I read the reviews of other travellers and I am disappointed that people feel that they should nitpick small issues. I just got back yesterday and I think that I may have been at a different resort from some of the other reviewers. I have stayed at many other resorts in both PV and Cancun and this place would have to be at the top of our list. We were met with fast service at the reception desk for both check in and check out. The rooms are beautiful with excellent views (we were on the 11th floor) and a soft bed. One of the best aspects of the room was the fact that the air conditioning is silent and this is the first resort where we could actually hear the waves crashing at night.
The restaurants are really good and the buffet offerred a good variety every day. We really enjoyed the buffet at the beach which happened twice during our vacation along with nightly entertainment.
Overall, I would recommend this hotel to anyone and would not hesitate to go back.
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