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“Great place!”

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Secrets Vallarta Bay Resort & Spa
Ranked #16 of 125 Hotels in Puerto Vallarta
Certificate of Excellence
GreenLeadersGold level
Saint Paul, Minnesota
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Great place!”
Reviewed March 21, 2014

Have never been to a secrets before and my sister and I really liked it! Good food and drink, very clean and a wonderful staff! Would go back in a heartbeat! Lots to do, and the activities by the pool were great fun. We had a great room off the lobby, very convenient and a great view of the pool area and beach. Did not mind the vendors on the beach, it seemed to be monitored well and they didn't cross the line unless you invited them too. Was fun to buy a few things! Will recommend this resort and will go back also.

  • Stayed January 2014, traveled with family
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Helpful?
1 Thank sistersontrip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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English first
Manchester, New Hampshire
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 21, 2014

My boyfriend and I spent four days at the Secrets Vallarta Bay last month and we had an amazing time. All I can say is that everything was perfect. The room was luxurious with all necessary amenities and had a gorgeous view of the ocean. The grounds, pools and public areas are well kept and very clean. We enjoyed all the restaurants we had the chance to try and the food was excellent especially the desserts. But what makes Secrets Vallarta Bay a great resort is the service. Everyone was nice and helpful. All the waiters who waited on us were friendly and professional. One person I would particularly like to thank is Carlos Basave in the reception. I happened to mention that I was celebrating my birthday and he arranged a surprise for me. On my birthday, we went back to our room which was filled with balloons, a cake, champagne, rose petals and the tub was ready for us. It made my birthday very special. Thank you! We had such a great time that I already booked our next vacation and we will be returning next month but this time for eight days. I can’t wait! Also Puerto Vallarta is a fun town!

  • Stayed February 2014, traveled as a couple
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Helpful?
1 Thank Marissa R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mauricio M, General Manager at Secrets Vallarta Bay Resort & Spa, responded to this review, March 30, 2014
Marissa R,

Thank you for taking the time to share your recent experience at Secrets Vallarta Bay. It was our pleasure hosting you and an honor to have done it on your special day. It pleases me to know that our resort met your expectation, and it is even more pleasing to know our staff continually goes above and beyond to make our guests feel welcomed. When we say, “Welcome home” it is heartfelt.

We look forward to welcoming you again in the near future. Carlos, the staff and myself send our best.

Mauricio Martinez
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 17, 2014

My wife and I just came back from a 5-day stay at Secrets last week. Not only was this our first time traveling to Mexico and our first time at an all-inclusive resort, we have always been skeptical about the whole idea of an all-inclusive resort trip as we like going out to see different sites and do different activities when we are in a city, but as my wife is pregnant and this was one of those "babymoon" trips, we decided to take our friends' advice and take a shot at this whole all-inclusive things. And we are sure we did, and that chose Secrets after reading many reviews, Secrets absolutely exceeded our expectation.

There are many other great reviews here so I won't repeat many of them but I do want to give a quick evaluation and credit where it is due. First the resort itself is very clean and beautiful. Having 8 restaurants to choose from is a huge bonus. We live in Vancouver so we are used to very good and diverse cuisine but still most of the restaurants at Secrets are still on par with restaurants in Vancouver I would rank ranked 65th - 85th percentile.

My hilight is Oceana, due to the setting plus food, we had lunch there twice, followed by Himitsu, but all the other places were good too (can't comment on Capers as we ran out of time to go there).

Drinks, which my pregnant wife did not get to take advantage of on this trip, were great and exactly as it was advertised, all-inclusive. The staff did not skimp on the alcohol only because it all-inclusive, all the drinks were well made. Never knew about the Dirty Monkey but now we are hooked on it.

But far above even the amenities, food and drinks, which as I mentioned were fantastic, I have to say the staff was what made this trip so good. Hang on to these guys. I have no idea how they can be this welcoming and enthusiastic all the time. There were too many great staff to mention but special thanks to Chuey, Ricardo at the Market Cafe, Antonio at the pool side bar, Rosa at Oceana, Fernando and Cynthia at Market. There are many I forget because I am really bad with names but we definitely want to let you all know your professionalism and friendliness did not go unnoticed and it's a huge part of making our trip great.

