We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“One of the best!”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Now Amber Puerto Vallarta
Ranked #17 of 126 Hotels in Puerto Vallarta
Certificate of Excellence
GreenLeadersGold level
Tacoma, Washington
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“One of the best!”
5 of 5 bubbles Reviewed March 20, 2014

If you are looking for an all inclusive resort, this is one to go to. From the service, food, rooms, amenities, and how clean they keep the resort .. It is a winner!
I have stayed there 2 times in the past year and I am planning to return again.
FYI, if you do go and you get a room assigned to you that does have an joining door, ask for another room. Our last trip there we did get a room with the an joining door and could hear everything from the next room. From them opening the safe, taking a bath, talking to one another .. well, you get the picture. We did go to the reception and ask for another room and in 30 minutes were in a new room with another great view. The front desk understood completely and was on it ASAP.
Also, if you go , please tip. Really good & Polite service = tipping. Thanks

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kathleen98422
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

2,697 reviews from our community

Traveler rating
    1,764
    619
    199
    70
    45
See reviews for
1,149
912
41
66
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (1,033)
Date | Rating
  • English first
  • French first
  • Japanese first
  • Korean first
  • Portuguese first
  • Spanish first
  • Any
English first
Duncan BC
Level Contributor
30 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed March 19, 2014

Stop looking right now for a place to stay in Puerto Vallarta - THIS IS IT!!! we were so pleasantly surprised our expectations were exceeded - my family of 4 - two kids 11 and 14 and my Husband and myself went to Now Amber for a week of Spring Break - it was the first "all inclusive" my kids had been to and my Husband and I had been to one other in Mexico years ago but it had NOTHING on this place.
the fact that it is an all inclusive for everyone was wonderful - no limits on All La Cart (we ate at the Japanese place 3 times in 7 nights :) )
We stayed in the Preferred Suites - we had 2 so we had LOTS of room - (only issue was they were not adjoining but we made the best of this it wasn't that big of deal) - I would totally recommend the extra money to stay here! the location is wonderful - close to the pools, restaurants and a quieter location without the lobby and bars etc. in the same building - only downside was - lots of room noise from outside at night (which usually stopped by 11:00) and our neighbours even though they weren't being loud you could hear ALOT!
Tip!! for staying - we stayed Sun - Sun - the airport was not busy on these days coming or going and the pool areas for NOW were so less busy Mon - Thurs it was wonderful - Fri, Sat, Sun BUSY! There was a wedding party that had come on the Friday and they were not very well behaved and LOUD - thank goodness we only had to deal with them 2 days!!
the pools were wonderful - the little kids pretty much stayed in the kids section of the pool - we didn't even really hear them or notice them it was pretty separate - The drunk loud adults stayed in the swim up bar pool - (They were louder than the kids!) and we stayed in the "entertainment" pool - it had basketball nets for the kids to play in - hosted water aerobics an other activities it was a fun place to "park" for the 7 days.
The staff was Incredible a couple to be mentioned are>..... Carlos in the "carnival" buffet restaurant (he works breakfast shifts) ask to be put in his section - he was by far the best person we dealt with here - so nice - filled with stories and service was AMAZING! our breakfast at home isn't the same without him :(
the next person who was incredible was Jose (wait staff by the "entertainment" pool) LOOK FOR HIM and sit in his section - he was always on top of things - so funny and recommended new drinks for us to try - service was fast and always with a smile - Jose was by far the most attentive waiter we saw - although they all seem to work very hard we are pro JOSE!!!
our kids LOVED the entertainment staff - they would come and invite them to play Beach Volleyball, take part in water aerobics, Dancing lessons, movie trivia games etc. they were all so friendly and as my daughter said - "They have the best job ever!!!" it's all just about fun! - they were all so great a couple to give props to are - Cesar, Hugo, Chuy, Jonathan and really everyone they were amazing - these are also the people who "monitor" the "teen club" my girls LOVED them all - they were so much fun and really good with teens and adults - just great at their jobs.
Now Amber - must pride themselves on hiring staff that are a cut above - really everyone we had any dealings with were just amazing - don't know Spanish (I don't) no problem - it was very few (2 in fact) people who were came across that didn't know English.
We will be coming back - and hopefully making this a yearly trip for Spring Break for years to come! Miss it already.
a couple of things I would suggest to make it even better: 1. ICE CREAM STATION by the pool! this was the only thing that was "missing" it was hot and it would have been wonderful to be able to get ice cream but there wasn't anything there :(
2.Hand Sanitizer in the rooms and washrooms with the water the way it is in Mexico - I think there should be hand sanitizer in every room and in the washrooms - they do have it in restaurants (at the front desks) but not in the washrooms - this is a must!!

So remember that until this happens PACK LOTS of sanitizer - it costs 3.50 US at the resort to buy some sticky hand sanitizer so bring your own!!!

All in all you won't be disappointed if you pick NOW AMBER - secure, safe, friendly luxury at it's best!!!

