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“Awesome hotel in a great location.”

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Now Amber Puerto Vallarta
Ranked #17 of 121 Hotels in Puerto Vallarta
Certificate of Excellence
GreenLeadersGold level
Reviewed March 5, 2014

Just back from a week at the NOW Amber resort. A group of 6 friends lucked out getting this resort in a 6 Golden Apple, Square Deal. Dates traveled were from FEB 22nd thru March 1st. The pros far outweigh the cons in this small but wonderful resort.

Pros include very nice rooms, great food & drink, exceptional service all around and a great location. A 15 minute drive from the airport helps start the vacation off in a nice way. A few resorts that we've stayed at in the Riviera Maya take an hour each way so I figure this short trip from the airport gives us extra vacation time! NOW Amber is also about a 10 minute drive to the marina. We did a whale watching tour ( Ocean Friendly) that was out of this world and would highly recommend while visiting Puerto Vallarta. Lastly about location, the NOW / SECRETS resort is only a 25 minute walk to the boardwalk area. A must see, in my opinion. Get shops, restaurants, and all kinda of great sight seeing to be had here.

The biggest con of this resort is the beach. If you are beach people, this place is NOT for you ! Small and rocky. Not very many people ventured into the water as the rocks went plentiful and the drop-off pretty severe. Small children should be watched like "hawks" while in these waters. Another issue might be the small size of the resort. Having stayed at a few Mega Resorts in the past, this resort does lack large green areas and privacy.

Loved this place and would return in a heartbeat. The food and service was the best we've had at an all inclusive in the past decade. Please note that we've been to a few Secrets resorts, a few Dreams resorts, Excellence in Mexico. Swept Away & two different Sandals in Jamaica.

We will return and will probably try the Secrets side the next time. Go and check it out for yourself...unless you're a beach person, then you'll want to try someplace else.

Hope this helps ! Happy vacations & safe travels.

Frazier44

Room Tip: Any room above the 3rd floor gives an amazing view of great sunsets !
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  • Stayed: February 2014, traveled with friends
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8  Thank FRAZIER44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed March 5, 2014

My wife and I just returned from perhaps the best vacation of our entire lives, which also happened to be our Honeymoon! We stayed at Now Amber in Puerto Vallarta and the entire experience warrants an easy 5-Star, A+ rating. From the minute Carlos greeted us with a chilled glass of champagne and an ice-cold orange scented towel at valet, to the minute Roberto sadly helped carry our bags down from our room to our departing taxi, we were treated like royalty. This is something that you just don't find nowadays and it was a welcomed surprise.

Having researched All-Inclusive resorts for a few weeks before stumbling upon Now Amber, we knew this was the place for us once we saw what great reviews the property had received on TripAdvisor and similar sites. Compared to similar resorts the price was better and the overall vibe was that everything from the location to the food to the service was amazing.

It seemed like every guest we met while there said they had been to countless other All-Inclusive resorts all over the world and this was by far the best they'd ever been to. We felt so lucky to have found such an amazing place on our first ever visit to an All-Inclusive resort!

Every single person who works at Now Amber was extremely professional and genuine. No matter what they were doing everyone always responded to us with "My Pleasure." It was almost laughable because everyone was so unbelievably nice!

The food was all delicious and served in the most artistic way possible. No matter where we chose to eat, every restaurant felt like it was the best one on the property. We ate at the Italian, French, Mexican, Japanese, and Market Cafe restaurants for dinner two times while we were there. Every single meal deserved 5-stars. Every drink we ordered was also very delicious and the best part was the never stopped flowing until we chose to turn in for the night! Leon was our favorite lobby bartender, Javier & Jose were the best pool bar bartenders ever, and Jonathan & Hugo were the best poolside bartenders during our stay.

Perhaps the favorite thing about our entire stay was the pool area and the Entertainment Staff. Although there was eight or so different entertainment staff, Alejandro and Hugo were our favorites! Every day they made us laugh and we thoroughly enjoyed partaking in all of their different games and entertainment.