We thought 5 days at an all-inclusive resort will be enough if not too long, but I got to say we were wrong. We hope to come back someday (next time it will be the Now side as we will have our baby with us) and hope to stay for longer and have even more time to go out to see more of the beautiful city as we only had time to go to the Malecon this time.

  • Stayed March 2014, traveled as a couple
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Helpful?
1 Thank Boris L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Burnaby, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 17, 2014

Everything was Awesome!! The restaurants, the spa, the events were unbelievable. I like to especially show my appreciation to all the staff. To Rosa from Market restaurant, you are really pleasant and wonderful. Thanks Salvador for showing me how to do a top spin. Thanks Hugo for making the activities a blast.

Wished they served coconut ice cream on the beach and had real chocolate chip cookies at the cafe instead of those chocolate chip butter cookie things. The merchants on the beach kind of gets in the way of the view but not much can be done about that.

Secrets will always have a warm place in my heart during the dark winter months. Will defiantly go back.

  • Stayed March 2014, traveled as a couple
    • Value
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Helpful?
1 Thank swill604
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mauricio M, General Manager at Secrets Vallarta Bay Resort & Spa, responded to this review, March 30, 2014
Swill604,

Our guest’s feedback is very important to us. Thank you for taking the time to share the recognition to our hard working staff and the delicious suggestions. All of our cookies are made fresh, on-site with the best ingredients. We apologize for not having authentic chocolate chip cookies. We encourage you and our future guests to inquire about their favorite treat if it is not visible at the café. Our staff will do everything possible meet your request. We welcome any an all of our valued guests suggestions a closer look will be had to see what can be done about coconut ice cream on your next visit.

Cordially,

Mauricio Martinez
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Very Northern Canada
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed March 16, 2014

We recently returned from our fourth visit to Secrets Vallarta Bay. When we first started enjoying all-inclusive adventures over a decade ago we decided to not return to places we had been, simply because there are so many warm locations to choose from and so many different places to see. However, once we had been to Secrets Vallarta Bay we changed our outlook: the resort provides a wonderful escape from northern winters, fantastic service, great dining, and naturally perfect weather.

This year we thought we might try a different resort, just for a change. However the appeal of unlimited a-la-carte dining without reservations, no bracelets, and the knowledge that we would be going to a very clean resort with attentive service sealed the deal for another return.

All of the staff members go out of their way to spoil their guests, and the number who recognized us from previous visits has been a pleasant surprise. Management seems to have found a magic formula for hiring and retaining employees who enjoy their jobs and go out of their way to ensure customers enjoy their vacations.

Each visit we have noticed changes, many of which seem to be in response to comments in reviews. These include subtle but effective locks on the ‘secret butler’ compartments, improved offerings at the Barefoot Grill, and more timely service in the lobby area. This time we also observed a major escalation in the towel game and several times during the week were challenged to find a two suitable loungers mid-morning, which was somewhat of a disappointment as resort staff seemed to previously have had this under control. Another first was that the staff member who took our luggage to our room and provided us with an introduction to its amenities suggested that we advise the concierge each time we would like our room made up and each time we would like turn down service; this did seem to make a difference as when we did comment to the front desk we promptly received the service requested (as opposed to taking our chances on a seemingly random schedule that we never did figure out).

If you are looking for a place to get away for complete relaxation, with good food and attentive service, Secrets Vallarta Bay won’t disappoint.

Room Tip: We have always opted to pay the extra for the Preferred section because of the dedicated bar and sna...
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  • Stayed February 2014, traveled as a couple
    • Value
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    • Cleanliness
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Helpful?
Thank catsntyme
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
wisconsin
Level Contributor
34 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed March 15, 2014

We have visited Puerto Vallarta 3 times. Lately, I have heard that alot of people are getting sick when they have stayed in Puerto Vallarta so we were hesitant about going. We did not get sick at all and found that the food at Secrets was very good. My husband had the best steak he ever had in all of Mexico. I found the food to be above average for an all inclusive.

