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Now Amber Puerto Vallarta
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Reviews (3,323)
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Reviewed February 14, 2013

It was absolutely amazing. The Now Amber Resort was spectacular, with beautifully appointed rooms, exceptionally well trained and friendly staff, and much more.

When we arrived, we were greeted with a glass of champagne and a cool facecloth before we made it to the lobby. I would highly recommend the Preferred Club upgrade as we had a separate check in and concierge which took no time at all. Also... the Preferred Club room had "full size" amenities including sunscreen, skin cream, shampoo / conditioner, and also toothpaste, toothbrush, razor, shaving cream, and other standard toiletries. An amazing bathroom with a soaker tub, a 3" by 6" shower with a bench, and double sinks... all granite.

The hotel is so new that everything is in good order. All rooms are ocean view (except the main building's main and second floor which face the ocean, but have the pool and gardens in between (i think they are called Gardenview rooms). The Preferred Club building that we stayed in also had a separate bar and lounge area which had hot and cold breakfast, and hot and cold snacks all day. Our room also had a Jacuzzi tub on the balcony. Well worth it! In room safe was free and easy to use. Mini bar stocked daily with pop, Corona, juice, bottled water, Pringles, and M&M chocolate bars.

The facilities are exceptionally well maintained. Pools are clean. Towels are readily available and we never had difficulty finding beach loungers at any time of the day... wherever we wanted to be (pool or beach).

The restaurants are all ala carte except for the Carnival Buffet. I think families are a bit limited in where they can eat as most of the ala carte restaurants are adult only and change on a rotational basis. So... most nights there would be only one or two options for families. Since we traveled without the boys... we were able to eat anywhere, without reservations. The best part is that there are no wristbands and no reservations required for any of the restaurants! They are all amazing... we ate ala carte all 7 nights. All meals were like eating at a five star restaurant (Asian, Italian, Mediterranian, seafood, french, etc.). There is "free" (included) room service 24/7... we never tried it though... lots of great quality food everywhere.

The lobbies are open air and face the water with incredibly comfortable chairs. great sunsets. And the weather was unbelievable... 29 or 30C everyday... no rain or clouds!

Having a relatively small footprint compared to other resorts that we have stayed at... it was quick to get to anywhere in the resort. Also... lots to do outside the resort. We were able to walk on the beach or through the streets to "downtown" in about 25 minutes. Lots of shopping within minutes of the hotel... and we walked / or took a taxi (50 peso to most areas) and felt safe no matter what time of day. The resort has a "Now" side and a "Secrets" side... they are basically identical, but the Secret side is adult only.... they have their own pools and restaurants. Since there is no wristbands, we were able to go to which ever side we wanted to. All restaurants (on both sides) are accessible to guests of both Now and Secrets.

It is obvious that Puerto Vallarta is trying to revitalize its reputation as everyone is exceptionally friendly.

We only did one excursion... whale watching with Vallarta Adventures. We went out on a 25 person zodiac boat with a well versed marine biologist. For the almost the entire 3.5 hours, we were within 25-30 feet of humpback whales. Well worth the money!

The spa at the resort is beautiful, but expensive. There are at least 5 massage studios within two blocks of the resort which offer very inexpensive massage. We had a couples massage for 75 minutes for $50USD total. The fitness centre is very well equipped... but didn't use it once!

The beach was actually much nicer than we expected and what we have read on TripAdvisor. Soft golden sand and the water was quite clear and warm. But... certainly not like the Caribbean beaches / water. Lots of activities too... many organized by the entertainment team... kayak tours, beach volleyball, water polo, blackjack tournaments, bingo, Spanish lessons, dancing, water aerobics, etc.

The only downsides:

The free wifi (for Preferred Club) was a bit sketchy... tough to get going... usually only worked in the lobby and it was somewhat slow. Having said that... free international telephone calls from the room were excellent value.

The beach does have vendors that do approach you if you go beyond the rope barrier on the beach... they are polite and leave you alone if you say no... but they are on you right away. Counter their opening price with an offer of half... usually close to what we paid.

The entertainment shows at night ... were "okay". They try hard, but they are just okay.

Finally... the resort next door to the Now side of the resort has a very loud air conditioner that we could hear to some degree from our room. We were on the 7th floor (8 floors total on Preferred Club, and 15 floors in regular) about half way down the hall ... it wasn't a big deal... but, if on the first or second floor and close to the end of the hall... it would drive someone crazy. definitely recommend higher floors whether Preferred Club or regular... worth it.

  • Stayed: January 2013, traveled as a couple
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7  Thank Rick G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 13, 2013

The resort was beautiful. The food was very good especially at the Bordeaux. The portions were small but was just right. When you check in don't pay for a room upgrade as all the rooms have a view of the ocean. Resort credits are worthless unless you want a romantic dinner on the beach. There are a number of places right outside the hotel you can get a massage for 25,00 for 90 minutes. Claudia's is one place we went and loved it.. Room service was good-my room bar was filled a couple of times a day. I would recommend the perferred pkge. You have your own private bar area with computers, plus in the lobby they have hot food, sandwiches and deserts all day. Our check in went faster to. Downtown was ok-there is a beautiful church and alot of vendors. We did a dunebuggy tour and had a great time. Take the bus instead of taxi's, you'll save alot of money. We've stayed at alot of places in Mexico and this ranks at the top.

