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“SOME GREAT SOME NOT SO GREAT”

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Villa Premiere Boutique Hotel & Romantic Getaway
Ranked #7 of 126 Hotels in Puerto Vallarta
Certificate of Excellence
Long Beach, California
Level Contributor
41 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“SOME GREAT SOME NOT SO GREAT”
4 of 5 bubbles Reviewed June 3, 2013

This was our second trip to this resort. The hotel is wonderful, small and the views are not to be believed. Our room was perfect. but the service was not so great. They state there are many choices for dining, we only had one each night, the menu did change but the locations were limited. The service around the pool also was hit and miss, one day was great and the next we were invisable. The choice for drinks also were limited they kept running our of brands. Over all the food was very nice if limited.And on our last day they were doing a photo shoot and we could not acess certain areas (ie pool) until late morning early afternoon, this should have been communated the night before so outher plans could have been made. This was not our best trip to this resort.

Room Tip: If you can get a room above the third floor less trees in the way of the view
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  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Jacque H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
villa_premiere_hotel, General Manager at Villa Premiere Boutique Hotel & Romantic Getaway, responded to this review, June 20, 2013
Thank you very much for sharing your comments. Be assured that your comments and feedback are certainly being taken into consideration and acted upon in order for us to improve our facilities and services. We hope you give us an opportunity to host you once again on a near future.
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2,232 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (453)
Date | Rating
  • English first
  • French first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Peoria, AZ
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed June 1, 2013

I stayed here with my boyfriend from May 23-May 27 2013. We walked in to a very nice open lobby, and were offered champagne and 5 minute massages. The concierge talked to us about the hotel and its amenities, no one from the hotel tried to sell us anything. When we were first shown to our room it had 2 queen beds instead of the 1 king size bed we had requested. We were quickly shown to the room next door which was a king bed. Our room had a view of the beach and the pool, and I believe every room in the hotel has the same view. The beach is small, and vendors walk up and down it non-stop and try to sell you everything from hats to wood statues. They will inturrupt you to ask you for the 4th time if you want to buy anything. The only way to escape this it to get a chair by the pool. We didnt really ever have a problem finding a chair, but we were told the hotel was only at 50% capacity during our stay. We did the all-inclusive option half the time we were there and chose not to do it the other half. You can go on/off the all inclusive as you like. It's valid for the 24 hour period after it's purchased. The food at the restaurant that was open during our stay was not very good. They had some very "fancy" options, but nothing was even close to the price we would have had to pay if it wasn't all-inclusive. During the days we did not pay for this option we walked to some nearby restaurants and had some excellent meals. There are many stores and restaurants within a short walking distance from the hotel.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Kristen R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
villa_premiere_hotel, General Manager at Villa Premiere Boutique Hotel & Romantic Getaway, responded to this review, June 20, 2013
We truly appreciate your nice comments; I am glad to know that you had a nice stay and enjoyed the facilities, services and food. We are sorry about the vendors on the beach. Since in Mexico all the beaches are public we cannot have control on that, but we will enforce our security on this area to avoid this be annoying for our guests. Thank you once again and remember that Villa Premiere will be always happy to be your host any time.
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San Diego, California
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed May 28, 2013

This from April 2012, but I have stayed here 5 times before. First, if you like big hotels, waterslides, boat rides, lots of screaming kids (yick), etc., then this place is not for you. If you like small, adults only, very plush spa, real good and diverse food, zen music and quiet evenings, then this IS your place.My wife and I now enjoy the all inclusive. But if you go free riding it, then this jewel is in downtown and close to lots of locals restuarants and a large supermarket 3 blocks away (La Ley-like a Von's or Albertson's). The pool is small but handles the clientel well. The smaller pool goes up to the palapa swim up bar.Concierge service is great. Our last visit, we were not able to get the room we wanted. Instead of giving us a hard time we got an upgraded room comp. so when deciding where to go this summer, my wife says "check deals for the VP." We did and scored. We will be there in mid July for 6 days and 5 nights (nice and toasty folks), and we are already looking forward to the beautiful experience that VP offers. The hotel staff knows us by name. We know the staff by name and it does not get a lot better than this. So, hope this helps. Security has never been a problem. Also, the Buenaventura (next door) offers us their activities and buffet if wished, but they can't visit our side. Also, yoga classes are great, next to the pool in the morning. Javier will take care of you poolside. He is one hard worker. Lots of respect. Great Place!