I could go on and on about how amazing this resort is, but alas I must conclude. Now that we've had the chance to experience this resort with just us two, we cannot wait to return (hopefully soon) with all of our friends and family. This is definitely a place that we foresee ourselves visiting for many years to come!

Room Tip: We stayed in an Ocean View room on the 11th floor and our view was spectacular!
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  • Stayed: February 2014, traveled as a couple
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4  Thank RenoFoodie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 5, 2014

We stayed at Now Amber Feb 16 - 25th.
Our arrival was pleasant with friendly smiles welcoming us to a cold hand cloth and a refreshing drink.
A then quick check in and of course they try and get you to sign up for 3 - 30 minute tour information about the resort and Now Amber. Not time share but still for I think 175 dollar resort credit. I flatly said not interested I am on holidays. That was that and I heard later it turns out to be longer. All I am saying is your choice.
Our hotel room wonderful with a magnificent view. We were on the sixth floor.
Pools nice I would like to see the pool decks cleaned more as some mornings came out and spilt dried drinks, band aids sitting for days. But the pools were checked often daily so knew the water was good. Richard looked after us amazingly can't say enough about him. Hard worker with always a smile.
Beach not so great and water so if you are looking for the teal water and beautiful sandy beach this isn't the resort for you. They had beach but not like the Dominican.
Food wonderful. We ate at all of them and such friendly staff who go above and beyond every expectation. Special thanks to Cindy for always going the extra mile in the buffet every morning.
Location of this hotel we liked as you could walk to the board walk or take a $6.00 dollar cab ride.
I brought two of our kids who are 23 and 18 and my daughters boyfriend they were a little bored in the evenings as nobody there that was their age but still went on excursions so had a great time. It is a very quiet hotel in the evenings. They have entertainment but its for the older crowd.
Weather awesome.
Fantastic beautiful resort. My only complaint and it isn`t huge and definitely our fault as we will be back is too many kids on the Now Amber side and I would definitely upgrade to stay on the Secrets side away from the kids.

  • Stayed: February 2014, traveled with family
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3  Thank Lea Ann D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 4, 2014

I went to NOW Amber with one of my friends for a girls' trip. We're 30 years old, so over the party scene of Cancun, but still looking for a fun and social time. The resort was very nice! It was clean and new. The location was fantastic, as it was just a short walk into downtown. My only complaint about this resort is that the service by the pool was painfully slow! It took about 20 minutes to get a drink most of the time. Another note, this is mostly an older crowd, with maybe 5% being under age 50. There was absolutely no night life, even in the lobby bar, due to the older crowd. I'd for sure go back with a spouse or a group, but is just NOT a good place for 2 young single girls. We went into downtown 2 nights, and even there, it was mostly an older crowd. If you're looking to meet new people while you're there, or see people even close to your age, PV is not the spot for you!

  • Stayed: February 2014, traveled with friends
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5  Thank Debbie A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 26, 2014

We are a family with a 12 year old boy. We stayed at Now Amber Feb 16-23.

Located right in the middle of everything. Close walk or cab to anything within PV.

Operates as a gated resort so everyone has to check in and out for those of you safety conscious folks.

They have double bed rooms up to the 9th floor and then king bed rooms for the remaining floors.

The higher the floor the better,

Food was excellent at the buffet, No reservations required for the restaurants. No complaints as we always found a variety of things we liked every meal.

Beach is good (beach volleyball court is great) but does become rocky in the water. We still swam and they have a trampoline and climbing structure out in the water to play on.

Service was always good. No complaints.

Tips

-Free Wifi everywhere on the resort. Worked great by the pools and the beach. Worked good on the balcony and OK in the room.
-If you don't have any kids with you - go check out the secrets side.
-Coffee shop has computers but excellent lattes and snacks
-Room service is within 30 minutes and was fantastic
-the shows were pretty good and typically end by 10. Disco opens at 10 and they show movies in the disco before it opens.
-the front desk will trade you smaller pesos (20s, 50s) for your large pesos you get from your bank in Canada

Overall this was one of the best all-inclusive hotels we have ever stayed at.

One thing to note - it was very quiet from sunday to Thursday and then crazy busy for Friday-Saturday. Talking to people who had been there that seems to be the norm. A lot of conferences book the hotel for 3 day events Thursday-Saturday.

