Pampered, Feeling of Royalty, Catered to our every needs, Never lacked anything...Romantic, Tranquil, Comfort, Relaxation, Where every guest are treated as a King or Queen.... Fun, passion igniting, endless food options, burning desire to return. This is how I would describe this place and this is why we returned for our 1st year anniversary along with the offer of 2 nights free on our return. We booked as preferred guest in the secret adults only side of the sister resort "Now" that host families. Some may say that preferred is not worth the extra cash but will feel it was and would only stay preferred. Now if it doesn't fit in your budget it's not necessary because it doesn't in anyway effect the royal service and pampering you will receive on any level as guest on the Adult Secret side. 7 restaurants so if you don't like one there is sure to be 2 or 3 you will love. Peak season the service at the restaurants will be slow and seem understaffed but your on vacation just relax get a drink while you wait and don't allow the moments to be robbed. My favorite was the Japanese their shrimp tempura is to die for. But it can be slow there if busy. I counted 6 pools one swim up bar where we spent most of our time meeting great people and getting happy... The beach is adjacent to the pool (stand corrected 7 pools) if you are a beach water lover this isn't the place for you but if you love the sand, beach volley ball or just relaxing on a lazy chair on the beach you will love it. There will be local sellers of goods on the beach but they are never over aggressive. Para-sailing, Jet Skies, water sports are all right there on the resorts beach offered by independent owners. The lobby lounge area is gorgeous and one of the most romantic sit off and take in the sun set or coast line views on the resort, both sides. (The "Now" side offer similar obeisance and views from their lobby which "Secrets" guest has free access to all the entire resort as well) The service, bellhops, waiters, bartenders, guest services are everywhere and they all serve you with a smile and never expect anything in exchange but a smile in return yet not conditional for their smile. The resort Spa is first class although not inexpensive but the amenities are something out of the rich and famous. Preferred guest have free access to the spa facilities. (might be all levels of secret guest, don't quote me on that one) Tip on massages....4 doors down the left side as you exit the resort is a spa where my wife and I for $50 U.S. (total for both massages) received one of the best massages and the facilities were clean and inviting. Although not required or suggested we did tip those we felt went above & beyond for us which were a few. Unless you are a perfectionist you will love this place....Okay the Cons: July is their rainy season and their drainage system although better than last year still floods some areas at times. Could use some more current and better organize activities and their Club "Desire" play programed video music which is limited and redundant. They need a traditional DJ with the ability to mix it up without limits to programed video's. The club is a really nice set up but they need host to get the crowd going. Because of the music limited selection and lack of host it's hit or miss. They do have non tobacco Hookah there if you are into that at a very reasonable cost. They tend to be understaffed at the restaurants and 24 hour room service staff which can sometimes be an inconvenience. There was an expected rain storm one night so room service was extremely lacking yet they expected the storm and should have had more staff to accommodate expected call volume. Nevertheless they did eventually get around to us...;-). I really don't have any more cons that I can think of. If you want a good spot to sit off by the pool claim your chair early although there was plenty to go around but the best spots went quickly, namely in front of the pool near the bar or the beach side. The swim out rooms at the preferred where worth the extra cost to us we were able to enjoy the sites from there and get waiters from the pool area to serve us drinks.. Awesome!
WE WILL BE BACK NEXT YEAR!!! I know this was long but hopefully it was helpful. Oh, avoid the sales tour it doesn't make dollars and sense and it's all of 90 mins plus... And the freebee's aren't worth it unless they are offering free night to return and you want to return but be sure of the limitations of all offers.
- Official Description (provided by the hotel):
- Romantic. Refined. Remarkable. Located on the golden sand beaches of the Pacific coast within walking distance of the famous El Malecon boardwalk, this vibrant oceanfront resort provides adults 24/7 access to amazing nightlife, non-stop entertainment and Unlimited-Luxury(R). ... more less
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