk five miles from your room to the restaurants or pool. So the bottom line is if you are a real foodie this might not be your cup of tea. However, if you are a real foodie you probably won't go to an all inclusive in the first place. But compared to other all inclusive resorts I've been to, including other Hilton, this one was under par in the food category.
- Official Description (provided by the hotel):
- The new Puerto Vallarta Hilton Resort, awarded the AAA Four Diamond award, offers an All-Inclusive beachside experience, which includes with your stay: breakfast, lunch and dinner daily – buffet and a la carte – snacks at the pool area, 24-hour room service, limitless domestic and international beverages including house wine (by the glass), in-room mini bar restocked daily, daytime activities, fabulous recreational amenities such as kayak rentals, live nightly entertainment, and more, all set in a magnificent beachfront location. Lounge on cabanas, directly adjacent to our courtyard-style glamourous infiniti pool. Enjoy panoramic views of Banderas Bay with cruise ships embarking nearby and guestrooms with mountain views of the magnificent Sierra Madres and ocean views. With two towers, we have a variety of guestrooms available, including fantastic suites with private balcony whirpools. Enjoy multiple onsite dining options while choosing to dine indoors or al-fresco on our various veranda levels overlooking our beautiful Pacific ocean sunsets. Kids and parents alike will enjoy the Kids Club, featuring entertainment and activities to truly inspire and allow parents some free time to explore. Be sure to find some time to indulge in our onsite spa Ki as well. We're just minutes from the airport and the cobblestone streets of downtown. Experience a truly magnificent vacation at the Hilton Puerto Vallarta Resort. ... more less
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