  • Stayed: February 2014, traveled with family
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11  Thank DavefromSK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 26, 2014

Not only is the Now Amber and outstanding place to stay the people and wait staff of some of the best I've ever had the privilege to vacation with. One pool waiter, Richard, stood out from the crowd with his smile, friendly attitude, and constant service. But the entire staff and who ever hires this staff need to be congratulated and thanked. We are already planning on a return trip. Thank you all.

Room Tip: We stayed in the Preferred tower and having the extra space in your room was a big benefit. The view...
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  • Stayed: February 2014, traveled with friends
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3  Thank Jim M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 24, 2014

My fiance and I travel to an all-inclusive every winter. This was by far the best resort ever! The food was great, service was great, drinks were great (top shelf), our room was great, and the pool area/bar was great! The food and drink were the best we've ever had. A huge added bonus, no wrist bands or towel cards and no reservations needed for the restaurants! Pure luxury. The only negative thing I would say is that the hotel boosts unlimited connectivity/wifii, and we had very sketchy and limited wifii in our room, which to me wasn't a big deal. The wifii in the lobby was fine. The other negative thing, when you check in, they offer you a tour of the facility and over breakfast want to tell you about their other properties--it's actually a sales pitch for their vacation club! We declined as soon as we heard sales pitch. Otherwise, no problems with water pressure, etc. and very modern amenities. Loved it and will definitely go back or try their other resorts. The best place so far hands down! Yes, and get your massage off the property--from the entrance, go left half a block and Four Hands Massage was awesome--couples massage for just $50! Hats off to Hector and Jorge in the Disco bar, and to Jose, Leonardo and Hugo at the pool bar--amazing service!

Room Tip: Most rooms have an ocean view, so prob don't have to pay for one. Swim out room was better than...
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  • Stayed: February 2014, traveled as a couple
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8  Thank Ann K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mauricio M, General Manager at Now Amber Puerto Vallarta, responded to this reviewResponded February 25, 2014

Ann K,

Thank you for sharing your recent experience at Now Amber. It thrills us to know that our staff, top shelf liquor, well-appointed suites among other things made your stay truly memorable. Our unique Unlimited-Luxury® concept is based on No towel cards, No wristbands and No reservations to our gourmet restaurants. More time to relax and enjoy refined luxury.

Speaking of refined luxury, on your next visit allow our world-class spa by Pevonia an opportunity to truly pamper you. Our certified masseuses will gently guide you through our state of the art Hydrotherapy Circuit, nourish your with fresh rejuvenating Chlorophyll and envelope you in Zen. The massage parlors outside the resort may be cost effective, but will not provide you with the same experience; our world class Spa has the ambiance and licensed therapists who will pamper all of your senses.

We look forward to welcoming you again in the near future.

Cordially,

Mauricio Martinez
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Now Amber Puerto Vallarta

Address: David Alfaro Sisqueiros 164 | Col. Zona Hotelera Las Glorias, Puerto Vallarta 48333, Mexico
Phone Number:
Location: Mexico > Jalisco > Puerto Vallarta
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
Ranked #17 of 121 Hotels in Puerto Vallarta
Price Range: $276 - $1,340 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Now Amber Puerto Vallarta 4.5*
Number of rooms: 327
Official Description (provided by the hotel):
Perfectly situated on a golden sand beach showcasing infinity views of Banderas Bay, Now Amber Puerto Vallarta welcomes families with teens and tweens as well as couples and friends. Now Amber a AAA Four Diamond resort located in the heart of Puerto Vallarta, is only 5 minutes away from the famous “El Malecón” boardwalk and just 15 minutes from Puerto Vallarta International Airport. Guests of all ages are treated to an Unlimited-Luxury® escape with lavish accommodations at 327 suites, luxurious accommodations and pristine facilities. Seven dining options and five lively bars will tempt even the most discerning palates. Family-oriented activities and entertainment will keep guests enthralled all-day and night long. And that’s not all – adults can enjoy time at the spa while kids and teens enjoy supervised fun! ... more   less 
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