My husband and I went on a getaway without our children. When we arrived, the bell hop and the front desk staff were very efficient and helpful. They even brought us a margarita to start. Our room was very nice. It was clean and modern. We had room 108, which is a king oceanview room with a semi-private pool. We really enjoyed that! Here are a few reasons I wouldn't rate this hotel any higher:
1) The food was awful. The only restaurant we enjoyed was the French. The buffets were awful. We went to the Brazilian and the meat was very tough and slow to come if we didn't get passed up. I went to bed hungry. The Italian buffet was not what I consider Italian food. It was ok, but nothing to jump up and down about. I must add that I can't comment on the Mexican restaurant, as we never went there. After we found out the French restaurant was ok, we decided to stick with that since all the others were not up to par. The casual dining near the pool never did much for us either. The amount of flies on the food really bothered us. I'm not sure how you can avoid that though when the doors are open, which actually gave the place a nice, airy feel. Another note: the service at the restaurants was quite slow. One night, we ended up walking up and serving our own wine and getting menus after sitting for a half an hour.
2)Our mini bar was supposed to be stocked daily. We had to ask numerous times to restock it. We ended up going to the bar ourselves to get water bottles. The gentleman who stocked the mini bars was not happy when he had to come.
3)We never had beach towels. We always had to request them. The suites have their own. The rooms check them out at the pool. Also, we had slippers in our rooms, but had to ask for the bathrobes.
The positives that would make this higher than a 3 are the following:
1)Most of the staff were amazing. We loved Aaron at the pool bar. He can make a mean margarita. Martha at the bar downstairs was awesome, as well. She makes a great fruity drink. Her own recipe.
2)Our room was very clean and comfortable.
3)The pools are beautiful.
A few side notes:
1)We were there in March and the surf was quite rough. Beautiful beach, but don't expect calm, clear water.
2)The sunset from the upstairs rooftop pool and bar are amazing. Great photos!
3)Cab to Romance Zone is around 100 Pesos, to downtown boardwalk area around 80 Pesos. Make sure you find out how much they will charge you before they take off with you. ;)
4)The hotel is a bit loud. The music is playing at the pool during the day, which was fine for us, but just a heads up. Also, we had trouble going to bed at night. The entertainment was very loud. It echoed down our hallway.
- Official Description (provided by the hotel):
- The new Puerto Vallarta Hilton Resort, awarded the AAA Four Diamond award, offers an All-Inclusive beachside experience, which includes with your stay: breakfast, lunch and dinner daily – buffet and a la carte – snacks at the pool area, 24-hour room service, limitless domestic and international beverages including house wine (by the glass), in-room mini bar restocked daily, daytime activities, fabulous recreational amenities such as kayak rentals, live nightly entertainment, and more, all set in a magnificent beachfront location. Lounge on cabanas, directly adjacent to our courtyard-style glamourous infiniti pool. Enjoy panoramic views of Banderas Bay with cruise ships embarking nearby and guestrooms with mountain views of the magnificent Sierra Madres and ocean views. With two towers, we have a variety of guestrooms available, including fantastic suites with private balcony whirpools. Enjoy multiple onsite dining options while choosing to dine indoors or al-fresco on our various veranda levels overlooking our beautiful Pacific ocean sunsets. Kids and parents alike will enjoy the Kids Club, featuring entertainment and activities to truly inspire and allow parents some free time to explore. Be sure to find some time to indulge in our onsite spa Ki as well. We're just minutes from the airport and the cobblestone streets of downtown. Experience a truly magnificent vacation at the Hilton Puerto Vallarta Resort. ... more less
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