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“For the most part, a fun place to stay!”

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Hilton Puerto Vallarta Resort
Ranked #36 of 123 Hotels in Puerto Vallarta
Certificate of Excellence
Salt Lake City, Utah
Level Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“For the most part, a fun place to stay!”
Reviewed March 16, 2014

My husband and I went on a getaway without our children. When we arrived, the bell hop and the front desk staff were very efficient and helpful. They even brought us a margarita to start. Our room was very nice. It was clean and modern. We had room 108, which is a king oceanview room with a semi-private pool. We really enjoyed that! Here are a few reasons I wouldn't rate this hotel any higher:
1) The food was awful. The only restaurant we enjoyed was the French. The buffets were awful. We went to the Brazilian and the meat was very tough and slow to come if we didn't get passed up. I went to bed hungry. The Italian buffet was not what I consider Italian food. It was ok, but nothing to jump up and down about. I must add that I can't comment on the Mexican restaurant, as we never went there. After we found out the French restaurant was ok, we decided to stick with that since all the others were not up to par. The casual dining near the pool never did much for us either. The amount of flies on the food really bothered us. I'm not sure how you can avoid that though when the doors are open, which actually gave the place a nice, airy feel. Another note: the service at the restaurants was quite slow. One night, we ended up walking up and serving our own wine and getting menus after sitting for a half an hour.
2)Our mini bar was supposed to be stocked daily. We had to ask numerous times to restock it. We ended up going to the bar ourselves to get water bottles. The gentleman who stocked the mini bars was not happy when he had to come.
3)We never had beach towels. We always had to request them. The suites have their own. The rooms check them out at the pool. Also, we had slippers in our rooms, but had to ask for the bathrobes.

The positives that would make this higher than a 3 are the following:
1)Most of the staff were amazing. We loved Aaron at the pool bar. He can make a mean margarita. Martha at the bar downstairs was awesome, as well. She makes a great fruity drink. Her own recipe.
2)Our room was very clean and comfortable.
3)The pools are beautiful.

A few side notes:
1)We were there in March and the surf was quite rough. Beautiful beach, but don't expect calm, clear water.
2)The sunset from the upstairs rooftop pool and bar are amazing. Great photos!
3)Cab to Romance Zone is around 100 Pesos, to downtown boardwalk area around 80 Pesos. Make sure you find out how much they will charge you before they take off with you. ;)
4)The hotel is a bit loud. The music is playing at the pool during the day, which was fine for us, but just a heads up. Also, we had trouble going to bed at night. The entertainment was very loud. It echoed down our hallway.

Room Tip: We loved the junior suite with the semi-private pool! The patios are separated so you have your own...
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  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank 434melissak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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English first
Seattle, Washington
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed March 14, 2014 via mobile

Booked a ocean front with two double beds, got a kingsize bed but offered a partial water view itch two beds after two days. TV didn't work no biggie but the refrigerated didn't work either, which had to be replaced. Worst if all was the sewage smell that came up out of the bathroom drains in the mornings. The staff was amazing though!

  • Stayed March 2014
    • Value
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    • Cleanliness
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Helpful?
1 Thank Fawn O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Waukon, United States
2 reviews
Reviewed March 14, 2014

my husband and i stayed here for a week at the end of february 2014 and it was heavenly---could not ask for better service or more friendly and helpful staff. everyone was very professional as well as friendly. we loved it and would stay again

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Craig W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wauwatosa, Wisconsin
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed March 13, 2014

Spent a week at the Hilton PV Resort. Our Ocean View room was beautiful. The staff was very friendly and accommodating. The food was very good and beverage selection was great. On one night our service was a bit slow in the restaurant, but not bad. The pool was really nice, and we also enjoyed being so close to Banderas Bay where we could sit and watch the waves and listen to the tide as well as still have cocktail service. Of course, then you have the beach vendors, but that is to be expected and they were not obnoxious. The star of the resort is the O'West rooftop pool and sushi bar. The view from there was spectacular. If you are looking for a big party resort, this is not the place for you. Very subdued - no swim-up bar - and the club is rather lame. There was a good cross section of other guests - couples, families, business, and friends. The location is great - close to the airport, beautiful sunsets, 1-hour beach walk or a $6 taxi ride to the Malecon.

