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“Very unhappy with the time share promotion”

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Mayan Palace Puerto Vallarta
Ranked #27 of 123 Hotels in Puerto Vallarta
Certificate of Excellence
West Vancouver, Canada
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Very unhappy with the time share promotion”
Reviewed December 21, 2004

We went to to hear and see this resort. The people selling were very, very pushy and at the end down right rude. They accused us of having been there before and of wasting their time. They kept us there for four hours and even though we did not have breakfast, (the agent did), we only had a glass of water, they asked us to tip the waiter and when we asked why we would tip for a glass of water when he was the one to have the lovely breakfast, he left us in no doubt what he thought of us. Friends have bought there and were very sorry afterwards that they had done so. We were glad to get out alive and yes, with $200 U.S. not worth it in our view.
Our friends paid $6,000 for two weeks and are now trying to sell. No luck so far. Are we surprised,? No!!

11 Thank Eisor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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English first
A TripAdvisor Member
Reviewed December 17, 2004

We started our time at the Mayan Palace by attending the timeshare presentation. The fantastic free breakfast made it worth attending, not to mention the $250 cash we picked up which pretty much paid for all of our meals down there! We did not find the sales team rude or overly pushy. In fact, we found it such a good value we bought! And we basically named our price.
Throughout our week-long stay, we found all the staff to be polite and helpful. Not one rude or unhelpful person. The wait staff at the restaurants were fantastic! Every meal was memorable, expecially those at the beachside, open-air restaurant. Had the best seafood platter there we've ever eaten anywhere! And the margaritas are incredible!
The resort was spotlessly clean. The staff perfectly trained.
Remember, people, this is Mexico, not the USA. Even so, we can not find one negative thing except the price of internet access, but regarding that, the staff in the computer room was helpful and friendly.
Their boutique merchandise was overpriced, but hey, what do you expect? Shop downtown!
We would go back or to any Mayan Palace property in a heartbeat!

12 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Reviewed December 12, 2004

My husband and I are exploring vacation properties, including time shares and other options. While in Nuevo Vallarta last week we decided to pursue two time share opportunities- including the Grand Mayan.

We realized very quickly, although the Grand Mayan/Mayan Palace etc. is a beautiful property, it is not for us. It is too big and somewhat tacky with some of the property gimmicks. The staff appeared rude throughout the tour and we knew this was not what we were looking for in an ongoing vacation experience.

We explained this to our sales guide and politely declined any offers. However, they would not take no for an answer. I felt completely disrespected and at one point I felt I'd been taken hostage by their sales team.

Their archaic and rude sales tactics were amazing and I feel sorry for anyone who has been bullied into buying. By the time a 4th sales person tried to convince us how idiotic we were for not buying, the routine became comical to my husband and I and we just had to walk out.

They were convinced money was the issue and did not once listen to one of our sincere concerns. I am writing this because I wish I knew then what I know now because I would not have wasted 3 hours of my vacation at the Grand Mayan.

I left the experience with a sick feeling in my stomach and would not recommend this property to anyone for any experience from buying, renting, trading, golfing, having dinner or going through a tour. Avoid it!

19 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Reviewed November 17, 2004

If you arrive before the 5:00 check in time, you will likely be asked to wait until the specified check in time. It appears that both members and non-members are held to the same conditions. When 5:00 came and we tried to check in, we were told our room was across the street in the Sea Garden.

Having read the reviews on this site prior to our departure, we would not accept that and demanded to be placed into the Mayan Palace. Our room confirmation clearly stated Mayan Palace, and with persistance we were given a room in the main Mayan Palace building.

We reluctantly agreed to participate in the timeshare presentation, which includes a champagne breakfast and passes for two events. After spending an hour with our rude tour guide, and explaining to her that all the rooms do not look like the models and asking her why we should buy here based on our treatment, we were abandoned. We had to chase her down to get the passes for our breakfast and never received the event passes. So, just say no to this.

On the positive side, the maid service was excellent and the views are teriffic. The best bet is the bar on the beach.

15 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed October 15, 2004

We just got back in last night and can't remember a better trip had by our family. We bought our time at a benefit auction and then went online and read all of the bad reviews, were we upset with ourselves.
Ladys and gentlemen this resort is fantastic!!!!
From the moment we stepped through the doors at the airport we new that we were to hounded by the timeshare sharks. Just say no and keep walking! It's as simple as that. If you engage them then your stuck. For firsttimers to the area after you get your bags walk directly out of the airport to a cab. Don't answer any questions don't grab the discount cabfare promos just leave! hang a right out the last door and the taxi's are waiting there. negotiate your price (depends on were your staying to this resort was 300 pesos, 3 bucks) Upon arriving at the resort I made a comment about the room and it not being over at the Sea Garden and was told we had room in the tower. 2 bedrooms 2 baths a kitchen and dining room and living room and very, very clean. Make sure to decline their one and only time that they will try to time share you after you check in and you won't be bothered again. Heres a tip, tip your maid a few pesos a day and tell her shes doing a great job. Hopefully you get Gloria she was fantastic and sweet. The beds are hard but our family likes that type and slept very well. There was construction going on ( they have to do it sometime) Not a big deal. The pool was great and clean. The pool staff was excellent and this is for our new friends Eduardo and Francisco two of the best servers ever. They should send American servers down for training by these two. Fantastic people. The beach was cleaned ever morning. I'm an early riser and so every morning I would go down to the restraunt and get my large cup of coffee for $2 and sit out at the chill out lounge and watch the boats coming in and out, very relaxing. But what was great was seeing the attention to detail being put out by all the staff at this early hour and in the dark. The sun doesn't reach over the mountain until 8:30 and watching the ocean at sunrise is the most relaxing thing to do. We went to the carnival night on thursday and had alot of fun a little pricey but all the food and drink to be had. We also went to Fajita Bannana in the Marina and had some excellent food. Always remember that everyone there is trying to sell you a great deal so avoid them. Get your adventures at the resorts travel office. We did the El Eden canopy tour. Lots of fun and hot so go in the morning. We also did the El rancho horse back riding trip. Very fun and lots to eat and drink at the end. The water fall is muy bonita so get in the water and enjoy it. My son and I did the Mud Rats dunebuggy tour and had a blast. My wife and son did the Dolphin swim and had an equally fun time. We also went over to the Mayan Nuevo for the day. Huge pool great beach and excellent service again.
All in all folks I don't know what else to say. Would I go there again, in a heartbeat. Would I stay at the Mayan Palace, again in a heart beat.

