From getting off the transfer bus to leaving, Secrets Vallarta Bay was wonderful!
As soon as we stepped of the bus, we were greeted by friendly staff, a cool towel and a drink. Check-in was a breeze. We were shown to a concierge, given our room key and went directly to our room, with a member of the staff following us with a luggage cart. As a reference point, we arrived at the resort around 2 pm.
The room was fantastic. They had placed an anniversary banner on our door and an anniversary surprise inside. There were rose petals scattered around the tub, which had a bubble bath ready. We had a "Welcome Pack" that included information about the resort. The air-conditioning worked great the entire time we were there, as long as the sliding glass door to the balcony was completely shut. The shower was wonderful. It was so big and had both the regular shower head and the rainfall shower, which was nice if you get burnt! We didn't have any issues with noise from outside the room only from the room above us. When the furniture is moved across the floor is it really loud, but there was only one night that was an issue, so I used my earplugs. The view was stunning (Rm 1601) from both the front and back. On the balcony, the pool and ocean views were stunning and completely unobstructed. The view of the mountains and town, were almost as good when leaving the room.
Bordeaux - The atmosphere, as in all the restaurants, was wonderful. This wasn't my favorite simply because I didn't find much that I liked. However, we talked to A LOT of people that loved it. It was the type of food that I didn't care for, rather than the food itself.
Himatsu - As a lot of other reviews have said, it is wonderful. We went there our first night, but didn't make reservations for the grill. So, we thought we may have to sit in the regular dining area, however the ladies at the front were so nice and, because of no-shows, were able to fit us in at a grill table. The beef was excellent, as was the fried rice. The whole experience was even better because we sat with a great group of people and the chef just added to the fun. We also ate there our last night at the resort and, since we had an anniversary, they gave us a special desert (they also did that for a birthday at our table).
Market Cafe - Had the most wonderful breakfast. The buffet seemed to have anything anyone could want from an omelet station, breads, fruits, specialty dishes, and on..and on. Ricardo and Ayana were absolutely wonderful. They both spent time talking to us and genuinely wanted us to enjoy ourselves. We did go there for dinner one night and it was excellent, too.
Capers - This was my least favorite. It took nearly an hour to get our food, and it wasn't very good. The servers, like in all restaurants, were so nice, but the wait for our food and the fact that is was not good made this a definite thumbs down for us.
Oceana - This place is perfect for the days you want to stay by the pool. The shrimp was huge and tasted great. We went there nearly everyday for lunch and always had great food. We didn't make it to dinner, though we were told the surf and turf was out of this world.
Barefoot Grill - They kept snacks available all day, usually hot dogs, hamburgers & pizza. That was great for a quick snack. We also ordered onion rings & fries and the pool butler brought it out to us poolside.
Room Service - We had a special anniversary breakfast brought to us the first morning we were there. It was spectacular. The butler brought into our room & set it up on the balcony. The food was wonderful and the presentation was impeccable, not to mention eating with such a great view! A few times we ordered room service and the food the delivery time was almost exactly what they told us and the food temp was pretty good. We did have to ask them to leave it in the secrets box otherwise they would knock on the door. So, just make the request! Just a note, we did order at all times...morning, noon and 2 am and got the same service every time.
There are 3 pools to choose from. The main pool, which has the swim up bar, was the most active. It could get loud at times, but there are two other options if that becomes an issue. For the most part, we stayed at that pool because we met so many great people there and even when we stayed in our chairs, it was entertaining to watch everyone.
The pool butlers did a good job most of the time. At times, they had a hard time keeping up with so many people.
We never had any trouble finding chairs by the pool and, while we there, there was only one couple that played the towel game. There were always enough towels, too.
TIPPING - We tipped everyone there, at the pool, restaurants and bartenders. At the pool, we would give $5 US when we first got there and then $2 US the rest of the time. This really didn't seem to change the service, as we saw a lot of people not tipping and they were treated the same because they gave great service all the time.
Overall, Secrets exceeded our expectations. All of the staff was so accommodating and pleasant. I would, and plan, to go back! I have so many pictures of the resort that I didn't post, so let me know if you want to see more, or if you want to ask something.
- Official Description (provided by the hotel):
- Romantic. Refined. Remarkable. Located on the golden sand beaches of the Pacific coast within walking distance of the famous El Malecon boardwalk, this vibrant oceanfront resort provides adults 24/7 access to amazing nightlife, non-stop entertainment and Unlimited-Luxury(R). ... more less
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