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“great hotel terrible service”

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Sunset Plaza Beach Resort & Spa
Ranked #6 of 123 Hotels in Puerto Vallarta
Certificate of Excellence
Reviewed December 6, 2013

we were there for a wedding and even that the bride block the majority of the hotel all the guest we receive the worse service ever, in the check inn the change me 2 times my room and it took more than 1 hour until they assing my room, the waiters and bartenders are always angry, and slow. Overall I dindt have a good time, there is better hotels in Vallarta with better service for the price sunset is charging. I will never recommend this hotel to do your wedding there!

  • Stayed: November 2013, traveled with friends
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Review collected in partnership with this hotel
Thank GUADALUPE V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality_1Manager, Manager at Sunset Plaza Beach Resort & Spa, responded to this reviewResponded February 10, 2014

Dear Mss. Guadalupe,
With great concern I learnt about your opinion after your experience in our resort. We deeply regret your dissatisfaction; we appreciate your insight about the service an appropriate action will be taken to correct our current customer service approache practices.
We deeply regret we did't know your feelings while you were in our resort, we would have appreciated to have had the opportunity to recuperate your satisfaction by providing you better experience, I am sure we would have changed your feelings.
We hope you will permit us the chance to host you once again on your next visit to Vallarta and recuperate your trust in the Sunset Plaza experience.
Sincerely,
Leaslie Gómez / lgomez @hotelesgdlplaza.com.mx

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1,979 - 1,985 of 3,326 reviews

Reviewed December 5, 2013

Beautiful hotel, friendly staff, delicious meals and releasing turtles made it an unfortgettable family vacation! It's close to the Marina for taking tours and close to the markets for shopping. Loved it, would have liked to stay longer.

  • Stayed: November 2013, traveled with family
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Review collected in partnership with this hotel
Thank EVELYN M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality_1Manager, Manager at Sunset Plaza Beach Resort & Spa, responded to this reviewResponded December 18, 2013

Dear Ms. Evelyn,
Please let me express our gratitude for sharing such nice comments regarding your latest stay with us. We are very happy to hear that you really enjoy your time with us.
It is always great to know our guests are interested in our turtle release program. Sea Turtles and baby sea turtle releases are a major ecological conservation in Puerto Vallarta as thousands of Olive Ridley Turtles who were born on the region’s beaches return every year to lay their eggs to perpetuate their cycle of life.
The challenge for the hatchlings is their journey from sandy beach to the sea, avoiding predators including birds and iguanas.
Turtle farms dedicated to the harvesting, hatching and releasing of baby sea turtles are a fascinating activity that delights our guest with an interactive educational and emotional experience, we are very proud to be part of it.
We are look forward to hosting you soon.
Best Regards,
Leaslie Gómez
lgomez @hotelesgdlplaza.com.mx

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Reviewed December 2, 2013

Efficient check in. Offered a drink, facecloth and sat in a comfortable chair while we checked in. Clean and comfortable bed. All rooms have an ocean view with nice deck furniture. Food is delicious and no buffets. Loved the pools and we really liked the day beds at the adult pool. We got to release the turtles and it was such a special experience! We also liked the kayaking, cooking lessons and fruity drink lessons. The staff went out of their way to make the stay relaxing and enjoyable. Loved the massage on the beds overlooking the ocean. We will go back to this resort!

  • Stayed: November 2013, traveled with friends
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3  Thank Pauline T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality_1Manager, Manager at Sunset Plaza Beach Resort & Spa, responded to this reviewResponded December 18, 2013

