They had a few glitches..But we expected that as they just opened April 1, 2012. We were to stay for 5 days and 4 nights but after seeing our Garden view room (aka Oceanview)..We extended it. The beds are great the in room Jacuzzi was nice. The shower is to die for! I want one at home.
We ate at all the Now restaurants and my favorite was the Japanese teppanyaki. The staff is on the ball. We had 3 people go out of the way to help us. Ferando at the pool -Side kick was omar he is funny, Angel was in the Castaway great guy spoke wonderful English was very helpful and can not forget Hector in the Japanese restaurant. But I have to say they all went out of there way.
If you are looking for late night partying this hotel is not for you everything wraps up at 1am but your very close to downtown Puerto Vallarta 5 dollars to take you to the disco's. No sports bar so we had to venture into town one day to watch baseball. They are working on that as for now the disco doubles as the sports bar because of TV's but it did not open until 7pm.
Now the glitches: We asked for late check out they were willing to give us a hour. Then a hospitality room you must book at front desk. Booked it for 2:30pm arrived to get key room not ready said come back at 3:20pm I was nervous as our flight was at 6pm and they stress to get to the airport 3 hours before flight..10 min cab ride from hotel... 3:20 still no room my husband and both were covered in suntan oil..I do not have the women's name but she stepped in and walked us over to Secrets which she did not have to do...Got the key but when we enter that room it was a mess..Went to the pool got three towels and used all my own stuff..The whole reason I could not stay in my room was it was rented out and the reason I could not use the Now;s hospitality was it was dirty. Once we finished our showers and went back to front desk to check out the couple that was to take over our old room was told it was being clean..So my thoughts were I could have used the old room as they were not going to give them the room until after 4pm as it was. But again that is a glitch it did not spoil our trip nor make us miss our flight to the states. I had worse things happen at other resorts.
I say go for it the property is well worth it my personal advice if you don't mine kids stay at Now I felt the rooms were very nice....The Secrets are a bit wild for my taste.(Color Scheme)
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