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“"Third time still a charm"” 5 of 5 bubbles
Review of Sunset Plaza Beach Resort & Spa

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Sunset Plaza Beach Resort & Spa
Ranked #6 of 127 Hotels in Puerto Vallarta
Certificate of Excellence
Happy Valley, Oregon
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“"Third time still a charm"”
5 of 5 bubbles Reviewed December 18, 2013

This was our third stay here. We have nothing but good things to say about this property.
We stayed in a one bedroom suite and it was spacious and very clean with nightly turn down service. The balcony is large and a wonderful setting to have morning coffee or for watching the sunset.
The restaurant, pool and bar staff are amazing. We did the all inclusive all three times and have found the food to be fresh and very well prepared. I tend to order food prepared a bit plainer and I am very picky. The chefs were very good about delivering things the way I ordered them.
I am going to mention a few of the staff, but everyone who interacted with us were so warm and friendly I know I will be leaving people out.
Pablo, Marcella, Alejandro, Enzo, Caesar, Horario, Humberto,Randy and many more made our trip one to remember.
This is the first time there were as many families vacationing at this time of the year. Our preference would be for less children and that is why we vacation the first few weeks in December.
This is not the fault of the resort.
We departed the same day 100 people arrived for a wedding. Good timing on our part.
We had another great vacation before the Christmas craziness at home.
Many thanks everyone.

  • Stayed December 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Wineducks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality_1Manager, Manager at Sunset Plaza Beach Resort & Spa, responded to this review, December 19, 2013
Dear Guest,
We are happy you have chosen to return our hotel. Please let us express our gratitude for sharing such nice comments regarding your latest stay with us. We are very happy to hear that you really enjoy your vacation and we hope to have you back soon. I will extend your congratulations to Pablo, Marcella, Alejandro, Enzo, Caesar, Horacio, Humberto and Randy for their great job.
Thank you for contribution to the forum and we hope to have the opportunity to host you again on your next trip to Puerto Vallarta to provide you with another best Sunset experience.
Happy Holidays!
Leaslie Gómez
lgomez @hotelesgdlplaza.com.mx
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,927 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (661)
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English first
QUE, CANADA
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed December 18, 2013

We stayed at the Sunset Plaza "a la carte" hotel from Dec 5-12. I have to say the food and drink was very good...and we're fussy people. Not many resorts have comparable food and international drinks. The weather was great in the 80's, no humidity, no rain. The ocean and pools were warm, and it's nice to have an adult pool and hot tubs with food and drink service. Everyone was friendly, staff and visitors alike. The word "NO" was not in the resort staff's vocabulary. They did their very best to always please the guests. We were in Puerto Vallarta 18 years ago. It was safe then and it's safe now. e saw nothing that would make you nervous or scared. And transportation is no problem. One cab company alone has over 1200 cabs and there is a bus system that is good and much cheaper than cabs. Just tell the bus driver where you want off, and they will stop for you. A must do is the WHALE WATCHING...it's fantastic. We saw 38 whales and at one point they put down sonar so you can hear the whales and porpoises chatter under water.

  • Stayed December 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
3 Thank KENNETH B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality_1Manager, Manager at Sunset Plaza Beach Resort & Spa, responded to this review, December 19, 2013
Dear Mr. Kennet,
Thank you for taking the time to provide us your lovely experience. We are very happy to know we were part of your vacations; it truly was a pleasure to assist you, and you felt pampered and well taken care please know that Sunset Plaza "will always be your home " We are very proud we were able to surprise you with our food, international drinks and facilities. We strongly believe in the personalized service. Thank you for your appreciation.
We love your phrase “The word "NO" was not in the resort staff's vocabulary. Thank you.
We hope to see you soon and pamper you on your next stay.
Best Regards,
Leaslie Gómez
lgomez @hotelesgdlplaza.com.mx
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Burlington, Canada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed December 17, 2013

We travelled with our two children (ages 2.5 and 10 months), and this resort was perfect for us. The 1-bedroom suite is huge; we used the smaller bathroom off the kitchen as the "bedroom" for our baby in her crib. Our 2.5 year old thought having his own pull-out sofa bed & TV was super cool. The in-suite kitchenette enabled us to keep toddler food / baby bottles on hand for any time of day or night. The gigantic balcony allowed us to enjoy sun and ocean views even while the kids were napping. Free room service (you just pay 10% of the food value as a convenience charge) let us enjoy dinner on the balcony once the kiddies were down for the night (beautiful sunsets, too!).

