no Champaign like other guests on arrival. Vacation Club - We agreed to a 90 minute presentation and it ended up being about 3 hours. When we discussed that at the exit interview and the club hostess we were told that their presentation was 90 minutes all the rest of the time was our talking - that's a rip off . My wife and I work hard and our vacation time is premium. When I suggested further free spas etc for the extra time, it was denied. It put a bad taste in our mouths for the rest of the stay. Japanese and Italian restaurants we poor. Elevators slow. Lobby music depressing and repetitive.bar service slow at times every where. Swim up bar smells. Some staff were excellent others still developing given new hotel. At times I felt it was all about the money where at dreams tulum the service was real.
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