My husband and I booked a week here after reading the reviews on trip advisor. We are pretty selective when it comes to food and beverage, which is why we are trepidatious about all-inclusives. We need not to have worried! The restaurants here are excellent. The drinks are all top-shelf and they don't skimp on the amount of alcohol in the drinks, either. None of that would make a difference if you had grumpy or slow staff serving you. However, the staff here is fantastic. Every single employee we came across had smiles, were courteous and super polite. Gustavo at the beach bar was the BEST. Even though it was just the two of us, we stayed on the family side (not the Secrets side). We didn't have a problem being around the kids. We only heard one baby crying our last day. For the most part, it was pretty quiet and serene.
-The doors to the guest rooms shut VERY loud- they slam to close completely. We had no issue with this until our last two days when some people who moved in next to us didn't help close it quietly. Their door kept slamming throughout the late and very early hours.
-Sea kayaks and hobie cats are part of the water 'sports' that are included. However, there is no snorkeling at this beach, so one must pay a tour company or venture out to other parts of the bay.
-The beach sand is nice, but once in the water, it's pretty rocky underfoot. We loved that the water had some waves. We were told it was pretty choppy, but we like to play in the water. There are banana boats and skidoos for rent through outside companies.
-Yes, there are plenty of beach vendors. We didn't find them particularly annoying. We just said, 'No, gracias' and most walked away quickly.
-Make sure to reserve a table at the habachi-- the food is great. Reservations are not required for any other restaurants, which we loved. We liked having the freedom that day to decide what we wanted to eat. The breakfast buffet is very good. There are bloody mary's and mimosas available, which is a plus.
-The rooms are very nice and the beds are comfortable. My husband wasn't a fan of the pillows. I, however, loved them. There are jetted tubs, as well. We felt that the rooms were very spacious. You can order room service 24 hours a day. Stay away from the pizza. The Mexican fare was good. We had turn down service every night.
-Ask for a floor above the 6th floor. The views are beautiful. We loved going to the lounge bar during sunset.
-Gratuities here are accepted (we've stayed at all-inclusives where they aren't allowed/accepted). The staff we tipped were very appreciate, but their service was still excellent regardless of whether they were being tipped or not. I personally think it's important to tip if you're getting good service.
-The hot tubs and pools close at 8. We thought it'd be nice to sit in the hot tub after dinner, but it wasn't allowed.
-At the airport, when you leave your plane, walk straight out the doors. There will be a ton of people approaching you to make appointments for timeshare presentations. One of them actually told us they were our shuttle company. Not true. Amstar is outside. We've been to Mexico before so we were ready for this.
-Now Amber will try to sell you their Vacation Club. We did not attend the presentation and were not pushed into it, either. However, some guests told us they bought it and thought it was a great deal. Most said they were in there more than a few hours though. We had limited vacation time so it wasn't worth it to us.
-The pool games and staff that run these were fun. We only sat pool side one day (we were on the beach mostly) and thought it was great entertainment. They have prizes and contests and such. They also had poker and blackjack on certain days. We went to the Secrets side for a wine tasting one afternoon. What's great about all these events is that they are pretty short. You can participate without feeling like you're missing out on the sun and surf.
-The minibars in the room consist of juices, waters and coronitas. We barely used the minibar. The lounge bar is right by the elevators, so if need a drink we usually took one back to our room.
-The layout is good for getting around quickly. There isn't a ton of walking as there is in a more spread out resort. This is good for convenience, but you don't feel very secluded either. We like meeting people, so this wasn't an issue for us. We saw a lot of the same people over and over again- in halls, by the pool, in restaurants and elevators.
We will definitely be going back. We would recommend this place to anyone!
- Official Description (provided by the hotel):
- Perfectly situated on a golden sand beach showcasing infinity views of Banderas Bay, Now Amber Puerto Vallarta welcomes families with teens and tweens as well as couples and friends. Now Amber a AAA Four Diamond resort located in the heart of Puerto Vallarta, is only 5 minutes away from the famous “El Malecón” boardwalk and just 15 minutes from Puerto Vallarta International Airport. Guests of all ages are treated to an Unlimited-Luxury® escape with lavish accommodations at 327 suites, luxurious accommodations and pristine facilities. Seven dining options and five lively bars will tempt even the most discerning palates. Family-oriented activities and entertainment will keep guests enthralled all-day and night long. And that’s not all – adults can enjoy time at the spa while kids and teens enjoy supervised fun! ... more less
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