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“Excellent staff! and great value!”

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Canto Del Sol Plaza Vallarta
Ranked #31 of 123 Hotels in Puerto Vallarta
Certificate of Excellence
Reviewed May 16, 2013

We have stayed at Canto more times than I can count over the past ten years. Without fail the staff have been friendly, efficient, and welcoming. We feel like family here. Our most recent stay - in spite of being in the slow period - was no exception. We have also recommended Canto to friends and those who have stayed were amazed at the value and how quickly they felt at home. Canto is the best!

  • Stayed: April 2013
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5  Thank DawnKoop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Canto_Del_Sol-Team, General Manager at Canto Del Sol Plaza Vallarta, responded to this reviewResponded May 17, 2013

Dear Guest of Canto Del Sol,

We thank you very much for having chosen once again our lovely hotel for spending your holidays, and are pleased that you did again enjoy our product and service. We all at Canto Del Sol are highly appreciating your comments and evaluation; it really does confirm to us that our effort is well recognized by our so highly valuated customers. Thank you for your recommendations and recognition.

We all hope to welcome you soon back and are looking forward to serve you again at your home away from home, Canto Del Sol.
You can also contact us at guestserv@cantodelsol.com

Sincerely yours

The General Manager on behalf of the Canto Del Sol Staff

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,318 - 1,324 of 2,605 reviews

Reviewed May 11, 2013

This resort is a good choice if you're new to PVR or traveling w/ friends! Value-wise it's hard to beat for an all-inclusive and the location is good - not too far from the airport and close to shops - including gift shops and a liquor store, all in walking distance. There IS a bit of an "average" factor that runs throughout the resort experience here - particularly w/ the food (breakfast is the best and do NOT get the Alfredo pasta - that's fair warning. lol). The rooms are okay/average - not really luxurious, but still okay (who has time to sleep anyway with so many wonderful things to explore in PVR?). Our experience w/ the staff was average - not horrible by any means but not memorable either. I would suggest this resort for a quick get-a-way with friends but not for a romantic stay/special occasion. There is a pretty active activity schedule here and there are themed nights (which are nice), there's also water aerobics and a friend that traveled with us raved about the spa/massage treatment she had. The beach is small and there are lots of vendors trying to sell you things. Some people get bent out of shape about this - but a polite "no gracias" solves it. Also, why not take advantage of some of the food vendors on the beach / soak up the local culture while on vacation, right? It didn't bother us at all. The Miami Vices at the swim-up bar are great. Plenty of beautiful sunsets to appreciate and the resort has a very open airy feel that's great - esp in April weather-wise. All in all, it's a very nice place to stay! We would come back for a quick trip - but probably not for an extended stay.

  • Stayed: June 2012, traveled with friends
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1  Thank See_Chris_jetset
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Canto_Del_Sol-Team, General Manager at Canto Del Sol Plaza Vallarta, responded to this reviewResponded May 17, 2013

Dear Guest of Canto Del Sol,

Thank you for sharing with the TripAdvisor community your vacation experience at Canto del Sol, although your stay is dating from almost one year ago. We appreciate all your positive comments and recognitions. On the other hand, in hospitality business things can change quickly, and we are proud to announce that since your highly appreciated stay in June 2012 a lot of products and services did receive a solid and sustainable improvement. With a new management since December 2012, we had been able to introduce successfully high improved service and product standards, providing today a significantly improved vacation experience to our so valuated customers. As we would never accept creating only an “average” experience to our guests, today our food offer in quality and variety and our attention and carefulness of our staff had been elevated to a top level.

Once again, thank you for your comments and we appreciate for staying in your mind for a hopefully soon return back to your renewed home away from home “Canto Del Sol”, to experience this wonderful product in present.
For any further information, you can also contact us at guestserv@cantodelsol.com

Sincerely yours

The General Manager on behalf of the Canto Del Sol Staff

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 7, 2013

This was an incentive win for a group from our company and the resort was recommended to us- over and above many 5 star resorts- and it did not disappoint. The rooms were wonderful - the staff terrific, the location - great. Stayed at 2 different Barcelos in the past two years in two different areas of Mexico - and would recommend this one over either of them always.
This resort is run properly- it caters to everyone- not just select groups, goes out of it's way to include everyone in it's friendliness. It's safe.It's secure. It's fun. It's at a midway point betwen the airport and the townsite. You can walk to PV from the hotel, 5.00 by cab, we have taken the bus- it's mid-point between everywhere it seems.

  • Stayed: February 2013, traveled on business
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1  Thank Lori P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Canto_Del_Sol-Team, Guest Relations Manager at Canto Del Sol Plaza Vallarta, responded to this reviewResponded May 19, 2013

Dear Guest of Canto Del Sol,

We really appreciate all your comments and your evaluation.

Thank you so much for sharing your recent vacation experience. It’s very pleasant for us to know that you enjoyed your stay. We’re going to share your comment with all our staff because you are the reason that our employees in the resort work very hard and always with a smile.

It will be a pleasure for us to welcome you again here in your home away from home, Canto Del Sol.

Please feel free to contact us at guestserv@cantodelsol.com


Sincerely yours

The Assistant to the General Manager on behalf of the Canto Del Sol Staff

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 4, 2013

My sister and I stayed at the Canto del Sol from April 9th to April 23rd. I did my homework before we left Vancouver so I was not expecting the Ritz. I wanted a budget hotel with good reviews and was not disappointed.

I was very pleased with the cleanliness of the resort and the friendly staff. All of the staff were very friendly and cooperative at all times. The beds were perfect in comfort. When we asked to be transferred to another room with a room safe, we were quickly moved with no hassle. When the safe in our new room did not work properly it was taken care of almost immediately. We could always get change with no problem unlike some hotels I have stayed at in PV.

