Returned last night from this resort. Excellent service throughout our stay, but on our last day, the Hotel management enabled us to keep our room until 10:00 pm (check out is noon) due to a late night flight departure. This, in my mind, was legendary service. There were many other examples of this throughout our stay from maid service, room service, bartenders and wait staff.
We heard from other guests about ridiculous first world complaints and have no doubt that there will always be people who are impossible to please. Yes, there is some inconsistency in the food from day to day, but overall, food was well prepared, tasty and food service was impeccable from a food handling and safety perspective. Room service options were great. We did, however, eat off the resort a lot; PV has much to offer.
I would recommend this hotel if you like smaller resorts and like to get out to enjoy your surroundings. Its location leds itself to getting quickly into downtown PV and all the shops and restaurants/bars that it has to offer. It was also nice to be so close to the airport. A ten minute transfer and you are on vacation!
I appreciated the policy prohibiting the reserving of pool chairs. They also support this by not providing beach towels until late morning. If you are like me and enjoy early morning quiet by the pool/beach, ask for clean towels at the end of the day so you aren't left without. The pool chairs/beds are very very comfortable, though shade is at a premium with limited vegetation. There are no chairs on the beach, and this might be disappointing for some.
We booked a deluxe ocean front room on the 8th floor (not a suite) and, upon reading previous reviews, were prepared to upgrade. However, when we arrived, we found the room ample in size, an unbeatable view, with very comfortable bed and amenities. We stayed put.
The resort is quiet and played great music at an enjoyable level at the pool (a great mix of indie music - a surprise, and pop). Poolside entertainment staff were really cute and truly funny, yet not intrusive if you just want to chill and read your book. If you want a night show, pay the $ to see the Rhythms of the Night at Las Caletas. Worth every penny.
I have travelled extensively and experienced many wonderful hotels around the globe. I am giving five dots to the Hilton PV Resort because we truly did not have a single, solitary complaint or disappointment during our stay (ok, the nachos were better on day 2 than day 3,4, and 5 - I can have a first world gripe, too).
Professional photographs give a true representation of the resort and its condition. If you are still waffling, don't worry. It's all good.
- Official Description (provided by the hotel):
- The new Puerto Vallarta Hilton Resort, awarded the AAA Four Diamond award, offers an All-Inclusive beachside experience, which includes with your stay: breakfast, lunch and dinner daily – buffet and a la carte – snacks at the pool area, 24-hour room service, limitless domestic and international beverages including house wine (by the glass), in-room mini bar restocked daily, daytime activities, fabulous recreational amenities such as kayak rentals, live nightly entertainment, and more, all set in a magnificent beachfront location. Lounge on cabanas, directly adjacent to our courtyard-style glamourous infiniti pool. Enjoy panoramic views of Banderas Bay with cruise ships embarking nearby and guestrooms with mountain views of the magnificent Sierra Madres and ocean views. With two towers, we have a variety of guestrooms available, including fantastic suites with private balcony whirpools. Enjoy multiple onsite dining options while choosing to dine indoors or al-fresco on our various veranda levels overlooking our beautiful Pacific ocean sunsets. Kids and parents alike will enjoy the Kids Club, featuring entertainment and activities to truly inspire and allow parents some free time to explore. Be sure to find some time to indulge in our onsite spa Ki as well. We're just minutes from the airport and the cobblestone streets of downtown. Experience a truly magnificent vacation at the Hilton Puerto Vallarta Resort. ... more less
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