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“Great family vacation”

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Hilton Puerto Vallarta Resort
Ranked #35 of 125 Hotels in Puerto Vallarta
Certificate of Excellence
Woodstock on
1 review
“Great family vacation”
Reviewed January 29, 2014

We came back from a week away with friends and our 2 children age 5 and 2. We had an amazing time and can't understand why people would be so negative about a great place.

Rooms- we were in 729 and had a wonderful view of the city and the mountains. We had hot water and had our room cleaned every day! The only thing is they were selective on the towels they gave us and did have to ask for a face cloth a few times but always got one! Mini bar was always stocked and if we needed more water we just brought it up from the bar. We had problems with our tv but they attended to this quickly and ended up bringing us a new tv which worked great,

Service- service was amazing they worked hard and never did I see someone sitting around and not doing anything! The Pool staff was incredible. They brought our drink quickly and knew my kids and all their favourite drinks ! The place was very clean.

Pool/beach- AMAZING! A great spot my kids loved the pool and playing on the beach!

Kids club was great my 5 year old loved the days he was there. The turtle release was fun and the whole family enjoyed it.
There is little entertainment at night but we had two small children so they were ready for bed by 930 so it wasn't something I missed. We also went down with friends who we had not seen in awhile so we were happy to visit together.
This place was relaxing and fun to be at! I would recommend and stay here again!

Room Tip: We were on 7th floor with an amazing view and no smell in the room. Air conditioning worked great an...
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  • Stayed January 2014, traveled with family
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Helpful?
Thank Allison L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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English first
Maple Ridge, Canada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed January 28, 2014

We just returned from a ten day stay at the Hilton. We had read many bad reviews before coming so that was a concern. I have to say that I'm a little suprised that there was so much to complain about. We thoroughly enjoyed our stay. We found the resort amazing. Two of our favorite people were Edwardo and Liz, the activities co-ordinators. They are at the hotel for a good portion of the day and do everything from games to water activities and do their very best to include everyone. They are up beat and always have a smile to share. The pool servers are amazing as well, Anabel, Nicholas and Azuanne worked all day at serving drinks, tidying the area and joking with the guests. We found the wait staff great as well. The food at the Al a carte restaurants is quite good but I can say we weren't super impressed with the pasta at the Italian dinner night all though its lovely to sit outside so near the beach.The buffet is varied but after 10 days I did get a little tired of the food but I find this is the norm at most all inclusive resorts. There is a nice soft sandy beach, it was quite easy to find lounge chairs and umbrellas without having to get up a 6am like many other resorts that I have stayed at.The water varied from lovely and calm to quite big waves. The pool was simply lovely and relaxing, if you have complaints about this you must be loco in my opinion. We stayed in a basic resort room, very clean and comfortable bed. I didn't like the open concept water closet but managed fine for the time we were there. This is not a party type hotel, if you are looking for this choose another resort. If you are expecting this too be a classic 5 star North American resort you might be disappointed. I felt like all of the employees who work here are exceptional and take pride in where they work and live. We like Puerto Vallarta for the wonderful community and exceptional weather but please Dorothy remember you are not in Kansas anymore, enjoy the diversity that is Mexico!

Room Tip: We choose a garden view room but heard the ocean front were amazing!
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  • Stayed January 2014, traveled as a couple
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Helpful?
2 Thank sandraj961
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
1 review
Reviewed January 28, 2014

Overall we enjoyed our stay. The area was gorgeous and excellent weather. Hotel was nice and small. It is definitely not a big resort that we are used to but everything is there that you need. Rooms were nice and spacious. We had water issues where the water in our room was cold but it was resolved quickly. Nothing that is under their control and they resolved it quickly. Food was good. You do not get the variety that you would at a big resort but you will not go hungry. The staff is great and tries to accommodate you the best that they can. The restaurants get very busy after 7 which delay the service. Having early dinner reservation speeds up the service. We really enjoyed the sushi bar on the 6th floor of the building right in front of the beach. It is nice if you want to get away from the kids for a while, and a gorgeous view. The only thing that we missed the most is the nightly entertainment. There was none. There was live music one night. Out of the 7 night that we were there that was all the entertainment for that week. There were other things that were schedule for each night but most of the time the entertainers never showed up, or the karaoke started 40 minutes late after everyone that wanted to participate went back to their room. When it comes down to entertainment, it was very poorly organized . We still had a good time and had a very relaxing vacation.

  • Stayed January 2014, traveled with family
    • Value
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Helpful?
Thank Chakita2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Regina, Canada
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 28, 2014

Very difficult hotel staff that wouldn't address your concerns. Getting towels for your room and refilling the mini bar. Had to bring water up from bars as none left in your room. Service in dining areas very good and food always fresh. No entertainment at night and during the day nothing going on. Kayaks unsafe as double one had a hole in it and we weren't aware of it.

