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“Very pleasant stay”

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Mayan Palace Puerto Vallarta
Ranked #26 of 124 Hotels in Puerto Vallarta
Certificate of Excellence
Yorba Linda, California
Level 2 Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
“Very pleasant stay”
Reviewed August 27, 2012

From what I read, I was a little nervous about our stay. Honestly, the property was very nice and very well maintained. It is not a luxury property, but it is nice.

When you check in, they do hold 6000 pesos on your credit card (approx $500 US), they also give you a towel card and let you know that if you do not return it at the end of your stay, you will be charged 400 pesos. The prices at the hotel are a little expensive (in comparison to Mexico prices) but you're at a resort, what do you expect? It's not terrible and there are so many 2-1 deals to take advantage of.

I did not ever find the security to be "aggressive" as I read in other reviews. We were never bothered. Ever. Everyone who worked there was very polite and very attentive. Jose at the pool took very good care of our group. We were a family of 11 and he was always checking on us, making sure we were okay. When it was happy hour, he made sure to come let us know.

We ate at the restaurant quite a few times because it rained pretty much every night and we didn't always want to venture out in the rain, and it was very good. No complaints there... Just got a little tired of eating there. Karaoke night in the lounge was lots of fun and was nice because we could bring the kids there to enjoy as well. We also had fun with Mariana by the pool, playing the games and hanging out.

We did not book any excursions through the hotel, and I wouldn't recommend doing so. You can get much better deals on your own. Do some research before you get there and haggle with the people selling the tours. We booked our tours with Vallarta Adventures right outside the hotel. You must do the Las Caletas tour. It's expensive but worth every cent.

You can easily get a cab at the hotel to get wherever you need to go and you can grab the bus to get downtown which comes about every 15 min. The bus is totally fine... and way cheaper.

Go to OXXO across the street from the hotel for waters/snacks.. even beers. It's cheap and so easy. We went everyday.

We had to switch rooms because of a flood in the room but they took care of the situation and made it right.

Room Tip: We had a room on the 4th floor and 7th floor. Both were very nice :)
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  • Stayed August 2012, traveled with family
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Helpful?
9 Thank ALiR1228
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
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Traveler tips help you choose the right room.   Room tips (235)
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English first
Cibolo
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed August 20, 2012

You can and should find a more friendly and suitable hotel or condo for your stay in pv. I was given a week by a friend and from that standpoint things are great. When you arrive keep in mind you will not be able to check in until 5:00 pm and you will not be provided with a quality room, unless you attend a timeshare meeting. Those are the facts. Additionally, you will be charged automatically between 400-500 us dollars to cover any costs incurred during your stay. Charges to be aware of: towel fees; as much as $160.00 for a 7 day stay. Internet fees 23.00 even if you don't use it and of course a daily room tax of $4.00. The hotel is very nice, not the best, but nice. The security team is a bit overzealous and they intend to be in your business. Be mindful if you don't attend their Sunday breakfast (timeshare mtg) the concierge will do nothing for you. We pre-booked all of our events online through separate sources (diving with Chicos and offshore fishing) they don't really appreciate this ( the hotel) they want a cut on everything you do. Go to the happy lobster... The best seafood restaurant on the island.

  • Stayed August 2012, traveled with family
    • Value
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Helpful?
4 Thank MasterdiverCibolo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Telford, United Kingdom
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed August 18, 2012

We arrived at the hotel having avoided the Vida rep at the airport. We were greeted after checkin by a lovely lady who seemed to be part of the hotel staff - she gave us our wristbands for security. Being a little tired, we missed the Vida link and accepted the offer of the "welcome breakfast". We did spot it but went anyway.

The resort itself was very tidy and well presented. We thought that the check in proces was slower than many we had been through but it was professionally organised. The rooms were well prepared and the staff were very attentive.

The pool area was very clean and well maintained. The bar staff were keen to sell but accepted a "no" graciously. We made use of the restaurant Bakal a few times and felt the prices were not excessive on comparison with meals we had on Malecon. (Downtown was a bit far (about 8km) but we had a car. The taxis are handy by the hotel and the bus passes by the door. (No idea about prices but the brochure claimed they were OK)

The trips organised by the travel agency were great. (Even more so as we had good reductions offered for the visit to the Welcome Breakfast!) We had trips to the Dolphin adventure at Nueva Vallarta and the Marietas Snorkelling, Both brilliant. We also had a Vallarta tour with our driver and guide Andreas. Great local knowledge although he did seem to have a close relationship with the stallholders and the distillery owners! Still, a good day out enjoyed by all.


A final point re: the Visa business. You can get out of the contract. We were lucky to have the slightly epensive in room wifi. As soon as we got back from the plausibly good sale, we did some hasty research. Many many lies had been told. The contract gave us a five day window and said just get a receipt from the reesort rep to accept a return of the contract. Not entirely true (surprise) we had to go the the Grand Bliss and had a high pressure runaround for about 90 mins. We did get away but you'd be amazed at the final price!!!! Thankfully, we held to our decision and got away.

Overall, a good holiday in a lovely area - thankfully not spoiled by Vida!

Room Tip: Ask for a pool side room. You get a sea view from the front building and from the pool side of the l...
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  • Stayed August 2012, traveled with family
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    • Cleanliness
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Helpful?
5 Thank Jim M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Park City, Utah
Level 6 Contributor
55 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed August 15, 2012

The activity directors were very upbeat and had many ongoing activities planned each day. The concierges were always very helpful and our maid Lorena did a great job. The beach though is kind of small but the pool areas were great.The location is close to Old Vallarta and to the Marina where the boats for adventure trips depart from. LOTS to do. I would recommend it!

