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“Great hotel with excellent service”

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Canto Del Sol Plaza Vallarta
Ranked #32 of 126 Hotels in Puerto Vallarta
Certificate of Excellence
Nuneaton, United Kingdom
Level Contributor
170 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
“Great hotel with excellent service”
Reviewed July 31, 2014 via mobile

This hotel is really lovely, the rooms are nice, if a little dated in places, but the staff keep them very clean.
On arrival to this hotel you are greeted with a smile and fantastic 'welcome home' ethos.
The pool area is cleaned relentlessly, there are staff to wait on your every need whilst you sit back and relax on one of their sun loungers, which the hotel do ask people not to reserve but this is somewhat ignored annoyingly!
The pool area leads out onto the beach where there are showers if you wish!
Beach towels are provided by the hotel.
The pool area can get a little loud at times but the beach offers welcome tranquillity.
ALL drinks are available day and night (including international spirits).
The main buffet restaurant has a theme each night so changes on a daily basis and the food is very nice, there are four 'speciality' restaurants which are all silver service with a fantastic menu..... Alberto in the Italian deserves a mention for his outstanding service and Spanish coffee show.
The rooms have a small kitchenette a fridge and hair dryer included and the water is always piping hot.
We travelled with Thomson and our rep Lorenzo was top drawer...... He was always available and his willingness to help was a delight.
The hotel has lifts and ramps all over and so would be wheelchair friendly.
Overall this is a hotel I would recommend without doubt.

Stayed July 2014, traveled as a couple
Helpful?
2 Thank werenotstoppingin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,444 reviews from our community

Traveler rating
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See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (513)
Date | Rating
  • Czech first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Brixworth, England, United Kingdom
Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed July 25, 2014 via mobile

We are about to have our last day here and we are sad to leave.
The hotel has everything you need for a great holiday - if it's not obvious, just ask; the staff are more than willing to help you. The hotel is very clean, the catering staff are phenomenal and there is always something going on, provided by the entertainment staff. There are a variety of places to eat and the food is lovely. Don't just lie by the pool though, venture out and see Puerto Vallarta and what it has to offer.

Stayed July 2014
Helpful?
6 Thank Janet L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yeovil
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed July 24, 2014 via mobile

Overall holiday was good. The staff make the hotel, they look after you the whole holiday by getting you drinks and food whilst you relax by the pool. They also are very good at remembering what drinks you like and don't expect to be tipped. Rooms need updating and painting but still very clean, pretty sure they clean them twice a day! Food is good but not for fussy eaters, not much English food. There are five restaurants including Italian, steak house and Mexican which are outstanding and much better than the Buffett restaurant. The only bad thing I can fault is that the hotel security don't stop people coming in the sectioned of sunbathing area trying to sell you stuff all day long which gets rather annoying! Would recommend this hotel for its price and the staff. Loads of sun loungers so you don't have to worry about getting up early. The pool isn't big enough for how many people stay at the hotel. Quite a lot of kids too which wasn't a problem for us even though we don't have kids ourselves. Would defiantly recommend some of the excursions whilst over there like the zip lining and pirate show, and platinum dolphins.

Stayed June 2014, traveled as a couple
Helpful?
3 Thank Amy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maroochydore, Australia
Level Contributor
85 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed July 20, 2014

From the moment we arrived we were made to feel welcome, we had the all inclusive package, so nice to lock the wallet up & not worry about money. We could not find any faults with the canto del sol, everything was super clean, the staff were excellent, very friendly, food great & plenty of choices, are room good size & clean. It is handy to downtown we could have walked but the weather being extremely hot we took taxi, We enjoyed the layout of resort to the much larger resorts around, recommend this resort

Room Tip: 311 was good view over pool & sea
See more room tips
  • Stayed July 2014, traveled as a couple
    • Location
    • Rooms
    • Service
Helpful?
2 Thank bucketlist60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco
Level Contributor
33 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed July 19, 2014

Hotel is very clean and it was the first thing I noticed when we walked in. Check in was a breeze and everyone was very attentive to all of our needs, I also asked about getting a room with an ocean view which they gave me but it did not have a balcony which was ok because we were never in our room. The weather in Vallarta is wonderful if you like it hot and we do :) we had a few showers but they were very short and it definitely helped cool things down at least for a little bit. The food at the resort was good, my favorite meal hands down was breakfast, there's a lady that makes corn tortilla quesadillas that were to die for! and the omelette station was delicious too. I would definietly recommend this hotel if you are looking for a fun relaxed place to bring your family, not so much for honeymooners as there is lots going on.

  • Stayed July 2014, traveled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
1 Thank beachnena
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed July 17, 2014

awesome staff, always there to help, would definitely go back but 10 days instead of 14, dragged a bit towards the end. The food and drink was realy good, even the fast food near the pool was really tasty particularly the shrimp taco and Cowboy burgers. :)

  • Stayed July 2014, traveled with friends
    • Value
    • Cleanliness
    • Service
Helpful?
3 Thank Rob W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edmonton, Alberta
Level Contributor
18 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed July 17, 2014

Our family of four stayed here for one week and absolutely loved our stay. The hotel is very clean and the location is great. Only 15 minutes from the airport and within walking distance to the Malecon. We loved the food and appreciated that the buffet choices changed everyday. We can't say enough good things about the staff here as they really do go out of their way to make your stay unforgettable. The nightly shows were so awesome (probably our favorite part of the whole stay) and our daughter really enjoyed the kids club. Can't wait to return!

  • Stayed July 2014, traveled with family
    • Value
    • Rooms
    • Service
Helpful?
2 Thank sherry73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Canto Del Sol Plaza Vallarta

Property: Canto Del Sol Plaza Vallarta
Address: Jose Clemente Orozco 125 | Int. 10 Zona Hotelera Norte, Puerto Vallarta 48333, Mexico
Location: Mexico > Jalisco > Puerto Vallarta
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Top resorts Hotel in Puerto Vallarta
#13 Business Hotel in Puerto Vallarta
#19 Family Hotel in Puerto Vallarta
#25 On the Beach Hotel in Puerto Vallarta
#31 Romantic Hotel in Puerto Vallarta
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Canto Del Sol Plaza Vallarta 3*
Number of rooms: 398
Official Description (provided by the hotel):
Conveniently located in the center of Puerto Vallarta’s hotel zone, right on Banderas Bay, breathtaking sunsets draw visitors and locals alike to the evening display. Canto del Sol’s colonial-style resort offers guests outstanding value, with an extensive All-Inclusive Program that features: a championship Tennis Club with four outdoor clay courts and four covered Laykol courts; windsurfing; water polo; tequila volleyball; and dance lessons. Guests can choose a vacation as active or as relaxed as they like.The sparkling turquoise water of Mexico’s Pacific Riviera caresses the beachfront of CANTO DEL SOL PLAZA VALLARTA. This perfect vacation resort offers an atmosphere of Fun, Tradition and Tranquility, where guests have everything for their wonderful Puerto Vallarta holiday. Escape from the ordinary, and discover this magnificent oceanfront resort. ... more   less 
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Also Known As:
Canto Del Sol Plaza Vallarta Hotel Puerto Vallarta
Canto Del Sol Puerto Vallarta
Canto Del Sol Vallarta

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