  • Stayed October 2004
    • Value
    • Rooms
    • Cleanliness
    • Service
18 Thank gartj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Reviewed October 5, 2004

I was expecting the worst after reading the reviews, so I was pleasantly surprised. We were an RCI trader so I was afraid I'd get stuck across the street at the old Sea Garden, but the first thing I mentioned to the check-in clerk was that we were on our honeymoon so we'd appreciate a good room and I have no complaints. The rooms were clean and spacious. There was a lot of construction going on, both on-site and across the street but I guess that is to be expected during the low season.

The pool was clean and the service was good. The beach area was nice also, especially the beachside bar. We loved it there.

The bed was unbelievably hard! We asked for and received an egg crate and that helped a little, enough for sleeping for a week. We always had fresh, clean towels. We found room service to be quick, if a little inaccurate, and the food wasn't so great, but the Bakal Restaurant (the only one open during this time) was actually quite good. Americans could learn a lot about service here.

They did give us wrist bands to wear, but offered us the choice of tight or loose. We, of course, chose loose and took them off everytime we left the property.

We weren't bothered by the timeshare sharks on the property, but it was relentless in town. But not just them; the shopkeepers and street vendors were a constant harassment, and not just verbally. It got to the point where I couldn't stand the thought of going outside of the resort because you couldn't walk or eat anywhere without being chased, abused, or harassed. If you went into a store they might block your way out. I didn't want to be rude, but it gets to the point where you have no choice. Saying "no thanks" did no good whatsoever.

The location was convenient and I would stay here again if I were to ever go to Puerto Vallarta again.

13 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Reviewed August 19, 2004

Just returned from a full week at the Mayan Palace, Marina. We had a group of 9. One child (7), 4 young (18-21) adults and 4 parents. Our accomidations where a couple of the 2 bedroom suites in the building closes to the beach and pool.

*First some comments on previous reviews; Timeshare presentations are all the same, if your NOT interested in the property, avoid them. The pain of the experience is never worth the "Freebies" that are offered. We were approached only at check-in, never again at the Mayan. Also, if you have been in the timeshare game awhile, you know that when trading you never get priority over the actual resort owners, so you must ask, otherwise you will be given the low end.

Now the good stuff. We had a GREAT TIME! The rooms had excellent views of pool, bay and Puerto Vallarta, they where clean and the staff was very attentive.

Pool was clean, towels fresh and again, wait staff very good. Security staff is funny in that their sole purpose seems to be keeeping guest from bring food and drink to the pool. An easy way around this is to keep a couple of hotel cups from your bar order and just make the occasional run back to your room for refills.

We stopped at the Commerical Mexican (compare to WalMart) on way from Airport to stock up on Water, Beer, Wine and snacks.

Reccommend the Monday Night Fiesta, Excellent time and value. Open bar, Large Buffet and GREAT Entertainment! They also have a BEACH Party on Thurday's, but pretty much same as Monday with a different theme.

Places we ate: Check out the Super Deli for a quick bite. Excellent Omleats in morning and freshly made tacos during the day.

In the Marina: The Fajita Banana was very good, but on the higher end pricewise. Try VICTOR's for great food, cheap drinks and a good time. Victor will even join you in a toast!

Downtown: Avoid La Chata, food was not good and service was slow, even by local standards. Go to El Dorado instead (Playa de los Muertos) Excellent service, food, drinks and it is right on the BEACH!

Also, while downtown, try to go on a Sunday evening, that's when the locals are out, it adds to the festivities. And check out one or two of the night spots, Senior Frogs, Carlos and Charlies, etc.

Activities: We took everyone to the SPLASH water park. Another great day. A quick 10 minute ride by cab to Nayarit. Lazy river, slides, pools, you can even swim with the dolphins.

Also, chartered a Sailboat for the day. "The Sea Breezes" at the Marina. Ask for Jorge and Jose to crew. We cruised across the Bay for snorkling and climbed to a set of waterfalls, sailing all the way back. Included Fruit, sandwichs, beer, water and pop. It was a good day!

Spent a day at sister Resort in Nuevo Vallarta, Mile-long pool and spa. 1 hour bus ride, 10 minutes by cab.

Location in Marina was central to every thing we wanted to do, 4 peso bus into town (50 peso cab).

As, you can tell, I highly reccomend staying at the Mayan Palace Marina. Hope this information helps some of you looking for a good place to stay in PV.

20 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Mayan Palace Puerto Vallarta

Property: Mayan Palace Puerto Vallarta
Address: Paseo de la Marina Sur S/N | Fracc. Marina Vallarta, Puerto Vallarta 48354, Mexico
Location: Mexico > Jalisco > Puerto Vallarta
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#20 On the Beach Hotel in Puerto Vallarta
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Mayan Palace Puerto Vallarta 3.5*
Number of rooms: 179
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Also Known As:
Mayan Palace Puerto Vallarta Hotel Puerto Vallarta
Wyndham Puerto Vallarta
Puerto Vallarta Mayan Palace
Mayan Puerto Vallarta

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