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank Katherine Marie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Des Moines, Iowa
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed January 28, 2014

Very happy with the entire experience of Puerto Vallarta in general and this hotel in particular. The room had an ocean view, which we had requested. The beaches were much cleaner than what I had been led to believe from other reviewers. The sushi was delicious at the rooftop area. We enjoyed all the meals. After reading the reviews here, we were not that excited about having the Brazilian barbeque, but it was actually one of my husband's favorite meals. The staff and bartenders go out of their way to accommodate any food or drink request, although we do not require much in the way of special orders. We only stayed four nights, so didn't do a lot of sight-seeing. One day we took a whale watching tour which was beyond our expectations and very exciting, but for the most part, we sat by the pool and walked up and down the beach. My daughters, ages 14 and 9 loved walking in the water of the bay, and then jumping in the pool, as the water of the pool felt like a bathtub after getting wet in the cold bay waters in January.

It was not necessary but we left tips here and there, so that we would be sure the mini-fridge was stocked, or to thank a particularly involved waiter or bartender.

The kids enjoyed the baby sea turtle release one evening, a good educational experience.

We usually put a towel down at the pool to save a chair or three and enjoyed having a spot for the day. Pool-side service was hit and miss unless you tipped!

We were also surprised that getting through the airport at the end of the trip was not a major fiasco as it has been in other destinations. Clearly more organized, or perhaps we were lucky that day.

I would definitely stay here again, but I am unsure of what the customary hotel prices are, a good way to use our reward points.

  • Stayed January 2014, traveled with family
    • Value
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    • Sleep Quality
    • Rooms
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Helpful?
1 Thank marlanas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
winnipeg, mb, Canada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed January 27, 2014

great place to stay. good food, great staff, they will do what ever they can to help you out. The al a carte restaurants were very good, we ate at the French, Mexican and Brazilian, each offering their own uniqueness.

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
2 Thank Harry B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sacramento, California
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed January 26, 2014

the first impression ws very poor..photo copy paper was given at the checkin (to me a Hotel GM in US)..there was no explanation about anything...no one toured us to the room neither any part of the hotel. We also came to notice that other guests from were treated differently then us. They were toured and cared whereas we were not. This hotel has NO Hilton standards at all..all false advertisement..online states new hilton..it doesnt seem like its new. The main buffet restaurant was closed as workers were working overnight to prepare for the Hilton Inspectors visit.the french rest was a joke. The inspector didnt even speak to any guests experience..off course he had no smile at all whenever we came across.my kid enjoyed the pool in general.the front office didnt had us $ to give us change teriible service.Being a hhonor member we requested late c/o and michelle was kind enough to approve at 1:30pm. when I double checked in the morning the GSA told me its 1pm when I walked to the desk i was told its 1:30pm. When we requested extra set of towels...we were questioned by the hk dept how many people..i was shocked being a GM of a hotel my staff never ask gst such question it just simply gets done.Overall there is no hilton standards at this hotel and there is a lot that needs to be done

Room Tip: the first impression ws very poor..photo copy paper was given at the checkin (to me a Hotel GM in US...
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  • Stayed January 2014, traveled with family
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Helpful?
10 Thank ravineshsingh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Puerto Vallarta Resort

Property: Hilton Puerto Vallarta Resort
Address: Ave De Las Garzas 136 | Zona Hotelera, Puerto Vallarta 48333, Mexico
Phone Number:
Location: Mexico > Jalisco > Puerto Vallarta
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #35 of 125 Hotels in Puerto Vallarta
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Hilton Puerto Vallarta Resort 4.5*
Number of rooms: 259
Official Description (provided by the hotel):
The new Puerto Vallarta Hilton Resort, awarded the AAA Four Diamond award, offers an All-Inclusive beachside experience, which includes with your stay: breakfast, lunch and dinner daily – buffet and a la carte – snacks at the pool area, 24-hour room service, limitless domestic and international beverages including house wine (by the glass), in-room mini bar restocked daily, daytime activities, fabulous recreational amenities such as kayak rentals, live nightly entertainment, and more, all set in a magnificent beachfront location. Lounge on cabanas, directly adjacent to our courtyard-style glamourous infiniti pool. Enjoy panoramic views of Banderas Bay with cruise ships embarking nearby and guestrooms with mountain views of the magnificent Sierra Madres and ocean views. With two towers, we have a variety of guestrooms available, including fantastic suites with private balcony whirpools. Enjoy multiple onsite dining options while choosing to dine indoors or al-fresco on our various veranda levels overlooking our beautiful Pacific ocean sunsets. Kids and parents alike will enjoy the Kids Club, featuring entertainment and activities to truly inspire and allow parents some free time to explore. Be sure to find some time to indulge in our onsite spa Ki as well. We're just minutes from the airport and the cobblestone streets of downtown. Experience a truly magnificent vacation at the Hilton Puerto Vallarta Resort. ... more   less 
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