We stayed at Now Amber from 21st - 28th of January. My wife, my 22 month old daughter and I selected to stay at this resort in Nov for our annual fun in the sun vacation. I read every review about this resort from Nov to a few days prior to boarding our flight to this destination. I always think people are way too harsh on their reviews because some have very high expectations. That said, my wife and I have gone to Mexico once a year and only choose to stay in what is labeled "5 star" in the past 9 years. This resort is honestly not a 5 star resort yet.
1) We paid extra upgrade at time of booking to ensure we get our desire room. Frankly I shouldn't have paid an extra $69 per nigh for a jacuzzi room with king size bed and ocean view, when all the room in this resort had jacuzzi in it. When we arrived they gave us a "Garden View" with two double beds. I told them about my upgrade I paid and they told me that some how the "Junior Suite With Jacuzzi Special" is a code for garden view..... Ok. After 45 minutes of arguing they promised to get me a room with King size bed but no ocean view the next day. They promised our new room will be ready by 1 PM but the room wasn't ready till 5PM.
2) housekeeping was absolutely terrible. Our new room had no towels in it. One of the two toilet paper roles were empty. No water in our bar fridge. An empty tissue paper holder. Stains on the bed sheets and lots of small hairs left behind in the jacuzzi tub and around the toilet. This is after waiting 4 hours for them to "prep" our new room. Rubi was our housekeeper and in the 6 nights we stayed there only 2 times the room were cleaned when we came up from the pool in the afternoon. 3 times we called for house keeping because they hadn't even bothered by 4 PM. Folks don't jump to conclusion I always tip even if I asked them to come and do it. I must have left Rubi between $5-$8 per day everyday but money wasn't the motivation I guess. The turn down service was nice but only got it every other night.....!!!
3) So the food at this resort might be great if you can actually go to the restaurants. With a child you are very limited to the options and I honestly can't say anything bad about the Italian and Mexican restaurant we visited. The buffet at this resort is terrible. Although some might enjoy the buffet, we found that every item served was packed with a lot of salt. We had the breakfast buffet once and chose room service the rest of the week for breakfast. We tried the buffet twice for lunch mainly due to the lack of option during lunch. The hamburger and hotdog stand I could do without. On Saturday they surprised us with a mobile lunch selection pool side. That was great. It was first time in the last few years staying at all inclusive resort that we chose to go out for dinners. We did it twice this trip. The River Cafe and La Dolce Vita Pizzeria were excellent choices, both in and around the boardwalk. The Mexican theme night was good but the food was cold.
These are some of my personal issues during our stay. Everyone is different and experiences may vary. Enjoy your stay tip well and enjoy the sun. PS the resort looks great and very central both to the airport and the boardwalk. Try Healing Hands message it was worth every penny.
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