That is how I describe our 8 day stay at Secrets Puerto Vallarta Resort & Spa...
We arrived on Tuesday July 2nd got married there Thursday July 5th and sadly left on Wednesday July 11, 2012... We were upgraded to the master suite which comes with preferred service which normally cost about $100 more a night.. Well worth it if you want premium service that caters to your every need... Not much more on enmities but personalized service and accommodating they are... Raul, Raul, Raul was exceptional from point of contact... He saw to our every need with a sincere smile and willingness to go above and beyond to care for our needs. My sister and boyfriend who were delayed a day reaching the resort on account of American Airlines deliberate overbooking & negligence would have missed our originally scheduled 11 am wedding had not Raul and our phenomenal coordinated Edith not been diligent & accommodating enough to delay our ceremony until my sister arrived which she did dressed from the airport and arrive as the bride was just about to appear... Raul also arranged for the adjustment with their room and additional day so they had no worries when they arrived and remember they weren't preferred service guest but as a courtesy to us he took care of all their arrangements. Then there was Brenda who catered at PVS's (preferred area lounge) along with a gentleman's name I'm forgetting who both were extremely accommodating.. Out room service there was flawless our huge suite cleaned and restocked once or twice a day. Cynthia, Cynthia, Cynthia was a sweetheart and made us feel special and sincerely cared for. She was head waiter at Oceania (where we had our wedding brunch) as well as Carnival restraint and oversaw our wedding brunch and whenever she saw us went out of her way to see we were cared for... Thank you so much Cynthia we love you.. ;-). Martin was our waiter at our wedding brunch and was both fun and full of energy not missing a beat with our entire group of 6... Their Japanese restaurant was very strict on arriving on time for their live Japanese grill but for regular service with proper attire you can just walk in which we did at least 3 nights we were there... The Tempura was awesome which is not serve with the special reserved dinner. Viviana the manage & Antonio the waiter/ chef and every thing guy were very professional & courteous... They are terribly short on staff there creating some wait at times which management needs to correct so that there is no negative reflection on those who work hard and deserve recognition like Antonio. Cesar, Jesus the bellhops, Alejandro the secrets lobby bar tender and Isabel the waitress who was everywhere and did it all were all exceptional... What made our experience there one that we will never forget was the treatment by those mentioned and some whose names we forgot.. Like the room service people who handle our calls for breakfast to our room almost every morning and those who delivered our food... The beautiful woman who replenished our bar and refrigerator every day and the nice women who cleaned. (all of which we tipped out of pure desire to do so not necessity) The place was gorgeous & luxurious especially the secrets side were we stayed but it was the kind and accommodating service from the staff that made me want return and able to overlook some of the resorts imperfections as a brand new resort (July is rain season but it only rained at night but one night it was torrential rain which caused some flooding and leaks but did not hamper our stay at all) that is understaffed and has a few flaws they must correct to truly be 5 star first class... But in my opinion they are close and will get there only if they address some of the reasonable complaints from previous guest! We will be back!!! They made us feel special..
- Official Description (provided by the hotel):
- Romantic. Refined. Remarkable. Located on the golden sand beaches of the Pacific coast within walking distance of the famous El Malecon boardwalk, this vibrant oceanfront resort provides adults 24/7 access to amazing nightlife, non-stop entertainment and Unlimited-Luxury(R). ... more less
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