My husband and I stayed at Now Amber from Nov 7-18. Overall we had an amazing stay.
The best part of this trip was how STRESS FREE it was... we slept in every day, not needing to get up and save seats by the pools or make reservations for dinner. We showed up poolside anytime from 9am - 3pm and always found space. The only dinner reservation we made was for the teppanyaki restaurant, which was easily done the same day. We waited a max 5 minutes at any restaurant, and the resort was full.
The room: by far the nicest all inclusive room we've had. Very pretty, with unbelievably comfortable beds. The rooms need a couple more hooks for hanging wet towels and robes, but that's an easy fix. We had a great view from the 9th floor. We deliberately didn't book anything special, to see what a standard room was like - good call. The free local and long distance calls was a great bonus.
The location: Ideal for us, as we really enjoyed walking/running into PV and its beautiful Malecon. Not to mention the ridiculously cheap and wonderful massages (Healing Hands) right outside the resort, and the supermarket around the corner. There's about 400m of beach to wander before you hit a breakwater - longer if the tide's out.
The Service: Excellent, especially Manuel at the pool bar - except one inconsiderate 24hrs (see below).
The grounds/pools: Beautiful lobby with great view and drinks. A tremendous pool selection. Loved relaxing in the beachside infinity pool, especially at sunset. The Now Amber side got very busy over the weekends, but when we couldn't find a place to relax poolside, we went to Secrets, which was rarely busy. Secrets also has these amazing floaty pool mats, and a lovely shallow pool with built in reclining chairs. It was great having that choice, and hopefully that continues. That being said, the activity on the NA side was alot of fun most of the time. I did notice the NA pool bar smelled like it needed a good cleaning at times.
The food: We ate at the buffet for all breakfasts and lunches and never got tired of the food - excellent quality and selection. We tried every ala carte, and had terrific meals at all. We were expecting slower service, and were surprised by how attentive our servers were. We are seafood lovers, so our meals at both Oceana and Castaways were our favourites. The seafood selection everywhere was top notch, surprising considering other PV vacationers said other resorts were cutting back. The house wine was also much better than expected. The only small glitch is their minimal selection at the barefoot grill by the pool.
My only major complaint - There were 2 large conferences and 2 weddings during our stay. The weddings and 1st conference were handled very well. The conference had separate rooms for eating and celebrating, and the weddings were minimally intrusive, held for 2-3hrs in the evening. However, the 2nd conference was a bit ridiculous - 300+ people partying outside on the Secrets side until 1am - including loudspeaker speeches and music - with no apologies to other guests. Then the next day everyone woke to a massive 200x50ft canopy erected on the beach for that same group completely obstructing the ocean view. We eventually spoke with mgt and they provided a free late checkout ($50 value) without problem.
All in all, a real treat of a trip for a great price.
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