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank KBCTourCo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Winterset, Iowa
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed March 13, 2014

My husband and I just returned from 5 glorious nights at the Hilton.
We are diamond members and stay in numerous Hilton properties. This was one of the finest
The service, our junior suite, food and bars were the finest
Ignore the negative reviews
Please remember to tip, it goes a long way!

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Jbeele
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed March 11, 2014 via mobile

We just returned from a 3 week stay.
We walked everyday to somewhere. You could walk to see the ships docked, you can walk to the mall or walmart and so many other stores or restaurants. We did eat at the Outsider steak House across the street, was Great food and service there.
This hotel does not look like a five star resort, but I assure you it's a five star service resort.
We've been to seven different resorts in Vallarta, this was by far our #1 resort for service. Anything we needed or wanted was supplied for us, we just asked and it was done.
They have 24 hour room service with the best food compared to any five star resort we've been to there.
The bell boys, the concierge, the front desk employes, the managers we somehow encountered a lot of different people, and they all went out of their way to meet our needs, from needing 20 extra hangers to 2 litres of ginger ale everyday.
The waiters and waitresses make everyone feel important wether your eating in a la carte restaurant, at the buffet restaurant, at the pool or room service, they all did anything to keep you happy.
Totally recommend this resort. As a couple or a family you'll have a get away to remember. They're all so good to you they'll make you want to go back there again and again.
Thank You Everyone who works at the Hilton Vallarta for taking such Good Care of us. Blessings to You All!
Kelly Manu

Stayed March 2014, traveled with family
Helpful?
1 Thank April R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richmond, Canada
Level Contributor
48 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
Reviewed March 10, 2014

we are here at the moment & leaving in a couple of days. Rooms, well ours is very nice. 331. King bed as requested, side of building facing Krystal & we can see part of the ocean if we lean over railing. Service is very good here. CHeckin was fast. Buffet restaurant was good. Good selection. Compact hotel so you can get lost, lol. Been to French & Mexican restaurant & both very good. Waiters & staff very cordial. Just the last day or 2 load of spring break people have arrived. Party time for them.
Making restaurant reservations is easy & not need to be here so early, all day. Can make reservations for the week. One day I got a call from the lady apologized for telling me the mexican buffet was on Friday & not Saturday & would I wish to change our reservations. She recalled I had asked about that.
The beach here is not what we like as usually we go to Nueva Vallarta. Would we come back. No not cause of the hotel but the beach area as well love to go in the ocean. Ocean was very rough here for a few days but I was told it was all over due to storms up north. Still prefer north of the airport.
Impressed with the hotel as we had read bad reviews. Rooms too small etc.. King bedded room we had & loads of space.

Room Tip: we booked garden room & got in the number 30s 331 & quiet area
See more room tips
  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank notboring
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Puerto Vallarta Resort

Property: Hilton Puerto Vallarta Resort
Address: Ave De Las Garzas 136 | Zona Hotelera, Puerto Vallarta 48333, Mexico
Phone Number:
Location: Mexico > Jalisco > Puerto Vallarta
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #36 of 123 Hotels in Puerto Vallarta
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Hilton Puerto Vallarta Resort 4.5*
Number of rooms: 259
Official Description (provided by the hotel):
The new Puerto Vallarta Hilton Resort, awarded the AAA Four Diamond award, offers an All-Inclusive beachside experience, which includes with your stay: breakfast, lunch and dinner daily – buffet and a la carte – snacks at the pool area, 24-hour room service, limitless domestic and international beverages including house wine (by the glass), in-room mini bar restocked daily, daytime activities, fabulous recreational amenities such as kayak rentals, live nightly entertainment, and more, all set in a magnificent beachfront location. Lounge on cabanas, directly adjacent to our courtyard-style glamourous infiniti pool. Enjoy panoramic views of Banderas Bay with cruise ships embarking nearby and guestrooms with mountain views of the magnificent Sierra Madres and ocean views. With two towers, we have a variety of guestrooms available, including fantastic suites with private balcony whirpools. Enjoy multiple onsite dining options while choosing to dine indoors or al-fresco on our various veranda levels overlooking our beautiful Pacific ocean sunsets. Kids and parents alike will enjoy the Kids Club, featuring entertainment and activities to truly inspire and allow parents some free time to explore. Be sure to find some time to indulge in our onsite spa Ki as well. We're just minutes from the airport and the cobblestone streets of downtown. Experience a truly magnificent vacation at the Hilton Puerto Vallarta Resort. ... more   less 
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