  • Stayed June 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Keith R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
villa_premiere_hotel, General Manager at Villa Premiere Boutique Hotel & Romantic Getaway, responded to this review, May 31, 2013
We truly appreciate such a nice review; guest satisfaction is very important to us and we are very happy to know you had a wonderful time. Our main goal is provide you with the best service possible, we have high standards in our food quality; we are also working in some improvements as remodelation in some areas in order to offer you the best facilities, service and safety. I am glad you pointed our sister resort Buenaventura which offer a different concept but is always another option. It is a true pleasure to know that we have met our guest’s expectations on regards of the service provided by our staff. Thank you once again, Hope to see you back in your home away from home!
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Chicago, Illinois
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed May 28, 2013

If you are looking for a boutique hotel with good food, proximity to town and beautiful ocean views this is the place for you. My husband and I have been going yearly for a few years now and have always enjoyed our stay. It is an adult only hotel so it's pretty laid back and perfect for couples or singles looking to relax from the daily grind. The hotel is clean, has great customer service, good restaurants and all rooms have an ocean view. At your arrival you will be greeted with a glass of sparkling wine, a five minute massage and they will ask you for your preference on pillows and aromatherapy for your room. One of my favorites hotels in the world.

Room Tip: Ask about upgrading to the honeymoon suites. Completely worth it.
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  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Carrtierrez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
villa_premiere_hotel, General Manager at Villa Premiere Boutique Hotel & Romantic Getaway, responded to this review, May 31, 2013
Thank you for your “Amazing” review, Is always our pleasure to have satisfied guests, with our daily efforts to please every request to achieve the comfort and satisfaction of our guests. Thank you once again and please do not hesitate to visit us if you need relaxing vacations.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Peace River, Canada
2 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
1 of 5 bubbles Reviewed May 27, 2013

while staying at villa premiere , we had went for supper one evening...

left for supper at 9 pm , wife came up to room at 930 to use washroom - approx 10 pm returned to room

phone was gone , it was on the night stand .... yes use the safe, how ever if you provide a charging docking station in a hotel room for guests it should be safe to charge your phone correct!

called hotel security they couldnt be bothered to do anything until morning.

staff came in the morning to do a full sweep and search of our room and belongings.

did a print out of key swipes to our door , the print out showed us that the times are not correct on there swipe machines first of all and 2nd of all only 3 minutes before my wife went in to the room our other key was used to enter the room which we never took out of the room ever !!!!!!

it was set onthe table when we first walked into the room, someone was in our room as my wife was thank god nothing happened to my wife ! she had went in and went straight to use the washroom and then returned back to finish supper with me. She must of startled who ever was is our room stealing from us as the phone is all that was taken .

we explained to the hotel staff in the morning that our spare key should of been in our room , we never used it at all during our stay with was evident as the only time that key was used was when our phone was stollen from our room !


hotel manager - useless didnt assist at all denied any responisbility for the situation

$745 for a new IPHONE upon returning from our vacation .

tried being in contact via email , can not get any one to return a email!

Room Tip: pick a different hotel ! no video surviellence at all in resort no up to date security . no maintanc...
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  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
12 Thank seebz969
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
villa_premiere_hotel, General Manager at Villa Premiere Boutique Hotel & Romantic Getaway, responded to this review, May 28, 2013
At Villa Premiere Hotel & Spa we offer a concept of luxury hospitality where gourmet touches, human warmth and our passion for service are key to ensure the complete satisfaction of our guests. We provide the maximum safety within our premises as well as in guestrooms, where we offer complimentary use of the in-room safety deposit box.

