We are returned from a 5 night stay at the Secrets Vallarta Bay and found that the hotel didn’t meet our expectations. We are members of the unlimited vacation club and were moved from a dreams hotel in the area as an upgrade because we weren’t happy with the original hotel. I have stayed at other hotels in this chain four times and have been happy with my experiences every time. We stayed in an Oceanview Junior Suite in the preferred club
Checking in was an easy process and the room was beautiful
The food at the a la carte restaurants was also delicious. The Asian restaurant was our favorite
The resort was pretty empty so finding an empty chair was always easy
The grounds were beautiful and everything was very new.
Our air conditioner didn’t work properly. We called down to the concierge four times and had a maintenance man up to the room 3 times to look at it. He told us that it was fine, but the air conditioner wouldn’t cool the room down. We weren’t moved and finally gave up trying to get the airconditioner fixed. Had to spend every night of our trip not sleeping properly due to being warm and sweaty.
Room service is available here but I wouldn’t suggest that anyone use it. In previous stays at dreams and secrets resorts we have used room service almost every day. Our first day here we ordered lunch and the food came to the room cold (not even lukewarm) and the chicken was full of gristle. I couldn’t eat it.
We had issues with the housekeeping here. Twice during the stay the housekeeping ladies knocked and opened the door immediately afterwards without waiting for a reply and walked in on my boyfriend and I changing. Before checking out, we checked every drawer in the room to ensure that we hadn’t left anything or forgotten items. We discovered in one of the nightstands (which we had not looked in previously) that there was a fun bag full of goodies left by the people staying in the room before us. I was fairly upset after finding this.
When checking out at the preferred club desk, which unfortunately was right after I found the goody bag in our nightstand, I expressed my issues with the person helping me complete the check out process. They didn’t even apologize for all the issues that we had during our stay, and also didn’t ask us to fill our a guest satisfaction survey which I know from previous experience at staying at these resorts is a common practice.
I went to the main front desk and expressed my dissatisfaction in the whole check out process. I asked for a survey to fill out and was told that I should have been moved to another room with all the issues that we had. It was a case of too little too late.
- Official Description (provided by the hotel):
- Romantic. Refined. Remarkable. Located on the golden sand beaches of the Pacific coast within walking distance of the famous El Malecon boardwalk, this vibrant oceanfront resort provides adults 24/7 access to amazing nightlife, non-stop entertainment and Unlimited-Luxury(R). ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, BookIt.com, Expedia, Travelocity, Hotels.com, Hotwire, TravelUp, HotelsforEveryone, Cheap Tickets, getaroom.com, Cancelon, TripOnline SA and HotelQuickly so you can book your Secrets Vallarta Bay Resort & Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.