I am somewhat particular about what I eat and I can safely say that I was pleased with the selection at all times. One could always find food to suit taste. The a la carte meals were presently beautifully and the waiters very professional.

The vendors on the beach were very pleasant to deal with and did not bother us at all. It was very enjoyable to sit at the beach all day and have the waiter bring drinks.

My only complaint is the drinks - hello!? Where is the good tequila? I could hardly get the margaritas down and had to switch to Pina Coladas which were not much better. Even the cheapest of tequila 100% agave would be better that that. Was it real tequila?

A huge bonus in staying there was that we met many fine people from Canada also, and especially our friends here in Vancouver. It helped make the trip very enjoyable. We had great fun with them. A big hug to all of you if you are reading this.

We did not stick around for the nightly shows so I can't comment on them. There is far too much to do in town.

I would definitely recommend the Canto del Sol to anyone who appreciates as I did, all of above. I may even return there myself one day with my family, if I can get them to budge.

Congratulations to the management and staff for a job well done!

  • Stayed: April 2013, traveled with family
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1  Thank LovestoDance_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 4, 2013

me and my two other buddies went down for the week of april 15th to the 22nd and had an awesome time! the events cooridinator Ozi was a great time he showed us where the parties where and always was getting people convinced to do the activities throughout the day!! had an awesome time cant wait to go back!!

  • Stayed: April 2013, traveled with friends
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Thank steven d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 2, 2013

Canto del Sol was pretty nice, twenty years ago, but suffers from neglect and insufficient maintenance. In the twenty years I have been a timeshare owner at the resort, there have been NO improvements to unit 705. The markings which show if the electric stove burners are on or off, or at what temperature have long since been worn off. The living room furniture has not been changed and the couch (hide a way bed) sags to make it nearly impossible to stand from a seated position. The room is dated and as a result it is difficult to clean to modern standards, although the house keeping staff does their best. Since the resort has gone all inclusive the bar serves small watered down drinks to all, including those who pay for them. The food is average at best, and the other amenities are as well.

The membership sales pitch for the "Vacation Club" is a complete misrepresentation. I know, I put out over six thousand dollars to discover that the program is not at all as described. By the time you try to book your next stay and you discover your mistake the time limit to challenge your credit card purchase has expired and you are left holding the bag.

I love Puerto Vallarta and stay there three to four weeks a year, but I will not be back to Canto Del Sol.

Room Tip: Book elsewhere
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  • Stayed: February 2013, traveled as a couple
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3  Thank DF B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 30, 2013

We returned from Canto Del Sol on April 9, 2013 and here is my review.
If you look at their link below

http://www.cantovallarta.com/

The advertisement is VERY inaccurate

THE CONS!


This hotel is NOT a 5 star, I have stayed at many 5 star all over Mexico and this is 3.5 at best.
The say “state of the art fitness”…..this is NOT the case, all they have in their SMALL fitness room is 2 bikes that do not barley work and one is held together with duct tape.
The rest of the equipment is free weights and a small circuit area that is also held together with tape.
The beds are VERY hard!!!
The food is mediocre, they really need a variety, you get sick of fried beans everyday(
The snack bar needs more of a variety, nachos, pizza and hotdogs EVERDAY is bland!
Rooms are a bit dated and old


THE PROS!

It is very safe at the hotel.
Staff is AMAZING…super friendly and helpful.
The ones who shined for us:
Pool waiter Jorge was outstanding!!!!! ALWAYS helpful and smiling and kind!!!!
Entertainment staff, J.C was fun
Lobby staff: Alexandria was excellent, very helpful and kind, really went out of her way for us!!
Waiters: Ramon, Fernando and Dario were nice!


If you are going for a week or two and get a SUPER GOOD deal then I say yes!!!
But its not a five star

  • Stayed: April 2013, traveled with family
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3  Thank DanniCanada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Canto Del Sol Plaza Vallarta

Address: Jose Clemente Orozco 125 | Zona Hotelera Norte, Puerto Vallarta 48333, Mexico
Location: Mexico > Jalisco > Puerto Vallarta
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Business Hotel in Puerto Vallarta
#13 Top resorts Hotel in Puerto Vallarta
#19 Family Hotel in Puerto Vallarta
#19 Spa Hotel in Puerto Vallarta
#23 On the Beach Hotel in Puerto Vallarta
#31 Romantic Hotel in Puerto Vallarta
Price Range: $146 - $328 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Canto Del Sol Plaza Vallarta 3*
Number of rooms: 398
Official Description (provided by the hotel):
Conveniently located in the center of Puerto Vallarta’s hotel zone, right on Banderas Bay, breathtaking sunsets draw visitors and locals alike to the evening display. Canto del Sol’s colonial-style resort offers guests outstanding value, with an extensive All-Inclusive Program that features: a championship Tennis Club with four outdoor clay courts and four covered Laykol courts; windsurfing; water polo; tequila volleyball; and dance lessons. Guests can choose a vacation as active or as relaxed as they like.The sparkling turquoise water of Mexico’s Pacific Riviera caresses the beachfront of CANTO DEL SOL PLAZA VALLARTA. This perfect vacation resort offers an atmosphere of Fun, Tradition and Tranquility, where guests have everything for their wonderful Puerto Vallarta holiday. Escape from the ordinary, and discover this magnificent oceanfront resort. ... more   less 
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Also Known As:
Canto Del Sol Plaza Vallarta Hotel Puerto Vallarta
Canto Del Sol Puerto Vallarta
Canto Del Sol Vallarta

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