We just returned from 6 nights here. We were NOT on an all-inclusive
package like most of the people who write reviews, so we typically ate
outside the hotel. We chose the premiere based on the rave reviews
people wrote. On the whole, we were a little disappointed, given that
every other review raves about the place. We may have had our
expectations pitched too high. Here's what we liked: we had a room with
a jacuzzi on the balcony, and it was great (this was a major selling
point). The hotel itself is quiet and laidback. The staff are very nice
and have wonderful friendly attitudes. The restaurants serve good food,
esp the mexican fine dining. In fact, room service and the restaurants
were very reasonbley priced (which is a funny contrast with Cancun,
where inside the hotels, stuff is really expensive).
Here's what we didn't like: this may sound strange, but despite having really great attitudes, the staff had some problems with follow through. Around 50% of the time, when we asked for something (and I don't mean orderinf food or anything you pay for), the staff didnt follow through or complete the request. So we usually had to ask for something a number of times before we got it. For example, there was no shampoo or washclothes in the room when we arrived and we had to ask several times over 2 days before we could get them. The response to our requests was always positive and friendly. And shampoo's not a big deal. It's just that this kind of thing just kept happening. The minibar in the room was locked and we askked every day for someone to come up and unlock it and it >never< happened (we really wanted to use the fridge)! Again, by itself, no big deal. I think that was disappointing, because when we pay $125-150/night, we really want to get the level of service that should go along with that in Mexico. Other people will feel differently about this. The spa facilities are quite small, albeit usable. So if you've been to a really nice spa (like the JW Marriott in Cancun), don't expect that. On the men's side, the steam 'room' and sauna can each hold 2 people comfortably. Also, the pool can get a bit crowded (we tended to lay on the beach over at the hotel next door, which has palapas on the beach) The beach is ok (if you really want a great beach, go to Cancun). On the whole, despite liking PV and this hotel, we wouldn't go back to the Premiere. I think that we can do better in this price range. I think that in PV, it's better to stay closer to downtown.
- Official Description (provided by the hotel):
- Exclusive Ambience, Sophisticated Elegance (for adults only)... Villa Premiere Boutique Hotel & Romantic Getaway is a true emblem of refined taste and a proud owner of prestigious International awards for its personalized service. In all of its surroundings, it reveals a contemporary interpretation of the traditional hospitality of Mexico, under an atmosphere of understated luxury. Each of the 83 rooms and oceanfront suites offer an impressive experience for sophisticated guests, and a wide variety of excellent services with emphasis on details. Villa Premiere Boutique Hotel & Romantic Getaway... where something special happens all the time. Adults Only (16+ years of age). All Inclusive Optional. ... more less
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- Also Known As:
- Villa Premiere Hotel And Spa
- Villa Premiere Hotel Puerto Vallarta
- Hotel Premiere