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank JPDuncanBC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shiocton, Wisconsin
Level Contributor
4 reviews
5 of 5 bubbles Reviewed March 19, 2014

We went to Now Amber for our honeymoon for 7 days. We had a great time. The resort was very nice, clean, friendly staff, amazing food (I never had a bad meal), great view. We walked to the boardwalk twice, went on an excursion, loved the couples massage ( we will do this again next time). The restaurants in the evening were great, we couldn't pick a favorite. Breakfast was always good. There were a lot of children in the swim up bar pool, which should be for adults only. Plenty of activities during the day. We were really impressed the the entertainment at night. The ocean was too rough to swim in. We will definitely stay at an AM Resort on our next trip. Overall I would give it a 9 on a 1 to 10 scale. Also on our last day we did notice a large group (50+ people) from Mexico City arrived for their spring break. I'm glad we left the next day because it was a lot louder by the pool and throughout the resort.

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lisa D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Swindon
Level Contributor
21 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed March 18, 2014 via mobile

Have spent 10 nights in the Now Amber resort. Was greeted by champagne and the service has been perfect. This resort is one of the cleanest I have been too and anyone reading bad reviews should take them with a pinch of salt.

The restaurants offer multiple choices in there specialized themes, Mexican, Italian, French, Japanese Steak & Fish the choices are endless.

Compared to some Mexican resorts this is ideally located you can see the sunset from your room, and the pool area hits the sun all day long.

I don't really have many negatives rooms are cleaned regularly and there are a abundance of people there to help. The resort the old town is a 15 minute stroll and worth a visit.

My only complaint which is very small is the resort was taken over by a wedding without too much of a warning, there was a large area that was allocated to the wedding around the pool area and think it would of been nice to be told and offered to stay on the secrets side.

From talking to other guests they have said the club rooms aren't really worth the extra money, you get a few nice things but don't warrant the extra cost.

This is all from me enjoy puerto vallarta

Stayed March 2014, traveled as a couple
Helpful?
1 Thank Adam Whitefield W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lethbridge, Canada
Level Contributor
195 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
5 of 5 bubbles Reviewed March 18, 2014

We stayed at the adjoining hotel, Secrets Vallarta Bay last year, so we knew about the area and the hotel. We were leery about staying on the Now side because it was not adults only but we were pleasantly surprised. There were kids there but most were well behaved and were much more tolerable than drunk adults on the Secrets side. The food and the service was again excellent. Our favorite restaurant was Bordeaux because of our waiter Carlos and the food was fabulous. Puerto Vallarta has beautiful weather and this resort offers great pools and amenities to enjoy the sun.
This hotel offers great ocean views and is a top notch resort in the heart of Puerto Vallarta.

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Cantal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Orleans Ontario
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed March 17, 2014

I just can't say enough about this hotel! It truly was an amazing experience. It started with being greeted with a warm towel and cold champagne. The Bell man brought up our bags and showed us how everything worked in the room. We stayed in a standard room but it really was beautiful! We had a great view from the 7th floor and the hotel met our request to have a joining room as we were traveling with friends.

The pools were great! The kids loved the kiddie pool with the slide and the main pool. We spent most of our time there as we all enjoyed the swim up bar! We went into the ocean a few times but you really had to be careful as the undertow was scary! I would not let little kids swim on their own in the ocean. They had a flag up at the tower so you could see what the water was like. The beach was okay; not like Punta Cana but not bad. We spent most of our time at the pool. They would also ring a bell for whale sightings; we saw them twice! The only thing I really didn't like seeing was all the people standing right in front of your view trying to sell you their goods. I wished they had been at a spot down the beach that we could walk to if we wanted to buy something rather than standing there all day! The hotel did a great job at keeping them away from the lounging chairs.

The food was incredible and truly 5 star quality. We ate at Castaways each day as my husband enjoyed the burritos and I enjoyed the Mexican salad. Our favourite restaurant was the Mexican one. We had so much fun there! They had bands playing, great kids menu as well as adult menu. The tortilla soup was delicious! You have to order the sexy coffee! The kids really enjoyed watching it being made. We put the kids in the Explorer's club one night and went to the Japanese restaurant and really enjoyed the food! They put on a bit of a show with the food as well.

The Explorer's club is amazing! The kids really enjoyed being there and they had a huge variety of stuff for them to do. Very tight security! We were completely at ease with leaving the kids there to play. They each got a backpack with a t-shirt and colouring book. They thought that was very cool!

The scenery is awesome! The pictures posted in all the reviews are really what it looks like! The hotel is so clean and everything was high quality. We enjoyed sitting in the lobby overlooking the ocean and the resort!

