We were looking for a lunch spot and the Sonora Grill Prime had great street appeal both inside and out. There was one other couple in a large setting, so it was pretty obvious there were more servers than customers.
We were given a very nice bowl of guacamole with three different hot sauces. Presentation was nice and service friendly. We had ordered a hamburger with fries and two Corona's. The fries came after about 15 minutes and then nothing happened for another 20 minutes - nobody came by to see if we wanted another beer or to advise when our order would arrive.
Our server had been joking with other servers and the chefs (its an open grill kitchen, so we could see 3 or 4 people standing around). I waved him over and asked about our hamburger. He said he would check but never returned. Realization hit me that he had forgot our order, so I got up and went to the grill and asked him when we could expect it. He said it would be soon, they had just " been waiting for fresh beef to arrive". I told him that was BS and asked for the bill.
He returned with the bill and said the fries were on the house. I gave him 100 pesos for the two beers and expected 20 pesos change - I wasn't about to tip the guy. However, he never returned and remained in the back corner until we just got fed up and left.
On the way out, we asked the hostess (a very pleasant, helpful lady) if we could see the manager. After a few minutes she returned and advised that "the manager is in his office and won't be coming out". We thanked her and left.
The owner of the restaurant has a huge capital investment as well as presumably expensive overhead with rent and staffing. I hope he reads this and replaces the manager with someone competent to manage staff and to hire people that can admit to a simple mistake of forgetting.
There are plenty of great restaurants in Puerto Vallarta that offer excellent food and service in lovely surroundings, but the Sonora Grill is not one of them!
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