I read all the reviews before deciding on this resort. Glad I did. We were met by a bellman when our taxi arrived, offering a cool towel. We were then wisked over to the preferred club front desk. A quick overview of what is included with our stay, sign and. Taken to our room. Beautiful, can't describe it. 4th floor, with a jacuzzi on the balcony! Loved the decorations and whole ambiance of the room. Walked downstairs to go out by pool, and saw the swim up suites. I looked into these before I got our junior suite, very deceiving on your listing as "garden view". Yes, there is a garden, but you still have an awesome oceanview. I found the app to put on your iphone. It made it so easy to just email concierge to ask about an upgrade to those rooms. You can also make calls as if you are in your room. (wonderful app!) they called us within a few hours. I must have misunderstood the girl as to how much the upgrade was, and decided against it. They did call that night again and left a message,askingif we were going to upgrade. They named a better price. I went down the next morning. And Raul helped me out. Totally painless, and we got a Master Swimout Suite. Soo glad we did the upgrade. Loved the suite, definitely recommend the swimout. The food was pretty good at the restaurants. Himitsu was superb. Tamarind was great, Capers pretty good. The Market Cafe for breakfast, one if my favorites. Herbierto(?) our waiter was wonderful. He suggested his favorites, and my husband and I went out of our comfort zones and ordered his selection...so glad we did! Food was phenomenal. He was a joy to converse with each day we went there. Omar, our waiter by the pool was such a sweetie, couldn't do enough for us. Missed him on his 2 days off. Our favorite employee overall was Hugo the bellman. He was very helpful, quite fun, and engaging. Most all employees called us by our names, remembered what we liked and didn't like. The only things we would change would be more ice in the drinks, Warmer food out by the pool. More hooks in the master suite, like the junior suite had(nowhere to hang towels, or bathrobes, except walkin closet) Not pressing people to attand the ultimate luxury vacation. Did not like the explanation on what you would receive if you attended the 90 min. Presentation. They mislead you on that. Overall, wonderful resort. Will definitely come back. Thank you for making our time there memorable and relaxing. We felt pampered from the moment we set foot in your establishment! I'm giving it a 5 stars, and I'm a hard sell!
- Official Description (provided by the hotel):
- Romantic. Refined. Remarkable. Located on the golden sand beaches of the Pacific coast within walking distance of the famous El Malecon boardwalk, this vibrant oceanfront resort provides adults 24/7 access to amazing nightlife, non-stop entertainment and Unlimited-Luxury(R). ... more less
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