Room Tip: Rooms may be quieter on th south side but the north side rooms get a nice breeze.
  • Stayed: February 2013, traveled as a couple
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2  Thank Denny650
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 12, 2013

Our Travel agency arranged our ride from & to the Airport! Awesome-

As we pulled into the Resort we were PLEASANTLY surprised....Absolutely beautiful!!
We were greeted with a cool towel & a great glass of sparkling wine! And lots of smiles & friendly faces. We were directed where to go for check in, but I was confused a bit as a bellman was really trying to separate us from our luggage--maybe that was a good thing! But we prefer to take our luggage to the room with us or with the bellman.....But seems he was suggesting we look around the Resort & he will bring them up later! NOT-

The Lobby was beautifulllll....the Front desk girl was very nice, but did not provide me/us with some necessary info--that you only realize later in your trip!! We were taken to our room by "Beto" he was Great!! Once in the room, we were in Awe of the beauty-- we had an Ocean View & could hear the waves of the water instantly. Can you say ALL- INCLUSIVE TRULY!! It was great!
Few lil snafus’. The desserts are not as decadent as I would have desired...but I was there with a lg. group doing a boot camp, so I really did not need the desserts to be good--- The food was OK!! You must try the carrot and corn soup at "Castaways Restaurant". Our 1st housekeeper seemed great, but then left for 4 days off! The one we got in her place was less than average. Two people in a room & one day she literally left us ONE body towel! Did I say two females to a room?? Really one towel?! WTH (I will not say her name out of respect). We left a very small tip & it killed us to do so--as both of us believe in leaving good no great tips---but the service was just not good!
The do Need a serving window for room service, as they are definitely on time and the cart makes noise as it rolls down the hallway. BUT how cool is it to have FREE room service (well it's paid in my pkg, but still --it seemed free) All in all this was a GREAT experience & would easily recommend that anyone try it for themselves. OOHH wait the massages, every day my roomie and I had the BEST $25 massages for 75 minutes and a $5 top--- where can you get such a deal?? And Go to Majestic Massages, see Anna if you like a medium to deep tissue massage. My back & shoulders love her--- Don't fret, "Healing hands" and "Majestic massages" seem to be run by the same Lady!!
EASY access to the Malecon Mall (local shopping/souvenir shops) and the Airport-- Best location ever to me and YOU must try "Vista Grill" Restaurant. Awesome experience...Thanks to my traveling companion & her cousins recommendation. Also, they need to add a few signs they say "Watch your step" My friend fell once into a hole in the lobby/cafe area & I almost bit it coming out of the lobby area as I was leaving the Hotel...there was a step down that I did NOT see!!
Overall a Great Place to get some sun & have a Fab time...and I am a very picky person! some times a lil hard to please...NOT HERE!! GO!!! and Fast! before the satff or Hotel gets bought out or something crazy!!

Room Tip: We were on the 8th floor & to the left ! away from the Music at the pool area...Very Noisy down there!! Did not use their spa,as we went just outside of the Hotel into the city to get our daily massages(Majestic massages see Anna) for $25! and go to the Bank HSBC to get money! and use your CC to get a better exchange rate, save the cash for tips--they appreciate $2-$3 each time!! goes a long way!
  • Stayed: February 2013, traveled with friends
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3  Thank Bella75069
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 11, 2013

My husband & I just return from on sat. from the Now Amber in PV and can not say enough great things about this resort.We had a bad experience in Jamaica a few years ago and were hoping we could have a better one on our next all inculsive and we did.
Never did we see or have a grumpy staff encounter.
The serves & food was top notch all the way.
The only negative is the staff that try to get you to go to the timeshare breaskfast, we were about it ahead of time so we didnt fall for the 1.5 hrs meeting (actually 4-5 hrs) We just told them that we would think about and were never bothered again.
We took advantage of the massages outside of the resort and were thrilled with the professionalism of each place we went ,you can't go wrong ,I went to two places and had three different massage theraphists and I'm sad to say I'll probably never have a better one in Canada!
We went Rhythm of the Nights & had a great experience, worth the cash!
All in all I'm hoping that we will be able to return next year but have a feeling that it will be out of our price range next year.

Room Tip: I would want ocean front,beautiful views.
  • Stayed: February 2013, traveled as a couple
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3  Thank prairiegirl4canada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 10, 2013

Arrived to Now Amber very quickly. Airport was the easiest i have got through in all the years we have been going to PV. As we pulled into the resort was offered cool wash clothes but no drink(4th time to a Am Star) that was a bummer. Check in was not very good as we were being checked in we were shoved to the side so a lady could complain about her room, not cool as we were the only ones checking at the time. Room was nice(#1451) but the had construction just right outside of it from our day there to our last day and it still isnt done FYI. Housekeeping never cleaned the room til late afternoon(4:00 to 5:00 PM) Last night there it wasnt cleaned at all. As far as the food it was good and the service was great. The beach i thought was awesome and Able is the best beach waiter. All in all it was a good place but i have stayed in Dreams PV and liked it better.

Room Tip: All rooms have ocean view dont waste the money for up grade
  • Stayed: February 2013, traveled as a couple
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3  Thank Patrick K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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