Upon learning of the incident, we have done everything possible to help you find the phone you told us was missing from your room, and suggested the option that you try to find it by the GPS system. We also made a complete search with the entire staff and a Lock reading, according to which the only key used to enter your room was your own.

In all honesty, we feel truly sorry when one of our guests leaves our hotel with such bad impression, as we work hard everyday to ensure we provide a wonderful vacation experience. We do remain at your service.
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Houston, Texas
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed May 24, 2013

My wife and I have visited PV many times and always have a great time. We have stayed at several All Inclusives and they have all been nice. Our 5 night stay at Villa Prremiere was outsatnding. The Costco travel people met us at the airport on arrival and again at the hotel to be sure everything went well.

The room and staff at the hotel were well above average and I don't know how they could have done a better job. The food service set this hotel apart from any we have stayed at before. Every meal including room service was made to oder and as good as any expensive retaraunt in Houston. No snack bars or buffets. We only had one one meal away from the resort because it was so good.

The pool and beach were not huge but added to the sense of intamacy.

We're ready to go back.

Room Tip: We saw three room types. All have excellent beach views. The Deluxe Room which is the standard is...
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  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Phil T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
villa_premiere_hotel, General Manager at Villa Premiere Boutique Hotel & Romantic Getaway, responded to this review, May 27, 2013
Thank you for your nice review; is always a pleasure to know that we are fulfilling our commitment to give you a quality service. For Villa Premiere Hotel & Spa will be an honor to welcome you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed May 16, 2013

We stayed at Villa premiere with 3 other couples for 3 nights. From the moment we walked in we felt we were going to be pampered for the rest of our stay and we were not wrong.

-One of the restaurant was closed for construction. The food quality in the open restaurant was pretty good.
-They had good premiere brand liquors. House wine was good as well.
-The hotel is not too big and doesn't feel crowded at all. The long chaires at the pool area are always available.
-Excellent service with very nice people
-walking distance to the city
-Very clean hotel

  • Stayed September 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 832brians832
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
villa_premiere_hotel, General Manager at Villa Premiere Boutique Hotel & Romantic Getaway, responded to this review, May 17, 2013
I am really glad to hear you had a nice stay, also that you enjoyed the facilities and the service provided by our professional staff and the food quality at the property. Hopefully we have the opportunity to host you and pamper you once again at Villa Premiere.
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Additional Information about Villa Premiere Boutique Hotel & Romantic Getaway

Property: Villa Premiere Boutique Hotel & Romantic Getaway
Address: San Salvador No. 117 | Col. 5 de Diciembre, Puerto Vallarta 48350, Mexico
Location: Mexico > Jalisco > Puerto Vallarta
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Top resorts Hotel in Puerto Vallarta
#4 Business Hotel in Puerto Vallarta
#4 Spa Hotel in Puerto Vallarta
#5 Luxury Hotel in Puerto Vallarta
#6 On the Beach Hotel in Puerto Vallarta
#10 Romantic Hotel in Puerto Vallarta
#11 Family Hotel in Puerto Vallarta
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Villa Premiere Boutique Hotel & Romantic Getaway 4.5*
Number of rooms: 83
Official Description (provided by the hotel):
Exclusive Ambience, Sophisticated Elegance (for adults only)... Villa Premiere Boutique Hotel & Romantic Getaway is a true emblem of refined taste and a proud owner of prestigious International awards for its personalized service. In all of its surroundings, it reveals a contemporary interpretation of the traditional hospitality of Mexico, under an atmosphere of understated luxury. Each of the 83 rooms and oceanfront suites offer an impressive experience for sophisticated guests, and a wide variety of excellent services with emphasis on details. Villa Premiere Boutique Hotel & Romantic Getaway... where something special happens all the time. Adults Only (16+ years of age). All Inclusive Optional. ... more   less 
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Also Known As:
Villa Premiere Hotel And Spa
Villa Premiere Hotel Puerto Vallarta
Hotel Premiere

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