We stayed in the preferred and really found it worthwhile. The view is not straight out to the ocean, but we had an ocean with the lights of the towns on both sides.

The only 2 complaints I had is that the pool water was colder than I and alot of the vacationers would have liked. No one went swimming until the afternoon. I had heard that they do heat the swim up pool in the Winter, just wished they would heat it alittle bit longer. Second, was the hard and firmness of the bed. I was actually achy when I got out of bed.

The Secrets stands out way above other all inclusives because of the service. Never have I had the great service and really nice people as I have experienced in my over 20 years of traveling to Mexico. I wish I could remember all the names, but here are a few: Elroy at the swimup bar-he is awesome, has amusing tricks and will remember your name the whole time you are there. Then our servers at the pool/beach-Omar and Fermin. Our breakfast at the Market place had Cynthia, Rosa and Margxxxx? Those girls are fantasic. My maid was Marishela which did a great job. I am sorry to say, I did not get the names of our 3 waiters at the Oceana on 3/5-that was my birthday dinner and I forgot the names of my waiters. One of them made an awesome Spanish flamming coffee to die for. They were the best night time waiters in the resort.

We did not do alot of night activities as they were all at the other resort-our resort at night was very quiet. If you did want fun and activity, you could find it at the swim up bar or at the Now next door.

This is the first resort that I would go back to in all my 20 + years visiting Mexico. Had a great vacation.

Room Tip: All rooms except the 1st and 2nd floor have ocean view. Secrets side has more shade. Do not stay o...
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  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank miarae
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mission, Canada
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 13, 2014

My husband and I just got back from Secrets PV last Friday and I have to say it was one of the best all-inclusive holidays we have taken. Why? The staff most importantly-they are very attentive and go beyond to ensure that your stay is as close to perfect. I do have to say that the hostess Galilea is top notch and ensured our holiday was perfect. She went out of her way to find us periodically to check and make sure we had everything we needed. When we ate at any restaurant that she was hostess she also checked on us throughout the meal to ensure the food was top notch and our drinks were filled. This is called going above and beyond for your customers. Also, Rosa, another hostess was attentive and friendly. The bar servers around the pool were all excellent. The food was top notch in all the restaurants. Our 2 favorites were the Mexican and Italian. We were so happy that reservations were not needed for any of the restaurants and you could go to the a la cartes as many times as you liked. The rooms were fantastic. Yes, there are roosters and dogs that you could hear but that did not bother us. We were on the 9th floor and the view was fantastic. The lay-out of the room was perfect and very romantic-it was exactly what we were looking for. Only 2 negatives on this trip which were very minor: the housekeeper did not come to clean at any particular time even when we asked that it be done anytime from noon to 4pm. A few times we came back to the room at 5pm and the room was not cleaned yet. Other minor complaint-on check-in our room was not ready-we went for lunch and were told it was to be ready by a certain time and when we came back it still was not ready so they gave us a different room.
All in all, we loved the resort and the staff and will definitely be back! Hi Galilea!! Keep up the great work-you are awesome!

Laura Cherrille, Mission, BC Canada

  • Stayed March 2014, traveled as a couple
    • Value
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    • Cleanliness
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Helpful?
1 Thank Laura C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Secrets Vallarta Bay Resort & Spa

Property: Secrets Vallarta Bay Resort & Spa
Address: David Alfaro Siquerios No. 164 | Col Zona Hotelera Las Glorias, Puerto Vallarta 48333, Mexico
Phone Number:
Location: Mexico > Jalisco > Puerto Vallarta
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #16 of 125 Hotels in Puerto Vallarta
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Secrets Vallarta Bay Resort & Spa 4.5*
Number of rooms: 271
Official Description (provided by the hotel):
Romantic. Refined. Remarkable. Located on the golden sand beaches of the Pacific coast within walking distance of the famous El Malecon boardwalk, this vibrant oceanfront resort provides adults 24/7 access to amazing nightlife, non-stop entertainment and Unlimited-Luxury(R). ... more   less 
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