The view and atmosphere are incredible. We were impressed with the room and everything in it including the most comfortable bed my wife and I have ever slept in. The A/C worked great, the shower was incredible and the view was spectacular. We booked a garden view but was upgraded to ocean view (Which all of them are) but got moved to 9th floor and it was great. We did though have some problems with the toilet constantly running and then not flushing but when we spoke with them the problem was resolved quickly and reoccured a couple times but in the big picture not that big of deal. The room was inconsistantly cleaned...it was always at a different time of day and it never seemed to be put back the same, some days were better than others (again was not in there much except to sleep and shower so not that big of deal but could turn some people off).
The staff was incredible and the pools are excellent. From the bellhops, to the front desk and conceirge was great. The bar staff on the beach from the bartenders to the waiters were the best I've had at a resort. There were too many names to remember out there but everyone wearing a yellow floral shirt was awesome. The inside bar at secrets was very good as well with service and drinks. Very friendly, fun, and very effecient. The drinks were incredible and the poolside food was excellent for snacking between the nice meals. We spent alot of time in the pool area and it was relaxing and they had a ton of activities going on if you were up for it. The entertainment staff did a great job interacting with the guest and creating activities alot of people enjoyed. The ocean is a little rocky but its okay and they had kayaking available which was fun.
The restraurants were great....food and staff. It was our anniversary so we would always get an extra special dessert or champagne at each one. Our favorite was Bordeaux the French restraurant (the staff was extra charming and went over the top for our anniversary dinner).Oceana had excellent food but we only ate there at lunch. The Hibachi was good but did not get alot of food, but the show and chef was good. Capers the Italian was good and Tamarindo the Mexican was okay but our meal didnt have alot of flavor. I think the restaurants on the Secrets side were much better then the Now side. The market cafe had a good dinner as well.
- Official Description (provided by the hotel):
- Romantic. Refined. Remarkable. Located on the golden sand beaches of the Pacific coast within walking distance of the famous El Malecon boardwalk, this vibrant oceanfront resort provides adults 24/7 access to amazing nightlife, non-stop entertainment and Unlimited-Luxury(R). ... more less
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