This is an unique property in the fact that two hotels Now Amber and Secrets share the same arrival area and then split into 2 different hotels that basically mirror one another. Now Amber allows children and Secrets does not. There are no wristbands or reservations required at any of the restaurants (except for the Japanese grill). We ate at all of the restaurants, food is a matter of opinion and in ours we were satisfied at each restaurant. The food choices were varied, the service was good in all of them, although sometimes slow. I ordered something not offered on the menu at lunch and was happily granted my special order! The waiters keep up with bar service the best they can based on demand and the amount of bartenders to make the actual drinks! Patience is a virtue, these people work hard and fast to make you happy! You can have lunch delivered right to your pool chair or room service right to your room. The pool chair situation is what it is. If you want to sit in the same spot everyday then you will have to get up and get it, if you are flexible you will never want for a chair as there are plenty to go around! The main pool was heated and too warm in the hot afternoon sun, the other pools were cooler. The beach is groomed daily but rocky to walk, it is just the tide and location. The rooms were small but comfortable, the balconies were disappointing for me, I like to sit outside and have a drink or coffee and the balcony was very small and narrow with just a small table and 2 uncomfortable chairs, not somewhere where you will want to spend any amount of time sitting. That being said, all rooms here for the most part have a beautiful ocean view. We were on the 8th floor and had a gorgeous view of the ocean full front on! I would not pay for the upgrade not enough was offered there to justify it. The internet was hit and miss, but was attainable in the lobby if you brought a computer or ipad. There was free international calls to the US that was a nice perk! There is no nightlife here, some small shows but when they are done you are left to make your own fun or listen to music in the lobby, Many people our week went into town and talked about it at the pool the next day! We are not club or bar scene people so that did not interest us. They did have a nice Oscar Party we attended that and they did a great job making that event special. We moved freely between the two resorts and their bars and restaurants, when we wanted to get away from other peoples children we could do that by just going over to the Secrets side. There were vendors on the beach everyday, just something to watch or look at they were for the most part respectful when you said no. Just to mention, we did go directly outside the gate of the hotels to both massage places and we were not disappointed! Massages were 25.00 for 1 hour plus a nice tip as the manager keeps the 25.00 you need to tip the gal that actually gives the massage or she does not get paid! The atmosphere was authentic Mexico, clean and efficient. If you are looking for NYC spa atmosphere, then stick to the very expensive Hotel Spa! I have been to over 20 all inclusive properties and I would return here it was nice and the staff was able and willing to help. Just a side note, our balcony was not cleaned when we got to our room and the floor was very gritty, we made them aware and they took care of the issue. We did not get turn down 2 nights and one day had to call for room cleaning until we called at 4:30 in the afternoon. Housekeeping is unreliable and needs work here!
- Official Description (provided by the hotel):
- Perfectly situated on a golden sand beach showcasing infinity views of Banderas Bay, Now Amber Puerto Vallarta welcomes families with teens and tweens as well as couples and friends. Now Amber a AAA Four Diamond resort located in the heart of Puerto Vallarta, is only 5 minutes away from the famous “El Malecón” boardwalk and just 15 minutes from Puerto Vallarta International Airport. Guests of all ages are treated to an Unlimited-Luxury® escape with lavish accommodations at 327 suites, luxurious accommodations and pristine facilities. Seven dining options and five lively bars will tempt even the most discerning palates. Family-oriented activities and entertainment will keep guests enthralled all-day and night long. And that’s not all – adults can enjoy time at the spa while kids and teens enjoy supervised fun! ... more less
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