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Canto Del Sol Plaza Vallarta
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Reviewed March 29, 2013

We have stayed at this hotel four times now and every time proves to be everything we need. We spent two weeks here this time. It is a great all inclusive hotel with friendly staff, great food, and entertainment. It is a little older hotel, but well maintained, clean and has the best staff ever. They get to know you by name and they are very accommodating, regardless of the request. The a la carte meals are to die for! They really go all out! There was entertainment every night. They had yoga, aquafit, children's programs, tennis, table tennis, water volleyball and poker games everyday. Great beach vendors who were very friendly and not too much pressure to buy.All in all a fabulous place to stay and not too pricey!!

  • Stayed: March 2013, traveled as a couple
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5  Thank Lorraine W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Canto_Del_Sol-Team, General Manager at Canto Del Sol Plaza Vallarta, responded to this reviewResponded April 5, 2013

Dear Guest of Canto Del Sol,

We thank you very much for having chosen once again Canto Del Sol for your recent vacation, and are pleased that we could provide you again an excellent holiday experience with an enjoyable product and service. We are appreciating your comments and evaluation; it really pleases us to receive this recognition about our effort from our so highly valuated customers.

We all hope to welcome you soon back for your next stay at Canto Del Sol, your home away from home, it will be a pleasure to serve you again.
You can also contact us at guestserv@cantodelsol.com

Sincerely yours

The General Manager on behalf of the Canto Del Sol Staff

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 29, 2013

We returned to this resort after spending two fun weeks there last year. We were sorely disappointed this trip and will not return. The time share people are very irritating and bothersome and have trouble taking no for an anwer. There are many very awsome things about this resort. There is a feeling of safety due to the location in a small cove. It is very relaxing and restful. The waiters and service people work very hard and were great( Ramon in the buffet). We had to change our room due to a very loud air conditioner and the staff were great. The pool was great and the recreation staff did a good job although the shows were basically the same as last year,so could do with a little variety. The singing of the "Hope Song" at noon was a very nice touch. The food in the snack bar was excellent. Breakfasts were wonderful. In the buffet the food was often lukewarm, there was little variety and it seemed as though items were served again at supper. The bathroom in our room was not very clean and it was irritating not to have your room done up until very late afternoon. For us the crowning touch came upon our departure when we were informed that we owed $2 for drinking the bottled water that was on the vanity along with the other items such as shampoo and lotion which are included in an ALL INCLUSIVE trip.Apparently we were told we had to pay for it????? It was not the $ that bothered us ,but the cheapness of management . The desk clerks were very gracious, but did not have any Canadian change which resulted in a trip to a bank machine cross the way. The resort was full of Canadians. So, over two bottles of water a customer was lost. We are scratching our heads over this one.

Room Tip: On the 2nd floor overlooking the tennis court and gym, there are two rooms with large balconies. Nice to watch the sun come up!!!
  • Stayed: March 2013, traveled as a couple
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2  Thank Mortz-47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 27, 2013

This was our first trip to Canto Del Sol for me, my husband and our 5 year old daughter. We have travelled to Cuba and the Dominican Republic several times, and Cuba is still number one on our list!! With that being said, we are not particulate people. We want to relax, spend family time together and get to know the residents / culture.

BEWARE OF THE TIMESHARE BUSINESS:
- Upon arrival at the airport, we were immediately sucked in my men in white uniforms who were timeshare sales people. We did not catch on at first because they asked what resort we were staying at and once we said Canto, their reply was "oh, you need to come over here for information..." this led to timeshare information and free tequila shots to get you in a drunken state to sign up!

- When we finally got off the bus and entered our resort to check in, we were immediately approached by a hotel worker and told we were to meet at 9:00 the following morning to be informed on the timeshare experience...my husband and I both obliged, but eventually caved in upon the pressure and the fact that the sales guy would not leave us alone. We did listen to the speil and got the "tour", then was approached by another timeshare staff...

- One morning, we were at the restraurant (buffet) having breakfast and was sitting next to a timeshare person pressuring a senior into investing in timeshare. The sales person was very rude, and asked him, "what else are you going to do with your money??". I was quite distrubed on how persistent this sales person was taking or trying to take advantage of this man and asked to be moved to another table.

OTHER DETAILS OF OUR STAY AT CANTO DEL SOL:
- The hotel itself is small, clean and a good bang for your buck. The rooms were small but comfortable.
- The food was "ok". Had better buffets / snack bars in Cuba.
- The snack bar was always out of burgers, fries etc.
- The service is awesome!! Friendly staff and they go out of their way to accomodate you.
- The Grill a' la cart was awesome! The Spanish Coffee was delicious - a must try!!
- The pool was good only be sure throw your towel on a lounger in the morning. Even thou a sign advises not to reserve loungers, hotel guests do, and you may not get one.
- The beach was ok, but the ocean was too rough to swim in and the red flags were always raised. You can also overhear locals trying to sell non-perscription goods to tourist in which authorities arrested someone one evening during our stay.
- The night shows were satisfactory. There is no entertainment for the kids if you are seeking pleasure for them...in fact, the shows should be rated PG.
- The free bottles of water in your room to brush your teeth, are NOT free. You have to pay for them at the end of the holiday.
- If travelling with a spouse, partner or friend, this will be a perfect place to visit however, I do not recommend this resort to families with younger children.

Room Tip: Not a resort to visit with young kids.. You can upgrade your room for no charge if unsatisfied with your view.
  • Stayed: March 2013, traveled with family
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2  Thank Krista_in_Alberta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 26, 2013

We spent two weeks here as a time share exchange. The rooms were comfortable and large enough. We couldn't sleep with our sliding glass door open because of the noise and cigarette smoke from other's decks. If it wasn't the other guests making noise it was the staff cleaning the open air restaurant in the middle of the night. Staff was friendly enough, but wouldn't consider going back.

  • Stayed: February 2013, traveled as a couple
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Thank Heather155
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 26, 2013

Stayed mar2-16 .Been to PV many times and have never been dissapointed.This is a very special place.Clean,comfortable,good food and drink.Good location and the staff were awessome.I go to PV with realistic expectations and always have a good time.Special thanks to Salvador,Pablo,Ernesto and Oziel.Good bunch of people working there.Also to Kunibert,Thanks for a great2 weeks.

  • Stayed: March 2013
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Thank sdjz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Canto_Del_Sol-Team, Guest Relations Manager at Canto Del Sol Plaza Vallarta, responded to this reviewResponded April 8, 2013

Dear Guest of Canto Del Sol,

We thank you for staying at Canto Del Sol and we are glad to know that you had a very pleasant experience with us.
Thank you for the special mention about our staff, all of them work very hard for creating you a great stay in your home away from home Canto Del Sol.

It will be a pleasure for us welcome you soon back for your next stay at Canto Del Sol.
Please feel free to contact us at any time at guestserv@cantodelsol.com

Sincerely yours

The Assistant of the General Manager on behalf of the Canto Del Sol Staff

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