The food here is amazing; descriptions on the english menu sometimes seemed a little lacking but we pushed our doubts aside and were always pleasantly surprised with the presentation, flavour and overall quality. (Seriously the best french toast I've ever had!) The restaurant staff really went out of their way to make us feel welcome. Special thanks to Patsy (hostess) and Jose (wait staff), who loved on our kids and took special care of us while visiting. Our butler Juan also did an amazing job of getting us anything we needed, including running to the pharmacy to pick up some Pedialyte for our babe who was suffering from a bit of a tummy bug.

The pool was perfectly suited for all ages; lots of room and some shallow areas ideal for little ones to play in. This was definitely the quietest resort we've stayed at, which we appreciated. Beach was not ideal for swimming with small kids, but still accessible for adults who want that ocean experience. Overall we were quite impressed with this property and feel it was awesome value for money. Only downfall for us was the 5-hour flight from Toronto (a little gruelling with babies in tow), but we would like to return in a few years once they're older.

Thank you Sunset Plaza - what a great first travel experience to Mexico! Keep up the great work!

Room Tip: Pay the extra to get a one-bedroom suite - it's huge!!
See more room tips
  • Stayed December 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank CHANDRA J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality_1Manager, Manager at Sunset Plaza Beach Resort & Spa, responded to this review, December 18, 2013
Dear Mrs. Chandra,
Please let us express our gratitude for sharing such nice comments regarding your stay with us. We are very happy to hear that you really enjoy your vacation with your family.
For us it is really motivating to know that our service makes the difference in our guests’ vacation and that we are able to help you relax and simply enjoy your free time with us.
We are very proud we were able to surprise you with our a la carte all inclusive. We strongly believe in the personalized service and the benefits of having menu choices with tasty dishes. Thank you for your appreciation.
We offer activities for kids and exclusive areas for adults too, so all the family have fun at Sunset Plaza Hotel. I will extend your congratulations to our staff, I am sure they will be satisfied to know your kind consideration for a job well done.
Thank you for your french toast recommendation!
We will be waiting for you to come back really soon, in the meantime, feel free to contact us at anytime.
Best Regards,
Leaslie Gómez
lgomez @hotelesgdlplaza.com.mx
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
1 review
3 of 5 bubbles Reviewed December 15, 2013

We recently went to a wedding at this hotel. While the hotel is very beautiful we weren't very impressed with the quality of the service we received.

The staff was not very friendly and often it felt like it was a chore to provide service to our group.

The beach was not very nice. The food is very good.

  • Stayed November 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank Alex V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality_1Manager, Manager at Sunset Plaza Beach Resort & Spa, responded to this review, December 19, 2013
Dear Guest,
With great concern I learnt about your opinion after your experience in our resort. We deeply regret your dissatisfaction. We are very sorry to read that you experienced inconvenience because we did not meet your expectations. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve.
Thank you for staying with us, and we hope to have an opportunity to serve you again, in the meantime, please do not hesitate to contact me again if further assistance if required or if you have additional feedback that wish to share, I will be more than happy to assist you.
Sincerely,
Leaslie Gómez
lgomez @hotelesgdlplaza.com.mx
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
3 of 5 bubbles Reviewed December 15, 2013

The Sunset Plaza is a well run hotel. The staff are friendly and professional. There was some construction happening during our stay but the noisy work was done during the day which was OK for us as we did not hang around the hotel during the day.
Our only disappointment was the food. A major reason for choosing an all inclusive is the food and the selection here was poor. I can't comment on lunch as we were away during the day but both breakfast and suppers were a la cart making the choice very limited and severely lacking in fresh fruit and veggies. I'm sure that this helps keep their costs down but they should at least have a simple salad bar. Other than low marks for food the rest of the resort and service scored very well.

