When I saw that this was a brand new Hilton resort, in a great location, and for a reasonable price, I thought it was a must for me. I then looked at the amazing pictures online, and became certain it would be perfect for my style and taste.
Upon checking in it was apparent that service was outstanding, and it was the whole time we were there, fast & friendly!
The building and property seemed it was built cheaply! Beautiful modern decor and feel, but cheap and flimsy! Riding the10 month old elevators felt like they were 10 years old. The walls are thin, and the rooms were noisy! They accommodated us immediately when I asked for a free upgrade to a waterfront, and upper floor room. Yes, what a beautiful view of the water as well as the mountains and greenery.
However, there was a constant buzzing and humming noise in the upper floor rooms. It was extreme outside the room, but loud enough to be annoying even inside the room.
The toilet area had one vent that allowed a bad odor from the adjacent rooms. Nigh-time and early mornings brought it the cigarette smoke smell into our room from the smokers next-door. It got very strong at times. Just noticed other guests complaining about the same thing here in their reviews. NOT HILTON QUALITY!
The pools and beach were just adequate for the guests. We were extremely pleased that this property had an adult pool & bar rooftop, with stunning views and ambiance
Good hot and cold breakfast & lunch, with great service.
Sushi & Sashimi at the rooftop pool was consistently very good, and I know my Sashimi very well!
Dinner however, needs lots of improvements. They claim they have several restaurants, but only one was available per night. We've tried out the French one. Again, great service, but mediocre food. The hot food was all lukewarm! Sadly enough!
To The Management:
I know you're trying hard to improve this knew location. I know it's going to be great, eventually.
However, there is something I do not tolerate, and no one else should. It's one staff member with a serious bad attitude. Your rooftop Sushi chef!!! The great ambiance at the pool with it's great music was interrupted by another sound of the Chef's personal radio!!! Yes, this man apparently prefers to listen to his personal loud music, while the main guest music is playing. His music was so loud at times, it overpowered the pool music and ruined the atmosphere. When I asked the waitress, she immediately went to the back and made him turn his music off. She claimed that he often does this. He then came out to ask me what room I was in??? This is when management needs to intervene and give him an attitude check!
- Official Description (provided by the hotel):
- The new Puerto Vallarta Hilton Resort, awarded the AAA Four Diamond award, offers an All-Inclusive beachside experience, which includes with your stay: breakfast, lunch and dinner daily – buffet and a la carte – snacks at the pool area, 24-hour room service, limitless domestic and international beverages including house wine (by the glass), in-room mini bar restocked daily, daytime activities, fabulous recreational amenities such as kayak rentals, live nightly entertainment, and more, all set in a magnificent beachfront location. Lounge on cabanas, directly adjacent to our courtyard-style glamourous infiniti pool. Enjoy panoramic views of Banderas Bay with cruise ships embarking nearby and guestrooms with mountain views of the magnificent Sierra Madres and ocean views. With two towers, we have a variety of guestrooms available, including fantastic suites with private balcony whirpools. Enjoy multiple onsite dining options while choosing to dine indoors or al-fresco on our various veranda levels overlooking our beautiful Pacific ocean sunsets. Kids and parents alike will enjoy the Kids Club, featuring entertainment and activities to truly inspire and allow parents some free time to explore. Be sure to find some time to indulge in our onsite spa Ki as well. We're just minutes from the airport and the cobblestone streets of downtown. Experience a truly magnificent vacation at the Hilton Puerto Vallarta Resort. ... more less
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