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“Had a great time” 4 of 5 bubbles
Review of Canto Del Sol Plaza Vallarta

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Canto Del Sol Plaza Vallarta
Ranked #31 of 127 Hotels in Puerto Vallarta
Certificate of Excellence
Surrey, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Had a great time”
4 of 5 bubbles Reviewed March 16, 2013

We had never been to this resort before..it was a last minute all inclusive deal. We were pleasantly surprised and would go back again. The service was great, the evening entertainment was really good, and the food was pretty good considering its the usual all inclusive buffet with a few a la carte choices. Not impressed with the Italian a la carte though. We also had some issues with our room..lots of mildew on the curtains that made the room smell terrible. We were moved to a different room without problems after we mentioned it. Unfortunately, it seems to be a theme at this hotel that you get placed into a less desirable room first and then need to complain to get moved..it would be nice if they upgraded the rooms so you didn't have to go through the hassle.
Besides those few issues we had a great time..the atmosphere was relaxed and fun

  • Stayed March 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank brucesuz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,417 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (507)
Date | Rating
  • Czech first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Saskatoon
Level Contributor
25 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 bubbles Reviewed March 13, 2013

I once again stayed at this great hotel, It was as good if not better than two years ago. The staff again was very friendly. My check in was a bit slow as I got there at 2:45 PM and they said my room was not ready. But when I got to my room there had been no one in the room as I went to go have a shower and brown water came out of the tap, telling me no one has used it in a while. Do not know why they would make me wait but what ever. The food again was great a little laxs on the Thousand island dressing for salad. The room was cleaned all the time and the maid did a great job. I was there between 25TH of February and March the 4TH. Paublo the bar tender was awesome again as he made sure I got a stalk of celery for my Ceasar he makes the best in Puerto Vallarta. Staff at the pool bar was friendly and quick All in all i will be back the the Canto del sol

Room Tip: All the rooms are great
See more room tips
  • Stayed February 2013, traveled solo
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank tan-boy56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Winnipeg, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed March 12, 2013

This was our third time staying at Canto and as always it was hard to leave. We found the staff very pleasant and easy to deal with. We had a couple of issues with our room which were quickly resloved when we told the front desk. The hotel is very clean which is very important to us. Even though I can be a picky eater the variety at the buffet is great and never walked away without finding food that I enjoyed. We always lounged by the beach and our waiter Jose is the BEST..always look forward to seeing him. A very friendly, genuine man . Even though the timeshare people can be very annoying, we've learned to just say smile and say "no thanks, not interested". Looking forward to another trip there next year. :)

  • Stayed February 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank bhinds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gravelbourg, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed March 2, 2013

There were four of us travelling again this year and we were very surprised at this resort!!! we requested adjoining rooms but when we checked in we werent but asked to be moved to adjoining and they moved us right away!!! after a few nights of listening to the big a/c all night long we asked to be moved again and we were given pool view adjoining rooms!! Thanks to all the front desk staff for being so accomodating!! We enjoyed a lot of our time by the snack bar/pool bar and we served by Chuy during the day and Arturo in the evening the were great and very personable hi fives all the way around Chuy!! As we were sitting on the patio we watched as the dolphins played in the bay and the hump backed whales cruise by a couple of times but on our last morning the whales were really frolicking in the bay till the boat went over to watch then the whales just went underwater not to be seen again that day. we were each allowed seven al la cartes and we used them all!! Natan seemed to work at all the al la cartes he seemed to remember us from the time before!! in the buffet restaurant we had Alexander and Ricardo wait on us. they were fantastic!! I read some reviews before we left and people were saying how the food was the same day after day well..... thats only because they werent willing to try the food that was served!! we found something new and different everyday and we were there two weeks!! I hope I didnt forget anyone in this review but everyone there was great and we will be going back again!! Oh yeah the beach (in our minds) is the only reason this resort is only a 4 star!! Go with an open mind and you will have a blast!!

  • Stayed February 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank Karmons156
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Canto_Del_Sol-Team, General Manager at Canto Del Sol Plaza Vallarta, responded to this review, March 5, 2013
Dear Guest of Canto Del Sol,

We are very pleased about your comments regarding your recent vacation experience at Canto Del Sol. Thank you so much for have chosen our hotel, for giving us the opportunity to create you an extraordinary holiday experience, and thank you also for all your nice comments about our staff. With pleasure we will share your expressions and acknowledgement with them.

