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“Top notch service!”

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Canto Del Sol Plaza Vallarta
Ranked #31 of 123 Hotels in Puerto Vallarta
Certificate of Excellence
Winnipeg, Canada
1 review
“Top notch service!”
Reviewed March 10, 2014

We stayed at the Canto Del Sol from Feb 26-March 5/14 and enjoyed ourselves tremendously! the rooms were ok but always VERY clean. The service was over and above what we have experienced at different (5 star) resorts. From when we arrived to our very last minute there. Oscar is the man to have serving you around the pool or at the beach! His easy smile and above excellent service would be hard to find elsewhere. He may very well be the reason we go back there again. We would recommend this resort to anyone and not hesitate to stay there again. The only draw back I had was that sometimes the tide came in to high so we couldn't sit on the beach. However, that was not a 'make or break it' factor for us. We felt blessed to have been cared for so well. Hat's off to the staff at the Canto Del Sol for EXCELLENT service!!!!!

  • Stayed February 2014, traveled with friends
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Helpful?
Thank Connie F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Traveler tips help you choose the right room.   Room tips (525)
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English first
Winnipeg, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed March 10, 2014

It was our third trip back to Canto Del Sol and you can be sure next year will be our forth. We love the location, the hotel and their amazing staff. Very accomodating, friendly and helpful. I ran into some troubles with the bank machine and also my phone and the staff went out of their way to help me resolve the issues, EXCELLENT customer service! We were there for the last 2 weeks of February and overall it was great. We also found that we're not the only people there that have come to love the place..many of the people we spoke to said once they vacationed there they keep coming back as we did. Looking forward to many more visits there. :)

  • Stayed February 2014, traveled as a couple
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Helpful?
Thank bhinds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calgary, Canada
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed March 10, 2014

Had an amazing stay here! Shout out to Oscar and Hugo who took care of us everyday! Close to everything can walk to the boardwalk and catch the bus to almost anywhere. Can't say enough positive things! From check in to requests everything we needed or asked for was provided with a smile. Very clean. Always find something to eat the buffet and staff again are more than accommodating. You won't be disappointed.

Room Tip: Pool view (guaranteed to see the ocean sunsets)
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  • Stayed February 2014, traveled as a couple
    • Value
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Helpful?
Thank Cyndi E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Beaver Dam, Wisconsin
2 reviews
Reviewed March 9, 2014

First time here. We met so many people that were like family and we are all going to meet again same time next year. Plenty of room to do anything from laying in the sun to playing games in the pool. Never far from drinks or food and can be hand delivered to you on beach, lounge chair or tables around the pool. There are no words to describe how helpful and friendly the staff are. I wanted to take all of them home with me to be my family member or friend. There are several different areas for you to eat - Surf & Turf, Italian, Mexican, Steak house and a buffet for all 3 meals that will blow your mind. Pool has food all day long. All the drinks you would want. More outings you can go on then you could possibly do in one stay. Very clean and very safe and you feel very secure. Everything about Canto del Sol is the "VERY" best.

Room Tip: We had middle of hotel. Nice view but the sun sets on you so can only sit on deck in morning til ar...
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  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tara P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edmonton, Canada
2 reviews
Reviewed March 9, 2014

We stayed at the Canto Del Sol February 17-24th and absolutely loved it. The hotel staff was incredibly friendly, the rooms and property immaculately clean, and the buffet and snack bars were terrific! The resort is just the right size; we were lucky to meet many other travelers. There is no Disco but the pool bar stays open until midnight and every night people would congregate on the lounge chairs to chit chat and meet other travelers; it was a really friendly place with a great atmosphere. In the mornings you can eat breakfast at the snack bar which has an amazing view of the ocean - we even saw humpback whales breaching right from the hotel!!

The only things I would improve on were 1. the internet; we were under the impression we would have wifi in our room; however, we had to go to the lobby to get any signal, and 2. the A La Carte dinners were just OK... You can choose 3 as part of your all inclusive package; our favorite was the Italian Restaurant located across the street at the hotel's sister property.

Puerto Vallarta is a great city with many fun things to do off the resort, I think we left every day!! We would definitely stay again at Canto Del Sol!

  • Stayed February 2014, traveled as a couple
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Helpful?
Thank HollyC175
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chelsea, Canada
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed March 9, 2014

we were there for the first week of March. The weather was gorgeous, hardly a cloud in the sky! The service is impeccable, the rooms are ok, beds are hard. The buffet is ok, having travelled extensively I have seen more variety elsewhere. We could not access the ocean as the waves were too powerful. Overall, it was better than expected.

  • Stayed March 2014, traveled with family
    • Value
    • Location
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Helpful?
Thank braz_f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lloydminster, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 8, 2014

We stayed at the Canto Del Sol Feb 23 to Mar 3, 2014. The staff were all very friendly and the rooms were clean. I was very impressed with the ladies constantly cleaning the bathrooms by the pool - so please remember to tip them too, as I'm sure that's not a fun job. The snack bar by the beach served the best chicken fingers I ever had anywhere, as well as the onion rings and shrimp tacos. We were never without with the great service from the waiters on the beach -especially from our main man Oscar! We like to have fun and he kept up, which wouldn't be an easy thing to do : )
The food in the restaurants was good - if you don't like it, don't eat it. There's also restaurants within walking distance to the hotel incl mama Rita's pizza and Blake's which were really good. The Malecon was within walking distance from the hotel or a short cab ride. We lucked out and
got to stay an extra day as our flight was cancelled the day we were to fly out. Air Transat was more than accomodating and covered the hotel fees for our extra nights stay. It's probably their policy, but a big thanks to them!! I would definitely recommend that airline to travel with. Besides the one crusty old lady on the beach that wasn't happy with anything (prob including herself ; ) I would recommend this resort. Happy travels!

Room Tip: Our room unfortunately had a terrible view facing another building. You can ask to switch, however...
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  • Stayed February 2014, traveled with friends
    • Value
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Helpful?
1 Thank SLM00744
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Canto Del Sol Plaza Vallarta

Property: Canto Del Sol Plaza Vallarta
Address: Jose Clemente Orozco 125 | Int. 10 Zona Hotelera Norte, Puerto Vallarta 48333, Mexico
Location: Mexico > Jalisco > Puerto Vallarta
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Top resorts Hotel in Puerto Vallarta
#13 Business Hotel in Puerto Vallarta
#19 Family Hotel in Puerto Vallarta
#24 On the Beach Hotel in Puerto Vallarta
#31 Romantic Hotel in Puerto Vallarta
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Canto Del Sol Plaza Vallarta 3*
Number of rooms: 398
Official Description (provided by the hotel):
Conveniently located in the center of Puerto Vallarta’s hotel zone, right on Banderas Bay, breathtaking sunsets draw visitors and locals alike to the evening display. Canto del Sol’s colonial-style resort offers guests outstanding value, with an extensive All-Inclusive Program that features: a championship Tennis Club with four outdoor clay courts and four covered Laykol courts; windsurfing; water polo; tequila volleyball; and dance lessons. Guests can choose a vacation as active or as relaxed as they like.The sparkling turquoise water of Mexico’s Pacific Riviera caresses the beachfront of CANTO DEL SOL PLAZA VALLARTA. This perfect vacation resort offers an atmosphere of Fun, Tradition and Tranquility, where guests have everything for their wonderful Puerto Vallarta holiday. Escape from the ordinary, and discover this magnificent oceanfront resort. ... more   less 
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Also Known As:
Canto Del Sol Plaza Vallarta Hotel Puerto Vallarta
Canto Del Sol Puerto Vallarta
Canto Del Sol Vallarta

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