Just came back from a week at Now Amber with our two adult kids, 22 and 24. We have been to many resorts on the Mayan , Puerto Vallarta side and Punta Cana. The staff at Now Amber is by far the best we have encountered, they are friendly, helpful , outgoing and a pleasure to be around. The food , accommodations, drinks were all outstanding.
We paid $2300.00 per person tax included for a room in the Preferred Section from Edmonton. Alberta with Sunwing
Our big complaint is that 4 out of the 7 days that we stayed there , the hotel staffed cleared everybody off the beach and lower deck by the pool starting at 3 pm in the afternoon. We were told to go to the upper deck by the pool and sit there.
They do this to set up for an evening buffet on the beach and lower pool deck. The manpower and hard work that was put into it did not seem to justify the low attendance of the guests.
Being from northern Canada we came to Mexico to enjoy the ocean, we are down at the ocean early in the morning until sunset enjoying the warm weather .
If we wanted to sit by the pool we would go to our local community center and sit by their indoor pool. In all our years of going to resorts we have never seen this practice before.
A lot of guest had trouble finding suitable loungers on the upper deck after being asked to leave the beach at 3 pm . Some guests actually started having disagreements with each other over the loungers by the pool .
They need more Palapas or umbrellas on the beach. By 8 am there was no loungers to be found in the shade.
To end this review we would like to say the Now Amber is a high quality resort. As mentioned before all the staff at the Now Amber were excellent but the beach bar staff were unbelievably GREAT.
We hope that management will get more feedback about the beach buffets as we felt they genuinely cared about their guests. This is our only complaint about this excellent resort.
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