Mayan Palace in the Marina is not what we purchased in the 90's. Upon check in we asked very nicely for an Ocean front room. The young man said i am sorry we don't have any rooms left with ocean front view. I proceeded to produce my Vida Fel card confirming we were owners there in another time frame. The guy called over another gal who also proceeded to say there was no ocean view for us. Even though we owned a unit that sleeps 8 with ocean view included in our contract no matter how we come in, on exchange or using our own week. Instead they said you have a suite and a lock off hotel unit. We went to our room and noted the water we could see was between the trees of the Marina across the street about a mile away. We were very disappointed and were instructed if we went over to Mayan Palace sales desk they sometimes have ocean front we could switch for. I proceeded over to the sales desk and asked a gal if we could please have an ocean front room. She went on to say RCI exchanges have no privalages with them. However if we agreed to come to a tour of the new Grand Mayan and their other properties they would try real hard to move us. Of course we were not about to do that. They ignored that we are owners and on an exchange with RCI. Another day we filled our soft sided cooler with ice pack and some drinks and snacks, we were approuched by ground security and informed you can no longer have any type of cooler on the property, of course not they want to ring up your credit card with charges. The only place you were allowed was on their beach, which is a joke as the tourists go down 7a.m. and put towels on the chairs and take up all the chairs and palapas available.
The hotel has really took a turn for the worse for the up keep for the decor and maintence of the rooms. The fridge we had trouble all week with it not wanting to stay closed. We were phoned 4 times to go to a presentation for more time share. Upon check out we asked where we get ready for the airport. Keeping in mind they have always had a room to shower and change in to get ready for the airport. The gal told us the manager does not do that anymore, that the owner Mr. Chavez has taken away many things they use to have. Also if you do check out late after 10. There door card states they will charge 1/2 of your yearly maintence fee. So I ask you with so many wonderful choices would you go here and be treated like that.
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- Also Known As:
- Mayan Palace Puerto Vallarta Hotel Puerto Vallarta
- Wyndham Puerto Vallarta
- Puerto Vallarta Mayan Palace
- Mayan Puerto Vallarta