We recommend NOW Amber without hesitation! We are fans of Karisma resorts and NOW Amber is a comparable alternative to Karisma. Preferred Club check-in was a breeze and we were poolside within 20 minutes of arriving with bags in the room. The resort is gorgeous, clean, and has a very crisp, modern aesthetic with a lot of warmth thanks to rustic wood treatments and warm lighting. We loved being on the Pacific side - the sun lasts forever and the sunsets are second to none. The pools are great - the kids pool is divided in two: one side is 4' deep with a fun slide and the other side is waist deep on a 3 yr old so the younger ones can have fun, too. The swim up pool is spacious and has an amazing view of the Pacific + another pool for basketball/swimming. We heard the resort was at 70% capacity (3/10-3/17), and we never felt crowded and never had to rush down for great poolside spots. We had impeccable service and this is what truly made our trip so great. I hope their staff is commended often because they work very hard and always with a smile. It seemed like everyone was already thinking of what we needed or wanted. Here are the best of the best! The greeter & waiters at Carnival: Nayealy, Carmen, Cynthia & Alejandro; omelet chef at Carnival: Luz; Explorer's Club: Nancy, Vanessa, Lizbeht, Sofia; Spa: Raul; Preferred Club: Violeta, Adriana, Benigno (our 3 yr old loved seeing him each day!); Pool Service: Gustavo (seriously overdelivered and always attentive and kind), Jose; Capers: Hugo & Jose (brought out an extra chair when our 3 yr old fell asleep at dinner & sang a fabulous Spanish b-day song to our son). The Explorer's Club was AMAZING. Our kids loved the fun activities, but more than anything, they truly loved the teachers. Such caring, fun ladies! Our kids are still talking about each of them! They have movie night for the kids each night which was the perfect chance for us to get a few quiet couples-only dinners. Overall the food was very good - Karisma edges NOW Amber out slightly, but definitely not a deal-breaker. Thank you so much to the wonderful people at NOW Amber for making our family holiday amazing!
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