  • Stayed December 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality_1Manager, Manager at Sunset Plaza Beach Resort & Spa, responded to this review, December 17, 2013
Dear Guest,
Please let me express my gratitude to you for sharing such comments regarding your latest stay with us, I am very happy to hear that you enjoy your vacation. I will extend your congratulations to our staff for their great job.
I have brought to the attention of our Food & Beverage Manager your comments regarding the food and variety. However we are going to monitor it in order to avoid these feelings, thank you for bringing this to our attention.
We are looking forward to seeing you here again and in the meantime please feel free to contact me if you need additional feedback or assistance, you can contact me at lgomez @hotmail.com
Leaslie Gómez
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco
Level Contributor
116 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
3 of 5 bubbles Reviewed December 15, 2013

You know, a nice place only a few years old, but when you build a resort I guess you have a choice to either go with the crowd that looks for a quiet place to stay or for one that likes noise and festivities during their stay.

Last year we were here it was too new and the place was quiet, which is what we liked, this year not only the neighbors organize wild and loud parties, they joined in themselves and parties can rent the space next to the building (where every bedroom can enjoy the noise) to have extremely loud music and dancing well into the night. What a disappointment, Calling the front desk only gave us an explanation that this was booked 4 months ago, and bringing up the fact that the party downstairs may cause problems for the entire hotel, did not mean much.

As the resort is about to expand, the resort has to make a choice. Provide a great welcoming ambiance to those who stay here, luxury and great amenities, or go with the noise seakers.

  • Stayed December 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Paraplu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality_1Manager, Manager at Sunset Plaza Beach Resort & Spa, responded to this review, December 17, 2013
Dear Guest, Greetings from Sunny Puerto Vallarta!
Please allow me to start by thanking you for taking the time to share with us your impressions regarding your stay, we are happy to know that you chose us again to enjoy your vacations with us.
With great concern I learnt about your opinion after your experience in our resort. We deeply regret your dissatisfaction for the inconvenient during your stay.
We hope you will permit us the chance to host you once again on your next visit to Vallarta and recuperate your trust in the Sunset Plaza experience.

Sincerely,
Leaslie Gómez
lgomez @hotelesgdlplaza.com.mx
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
CA, USA
Level Contributor
3 reviews
3 hotel reviews
5 of 5 bubbles Reviewed December 14, 2013

This is our second trip to Sunset Plaza...and it was just as great this time as it was our first. I brought my daughter and granddaughter this time, they both enjoyed the Plaza as much as my brother and I did. The Kids Center was very nice, my granddaughter had a lot fun making craft items for all of us. She also spent as much time in the pools as she could. I did get bite by something on the eye while in Puerto Vallarta and was in need of a doctor. The staff was quick to take care of my needs and a doctor came to our suite very quickly. Three prescriptions and a bit of time and I was on the mend.

We very much look forward to our next visit!

  • Stayed November 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank MELODY H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality_1Manager, Manager at Sunset Plaza Beach Resort & Spa, responded to this review, December 16, 2013
Dear Mrs. Melody H.,
We are very proud to have you back at your home away from home!! Thank you for posting your nice review. We are so glad that you enjoyed all the benefits that Sunset Plaza Hotel guests have.
We are glad to hear that you are much better. It’s always a proud to learn that our reation and attention in a medical situation was effective.
Please receive our appreciation for sharing your feelings with us, and look forward to your next visit.
Best Regards,
Leaslie Gomez
lgomez @hotelesgdlplaza.com.mx
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sunset Plaza Beach Resort & Spa

Property: Sunset Plaza Beach Resort & Spa
Address: Diego Rivera 121, Puerto Vallarta 48330, Mexico
Location: Mexico > Jalisco > Puerto Vallarta
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Puerto Vallarta
#3 Top resorts Hotel in Puerto Vallarta
#3 Romantic Hotel in Puerto Vallarta
#3 Spa Hotel in Puerto Vallarta
#4 Luxury Hotel in Puerto Vallarta
#5 On the Beach Hotel in Puerto Vallarta
#12 Business Hotel in Puerto Vallarta
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sunset Plaza Beach Resort & Spa 4*
Number of rooms: 80
Official Description (provided by the hotel):
Find the master key to Paradise at Sunset Plaza Beach Resort All Inclusive & Spa. Our suites and rooms are designed with technology and comfort inspirited décor. Each one of these units features an amazing ocean view. Seduce your senses with our exclusive all inclusive plan, Haute cuisine, Premium Drinks, 24-Hour Butler and the most beautiful Puerto Vallarta Sunsets, all in one place. ... more   less 
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Also Known As:
Sunset Plaza Beach Resort And Spa
Sunset Plaza Beach Hotel Puerto Vallarta

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