We all hope to welcome you soon back to serve you at your home away from home!
You can also contact us at guestserv@cantodelsol.com

Sincerely yours

The General Manager on behalf of the Canto Del Sol Staff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
winnipeg,mb. cda
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed February 26, 2013

This is the third time to this hotel. Amazing staff, great shows. Food was even better this time. Great walk to downtown. This hotel is clean and safe. My only complaint was the room check in. They try and give you a crappy room first and then play musicial rooms. The pool is warm and clean. The activities are the best you never have to leave the hotel. Will be returning next year. A five star to the staff the kindest most helpfull people, they work so hard.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank catdog89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Canto_Del_Sol-Team, General Manager at Canto Del Sol Plaza Vallarta, responded to this review, February 26, 2013
Dear Guest of Canto Del Sol,

Thank you so much for sharing your recent vacation experience at Canto del Sol.
We are very grateful about receiving your pleasant comments and will share them proudly with our staff.
We thank you for recognizing our improvements and also can ensure that we are continuously working on our opportunities to increase the level of our product and service, not at least because of receiving your highly appreciated feedback.

We all hope to welcome you soon back to serve you at your home away from home, Canto Del Sol.
You can also contact us at guestserv@cantodelsol.com

Sincerely yours

The General Manager on behalf of the Canto Del Sol Staff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
sask.
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed February 25, 2013

the hotel was all renovated and very close to shoping. and food was good. the hotel timeshare was a pain. the ocean is to ruff to swim in. but the pools were nice. the night entertainment was good for a small hotel And the alacarts were good. lots of chaires to sit on buy the pool jan18/2013

Room Tip: Higher floors have less A/C unit noise
See more room tips
  • Stayed January 2013, traveled with friends
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
3 Thank javeit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Canto_Del_Sol-Team, General Manager at Canto Del Sol Plaza Vallarta, responded to this review, February 26, 2013
Dear Guest of Canto Del Sol,

We thank you very much for have chosen Canto Del Sol for your recent holidays, and also for the feedback you did provide us.
Thank you for your recognition, and as we are continuously working on improving our operation and thereby the experience of our so highly valued guests, we adjusted already the approaching mode of our Timeshare staff. Beside this we are evaluating the feasibility of a breakwater project at our oceanfront, even if during the majority of the time the ocean is calm.

We really appreciate your comments and hope to welcome you soon back to serve you at your home away from home, Canto Del Sol.
You can also contact us at guestserv@cantodelsol.com

Sincerely yours

The General Manager on behalf of the Canto Del Sol Staff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed February 24, 2013

Just got back after a two week stay. Had an awesome time and met the friendliest bartenders ever! Jose, Ernesto, Daniel and Cris made our stay even more enjoyable. And Jorge(pool waiter) was incredible. The whole staff was very courteous and helpful.
As far as PV, we love it!!! Been to quite a few other places but Puerto Vallarta is the best. Can't wait to go back!!! Nice people, great food and very safe. Resort is only 20-30 min walk from Malacon.
The only complaint is the wifi. But there is a nice business center.

  • Stayed February 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank JoseeSt-amand
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Canto_Del_Sol-Team, General Manager at Canto Del Sol Plaza Vallarta, responded to this review, February 26, 2013
Dear Guest of Canto Del Sol,

Thank you so much for sharing your recent vacation experience at Canto del Sol.

We are pleased that you did enjoy our attention and our product, and that our commitment did cause you a satisfying holiday experience. We appreciate your generous recognition of our staff, which we will share with them and celebrate accordingly.

We all hope to welcome you soon back to serve you at your home away from home, Canto Del Sol. You can also contact us at guestserv@cantodelsol.com

Sincerely yours

The General Manager on behalf of the Canto Del Sol Staff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Canto Del Sol Plaza Vallarta

Property: Canto Del Sol Plaza Vallarta
Address: Jose Clemente Orozco 125 | Int. 10 Zona Hotelera Norte, Puerto Vallarta 48333, Mexico
Location: Mexico > Jalisco > Puerto Vallarta
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Top resorts Hotel in Puerto Vallarta
#13 Business Hotel in Puerto Vallarta
#19 Family Hotel in Puerto Vallarta
#23 On the Beach Hotel in Puerto Vallarta
#31 Romantic Hotel in Puerto Vallarta
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Canto Del Sol Plaza Vallarta 3*
Number of rooms: 398
Official Description (provided by the hotel):
Conveniently located in the center of Puerto Vallarta’s hotel zone, right on Banderas Bay, breathtaking sunsets draw visitors and locals alike to the evening display. Canto del Sol’s colonial-style resort offers guests outstanding value, with an extensive All-Inclusive Program that features: a championship Tennis Club with four outdoor clay courts and four covered Laykol courts; windsurfing; water polo; tequila volleyball; and dance lessons. Guests can choose a vacation as active or as relaxed as they like.The sparkling turquoise water of Mexico’s Pacific Riviera caresses the beachfront of CANTO DEL SOL PLAZA VALLARTA. This perfect vacation resort offers an atmosphere of Fun, Tradition and Tranquility, where guests have everything for their wonderful Puerto Vallarta holiday. Escape from the ordinary, and discover this magnificent oceanfront resort. ... more   less 
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Also Known As:
Canto Del Sol Plaza Vallarta Hotel Puerto Vallarta
Canto Del Sol Puerto Vallarta
Canto Del Sol Vallarta

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