  • Stayed August 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank JeanieKK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leon, Mexico
Level 4 Contributor
27 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed August 1, 2012

I love Mayan palace resorts... if you want to enjoy of the beach but at the same time relax and enjoy Mexican culture with style this hotel is your option..
it can be a little expensive but is worth it

  • Stayed June 2012, traveled with family
    • Value
    • Location
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Helpful?
7 Thank PAOLACC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Jose, CA
Level 4 Contributor
35 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed July 26, 2012

I loved this resort! I used my RCI timeshare exchange and booked this property for July 7-14, 2012. I'm a fan of downtown Puerto Vallarta and the Romantic Zone and didn't want to be stuck at the marina. But it was OK! There are restaurants in the marina area, and there's a bus that will take you into downtown every 20 minutes. The buses are very hot though, and you get bitten to death by mosquitos while waiting for the buses during rainy season, anyway. The beach was pretty good, very small waves. The rooms are very clean, good A/C. There is a timeshare desk where you need to get your bracelet. They do a lower pressure pitch for you to get a better room if you go to a presentation. I adamantly said no no no and they eased off. When you leave the hotel, there are timeshare people on both sides that are more aggressive. They say they'll just sell you trips as well but I don't trust them. I went to the travel agency within Mayan Palace. They use Vallarta Adventures for a lot of tours. They are more expensive but they'll give you 3 for 2 discounts, etc. I booked the Dolphin Experience, the Marriettas snorkel and Las Caletas with them for $200 for the 3 tours. Could have saved money going with the Beach Boy for $50 but not sure how that one is. Probably fine. I loved the dolphin experience, and Las Caletas was OK, a man-made swiss family robinson type beach hideaway, all inclusive. The Marriettas are usually better. In summer the water can be greenish from the plankton and visibility diminished. Plus, there are jellyfish. They call the little ones water mosquitos.

There are 3 restaurants but they are all virtually the same. You can order off of all 3 menus, no matter where you're sitting -- swim-up bar, beach bar, pool, or a restaurant. The food is good, large portions. The service is excellent. It's expensive, around 100 peso minimum for a meal (up to 300 pesos) and drinks are a straight 80 pesos. Beer is 45 pesos, soda is 30. They have happy hours at different times all over so if you time it right, you can drink 2 for one a lot of time.

I was lucky and got a 3000 peso room credit, a promotion of RCI that I hadn't even known about. So I got to eat and drink for free, basically. (Maybe this helped my positive opinion of the place.) Have fun!

Room Tip: I had a room opposite the beach, and it was fine. I was right by the elevator though, and heard kid...
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  • Stayed July 2012, traveled solo
    • Value
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    • Cleanliness
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Helpful?
11 Thank RaquelSanJose
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Moreno Valley, California
Level 3 Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed July 26, 2012

This is a mixed review. However, if you follow these and other recommendations, you will have a good stay. We are Mayan Palace members, which I know helps a great deal.

PRO

The property is nicely appointed. The Bakal restaurant is good and prices are decent if you go to the two for one meals. These come about every day. The staff is attentive and there are some activities on the grounds. The in-room safe for Mayan Palace members is large enough to put anything in. The view is good if you get an ocean view. We email before we left and got a great view. The resort is well-located. Buses are easily accessible to town and there are many good restaurants at the Marina nearby.

CONS

The policies of this hotel are very distracting and subtract from what could be a much higher rating in my view. First, beware when they try to run a huge bill when you arrive. We were warned about this. They wanted to place 5000 (between 400 to 500 dollars US) pesos upon check-in. I talked them down to 1000 pesos. I have heard about others who fought to get that money back. We made sure we spent just above that amount. So, we were constantly calculating. This actually retarded our spending there. We spent another week elsewhere and spent more money where they were more relaxed.

They put $80 US on your tab for pool towel cards. If you turn in your pool towel cards when you leave, they will take this charge off. However, this hotel is full of severe charges for anything that you lose or is out of order. That is very distracting.

There is no free or low-cost WiFi. The charge is about $20 per day. However, if you go to the Coffee Cup restaurant across the street, it is free. The restaurant is relatively low-priced but is closed for dinner.

STAY AWAY FROM ANY TIME-SHARE PRESENTATION, MEMBER UPDATE, ETC. If you do this alone, your stay will improve by 100%.

If you work this place, it is very enjoyable. I would highly encourage the management to stop treating the guests as potential criminals and rethink some policies that drive people away from the resort, i.e. high fees for WiFi. If some policies were changed, this would be an excellent hotel.

Room Tip: We emailed ahead and asked for an ocean view. We got an excellent room.
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  • Stayed July 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
18 Thank JimF337
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Mayan Palace Puerto Vallarta

Property: Mayan Palace Puerto Vallarta
Address: Paseo de la Marina Sur S/N | Fracc. Marina Vallarta, Puerto Vallarta 48354, Mexico
Location: Mexico > Jalisco > Puerto Vallarta
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#19 On the Beach Hotel in Puerto Vallarta
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Mayan Palace Puerto Vallarta 3.5*
Number of rooms: 179
Also Known As:
Mayan Palace Puerto Vallarta Hotel Puerto Vallarta
Wyndham Puerto Vallarta
Puerto Vallarta Mayan Palace
Mayan Puerto Vallarta

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