First of all, we were supposed to be vacationing at Vallarta Palace but stayed at Now Amber due to Palace' renovations. We were contacted by Palace a few weeks prior to our trip but were told conflicting information. Palace ended up making most of it right (other than we were supposed to be automatically upgraded to Preferred Club and ended up with a bill at checkout!-hopefully Palace will come thru on that one!)
Now Amber was wonderful to us! The staff was amazing! I cannot say enough good things about the resort~but especially their employees! Luis our server on the beach outdid himself! He was one step ahead of us and would have a drink ready before we could even ask for our next one! Royder (sp?) bartender at the Pool Bar was also awesome!
Israel Parra (worked as lifeguard first day and security the rest) was so friendly and went out of his way to make sure we were comfortable in every way! He is a definite asset to Now Amber!
Cynthia and Lorenzo at the Lobby Bar were also exceptional! Cynthia always had the sweetest smile on her face and both worked very hard! Another waiter Israel at the lobby bar was great also!
We were celebrating our 26th wedding anniversary and again Now Amber did an amazing job! Rose petals, tub filled for us, Happy Anniversary banner on the door, champagne, roses, etc. all as a surprise in our room our first evening! (Thank you Jesus-concierge)
The resort was only at 10% occupancy so we got to know most of the people there and made some great friends!
The only negatives were some of the restaurants were closed due to low occupancy but they rotated them. The other negative (which Now Amber isn't at fault) is the beach vendors. There were tons of them that kept coming and coming by and they would stand in front of us. We enjoy buying a few things while lounging in our beach chairs but you couldn't read or take a nap because they were constantly coming by and asking!
The food was overall pretty good! We loved staying in the Preferred Club with free phone calls home and wifi! (did hear a baby crying early the first morning but never after the first morning)
I would highly recommend Now Amber to families traveling-we had a great time as a couple traveling without our children but would probably stay on the Secrets side if there were more people there! Secrets side was pretty awesome...we never felt the need to hang out there b/c there were only 6-8 of us on the beach the entire week on the Now Amber side.
We are Palace members so we missed not having the extras at Now Amber but still had a great time! Palace is giving us free nights to make up for all of that.
I wouldn't hesitate to recommend Now Amber to anyone! Enjoy!
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