I cannot say enough about the service at this resort. Every member of the staff went out of their way to assure we were happy. They kayak instructor helped my daughter with a sand castle to keep her entertained! Poolside service, restaurants, housekeeping and concierge all were very attentive, and always had a smile.
The food was fine, but not great. Restaurants were far better than the buffet. The best meal we had was the Mexican fiesta nite poolside - I wish they did more Mexican food at the resort. They clearly have good chefs, but it seems a waste to try to create Asian or Italian that's average when they could have great local seafood and regional cuisine.
We did not have to wait to get a table (5 minutes at the most) at any restaurant or the buffet at any time of day, and we found there were no issus with the dress code. Other reviewers have commented on this and while we did not go on the Secrets side, the Now side allowed shorts at all restaurants, and t-shirts were fine at breakfast and lunch. We did not see anyone turned away.
The entertainment was good and varied. The outdoor amphetheater was nice and had drink service up until show started.
The rooms are fine, good size bathroom, and nice balcony; the floors could be cleaner, but weren't dreadful. The closet shelves were dusty. The pillows are terrible! If you have a neck or sleeping issue, bring one from home.
The location was good, as it was close to town, but the beach was a bit noisy w/ jet skis for our liking. It was not as rocky as I imagined based on other reviews - fine to walk in and swim (there are rocks, but small smooth pepples, not large rocks that are actually dangerous).
I was pleasantly surpirsed that all-inclusive was really all included. It was our first AI, and we were expecting added fees for different restaurants, drinks, etc, like on a cruise ship, but found that there were no hidden costs. We were not asked about timeshare or membership after check in, which was also a nice surprise. Would stay at this chain again.
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