We enjoyed, for the most part, an excellent week at the Now Amber/Secrets Resort and Spa. When we initially booked our trip to the Now Amber we went for the preferred tower junior suite swimout, upon arriving at the resort we found ourselves being escorted to the Secrets side of the resort, much to our suprise. We were given the junior suite swim out on that side of the resort only to find out that because the pools on that side do not recieve any sunlight they are cold enough to freeze the b@**s of a brass monkey. When I mentioned to the concierge that these swimouts should be heated I was informed that they are. I then noticed that the circulation pumps are turned of at night and any of the heating they may have done during the day was lost. My wife who looking forward to having this swimout pool was severely disappointed.
Being a new resort you can expect a few bugs in the system but really there were nothing major. There are what I consider a few minor safety concerns with the pool and surrounding area. 1) There are ledges and steps in the pools and the bottom of the pools are all one colour, the edges of the steps and edges should, I think, should be of a different colour so you do not trip like myself and many others did. 2) The RAMP, oh let me tell you about the RAMP leading to the washrooms in the pool area on the Secrets side- SLIPPERY WHEN WET and very dangerous, I do not know how many people slipped on the RAMP but it could be a lawsuit in the making. Now don't get me wrong it is not just bare concrete they do have half a dozen non-skid strips spaced roughly 3-3 1/2 feet.
The food at the resort was top rate Oceana was excellent- great staff helping us to expand our limited Spanish, Bordeaux was superb, loved the roast duck, Tamarindo was really good too. Unfortunately we did not enjoy our visit to Capers. Everything started off well we recieved our wine, our orders were taken and then we were ignored, ignored until we helped ouselves to more wine. At that point our server seemed perturbed " we were doing HIS job" after finishing our second glass of wine, our water and our appetizers we were ignored again. Rather than helping ourselves we then decided to go elsewhere. While enjoying our meal at Oceana the manager of resturants came to apoligize. This was a greatly appreciated gesture in his part. We explained to him that we understand when your short-staffed and busy you may not get the greatest of servive but a quick explanation and keeping the wine and water glasses full and everything would have been fine.
Soooooooo for the most part everything was excellent nice new, clean resort, good food plenty of drinks and a good location ( you can walk to old Vallarta in 1/2 an hour if you want). The only thing I would not reccommend is the prefered junior suite swimout on the Secrets side of the resort, CCCCOOOOOOOOOOOOLLLLLLLLDDDDDDD!!!!!!!!!!!!!!!
So yes we would go here again it was an excellent resort and I give it a 9.99 out of 10.
- Reservation Options:
- TripAdvisor is proud to partner with BookIt.com, Booking.com, Hotels.com, Expedia, Odigeo, Jetsetter and Hotwire so you can book your Now Amber Puerto Vallarta reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.