We were really impressed with the staff! This hotel has done a great job with customer service! The entire staff were pleasant and went out of their way to make your stay a fabulous one! They made you feel as if you were family! They were so friendly and genuinely enjoyed meeting the guests! We were greeted each morning with a big smile from Jazmine and the girls at the buffet restaurant. The waiters were very attentive and brought you anything you needed. Luis at the Mexican restaurant became a friend! He was so awesome and really enjoyed laughing with us and playing with the kids! The manager and hostess of the Mexican restaurant were so nice and accommodated every wish we had! I was really impressed with the hostess and she remembered our names and came over to our table several times to check how we were doing. Franciso makes a fantastic sexy coffee and the kids enjoyed his bunny napkin trick! We ended up going there 3 times due to the fantastic food and experience! The most incredible bartender was Leon! He was amazing! He put on a little show with the shooters and interacted well with our kids! The kids kept asking to go see Leon! He was their favourite employee! The entertainment staff were a lot of fun! There was plenty to do and they had a lot of fun with all the guests. Chuey taught us how to make traditional guacamole. He was a riot! We had a lot fun with him! Jonathan at the pool was a great waiter! He was always around and gave us great service. The waiters were all attentive and the bartenders made awesome drinks! Check out the flyers you get in your room as it tells you what the drink of the day is. My favourite was the Bob Marley and my husband's was the Mud Slide! They even made smoothies for the kids - minus the alcohol!

If you go to Puerto Vallarta, you need to go check out the board walk! It was a neat experience! There were amazing statues and sand sculptures. If you go shopping, wait to buy near the end of the boardwalk or better yet go to the flea market (a block away). The shops at the front of the board walk are more expensive and won't barter.

The only bad thing I can say happened was at the end of our trip. It was our last day at the pool and in the afternoon we were run out of the pool by a group of people attending a wedding. We were told it was the owner's family or friends. They took over the entire pool! The blared their music, left cigarette ashes in the pool, there were a lot of drunk people who were just obnoxious! Not a great impression for our kids. A lot of the guests were put off and ended up leaving the pool! We ended up going back to our room! I wish they had decided to party at the Secret side (adults only) of the resort rather than the family side! Not really appropriate! I don't think this is a common occurrence and would chalk it up to a one time thing.

Overall, we had a great time and would return next year! This resort truly was a 5 star experience! Thanks to everyone who helped to make our trip a fantastic one!

Room Tip: You want to be high so you get a good view! Bring ear plugs as the lobby and parts of the hotel are...
See more room tips
  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Nichola B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Level Contributor
115 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
5 of 5 bubbles Reviewed March 17, 2014

Did alot of research and had an awesome vacation. Have visited different areas of Mexico, second time to PV. Hotel, food and staff was awesome. Best restaurant was the Mexican restaurant but none disappoint. I don't want to repeat what everyone else had said but it is top of the line. And this is coming from someone who did not arrive too happy as both pieces of our luggage went elsewhere! I know I was pretty upset upon arrival but received lots of assistance with tracking down the missing luggage. Concierges very helpful even when I was not a happy camper :)

So many great staff members, it is impossible to remember all their names, Leonardo, Omar, Carlos, Ernesto, Ezekial and many others.

Had wanted to snorkel so we took a water taxi to Yelapa. Did not even attempt to snorkel, wouldn't have been worth it. But was very happy we went there, very unique. On my previous trip to PV, did snorkel but was disappointed. If you absolutely have to snorkel go to some place like Cozumel.

I love to snorkel but will give it up again to come back to this resort.

And people, yes this is an all-inclusive but please tip the staff.

Room Tip: Had an ocean view part of the time and a swim up, really both are wonderful.
See more room tips
  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank jaackerberg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Puerto Vallarta
0.0 mi away
Secrets Vallarta Bay Resort & Spa
Secrets Vallarta Bay Resort & Sp...
#16 of 126 in Puerto Vallarta
4.5 of 5 bubbles 3,079 reviews
0.9 mi away
Sunscape Puerto Vallarta Resort & Spa
Sunscape Puerto Vallarta Resort ...
#38 of 126 in Puerto Vallarta
4.0 of 5 bubbles 1,239 reviews
20.1 mi away
Iberostar Playa Mita
Iberostar Playa Mita
#3 of 11 in Punta de Mita
4.5 of 5 bubbles 2,712 reviews
Show Prices
Show Prices
Show Prices
7.2 mi away
Dreams Villamagna Nuevo Vallarta
Dreams Villamagna Nuevo Vallarta
#8 of 27 in Nuevo Vallarta
4.5 of 5 bubbles 4,435 reviews
2.9 mi away
Velas Vallarta
Velas Vallarta
#5 of 126 in Puerto Vallarta
4.5 of 5 bubbles 3,609 reviews
8.8 mi away
ClubHotel RIU Jalisco
ClubHotel RIU Jalisco
#20 of 27 in Nuevo Vallarta
3.5 of 5 bubbles 4,329 reviews
Show Prices
Show Prices
Show Prices

Been to Now Amber Puerto Vallarta? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Now Amber Puerto Vallarta

Property: Now Amber Puerto Vallarta
Address: David Alfaro Sisqueiros 164 | Col. Zona Hotelera Las Glorias, Puerto Vallarta 48333, Mexico
Phone Number:
Location: Mexico > Jalisco > Puerto Vallarta
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
Ranked #17 of 126 Hotels in Puerto Vallarta
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Now Amber Puerto Vallarta 4.5*
Number of rooms: 327
Reservation Options:
TripAdvisor is proud to partner with BookIt.com, Expedia, Hotwire, Travelocity, Booking.com, Hotels.com, Orbitz, getaroom.com, TripOnline SA, HotelQuickly and Evoline ltd so you can book your Now Amber Puerto Vallarta reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing