From what I read, I was a little nervous about our stay. Honestly, the property was very nice and very well maintained. It is not a luxury property, but it is nice.
When you check in, they do hold 6000 pesos on your credit card (approx $500 US), they also give you a towel card and let you know that if you do not return it at the end of your stay, you will be charged 400 pesos. The prices at the hotel are a little expensive (in comparison to Mexico prices) but you're at a resort, what do you expect? It's not terrible and there are so many 2-1 deals to take advantage of.
I did not ever find the security to be "aggressive" as I read in other reviews. We were never bothered. Ever. Everyone who worked there was very polite and very attentive. Jose at the pool took very good care of our group. We were a family of 11 and he was always checking on us, making sure we were okay. When it was happy hour, he made sure to come let us know.
We ate at the restaurant quite a few times because it rained pretty much every night and we didn't always want to venture out in the rain, and it was very good. No complaints there... Just got a little tired of eating there. Karaoke night in the lounge was lots of fun and was nice because we could bring the kids there to enjoy as well. We also had fun with Mariana by the pool, playing the games and hanging out.
We did not book any excursions through the hotel, and I wouldn't recommend doing so. You can get much better deals on your own. Do some research before you get there and haggle with the people selling the tours. We booked our tours with Vallarta Adventures right outside the hotel. You must do the Las Caletas tour. It's expensive but worth every cent.
You can easily get a cab at the hotel to get wherever you need to go and you can grab the bus to get downtown which comes about every 15 min. The bus is totally fine... and way cheaper.
Go to OXXO across the street from the hotel for waters/snacks.. even beers. It's cheap and so easy. We went everyday.
We had to switch rooms because of a flood in the room but they took care of the situation and made it right.
- Also Known As:
- Mayan Palace Puerto Vallarta Hotel Puerto Vallarta
- Wyndham Puerto Vallarta
- Puerto Vallarta Mayan Palace
- Mayan Puerto Vallarta