Dear Ms. Pauline,
Thank you for taking the time to share your comments with us. We are glad to hear about the pleasant stay you had. It is very important for us to know that our guests enjoyed the time they spent with us.
Our daily activities include the cooking lessons and fruity drink lessons among other things. For your comments we know we are in the right path.
It is always great to know our guests are interested in our turtle release program. Sea Turtles and baby sea turtle releases are a major ecological conservation in Puerto Vallarta as thousands of Olive Ridley Turtles who were born on the region’s beaches return every year to lay their eggs to perpetuate their cycle of life.
The challenge for the hatchlings is their journey from sandy beach to the sea, avoiding predators including birds and iguanas.
Turtle farms dedicated to the harvesting, hatching and releasing of baby sea turtles are a fascinating activity that delights our guest with an interactive educational and emotional experience, we are very proud to be part of it.
We hope to see you in a near future.
Best Regards,
Leaslie Gómez
lgomez @hotelesgdlplaza.com.mx

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 2, 2013

This is a beautiful hotel - the rooms are amazing - I stayed in a one bedroom with a view of the ocean that was stunning (all rooms are ocean view). I loved the staff who are all very helpful and always so friendly. I am looking forward to staying here again in the future :)

  • Stayed: November 2013, traveled solo
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Review collected in partnership with this hotel
1  Thank EILEEN M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality_1Manager, Manager at Sunset Plaza Beach Resort & Spa, responded to this reviewResponded December 18, 2013

Dear Ms. Eileen,
Thank you for sharing such nice comments regarding your visit. Sunset Plaza hotel is oriented to for a family vacation, a romantic retreat, a business event, or an unforgettable wedding or honeymoon, whether you plan to visit Puerto Vallarta.
The newly constructed Sunset Plaza Resort & Spa is an impressive sight of contemporary architecture, curving gently around a lushly landscaped beachfront sundeck, where two infinity pools sparkle and guests bask in the sun in comfortable lounge chairs or enjoy a soak in one of three open-air Jacuzzis.
Each of the Sunset Plaza’s spacious guest rooms and suites features a private terrace with a breathtaking 180° view of the ocean and the spectacular Puerto Vallarta´s sunset. The rooms are warmly decorated in hues of orange, gold and sparkle, equipped with fine granite countertops, marble bathroom surfaces, and elegant contemporary wood furniture.
Amenities at Sunset Plaza include a large fitness room and spa; an activity packed Kids Club, two full-service restaurants – one international cuisine and one Italian – a deli, a lobby lounge, and the Poolside Aqua Bar.
Please know that Sunset Plaza takes highly consideration of all our guest comments, always working on pampering and making our guests feel at home.
We will be looking forward to seeing you soon.
Best Regards,
Leaslie Gómez
lgomez@hotelesgdlplaza.com.mx

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
1
Reviewed December 1, 2013

Beautiful resort with an awesome view..great staff and service!!!
Beautiful clean pools and three jacuzzi ...
Great Spa service and you can have your service at poolside or Oceanside on the cabana..
Great cafe with delicious sandwiches, outdoor bar and restaurant by poolside is very relaxing and great food.

  • Stayed: November 2013, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality_1Manager, Manager at Sunset Plaza Beach Resort & Spa, responded to this reviewResponded December 18, 2013

Dear Guest,
Thank you for taking the time to share your comments with us. We are glad to hear about the pleasant stay you had. It is very important for us to know that our guests enjoyed the time they spent with us.
For us it is really motivating to know that our service makes the difference in our guests’ vacation and that we are able to help you relax and simply enjoy your free time with us.
We offer activities for kids and adults, exclusive areas for adults, restaurants, Jacuzzi area, Spa, Deli and more, so all our guest have fun at Sunset Plaza Hotel.
We look forward to having the opportunity to have you staying with us, in the meantime, feel free to contact us at anytime.
Sincerely,
Leaslie Gómez
lgomez @hotelesgdlplaza.com.mx

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 30, 2013 via mobile

The people here are awesome. Helpful and friendly and very courteous. The meals in the two restaurants are a la carte cooked when you order !!! No buffet style here. The flavors and texture of the foods are awesome. No need to eat elsewhere as the menus change every three days. Nice choice of meals from breakfast to supper and their delli is the same. You can order food and take it to your room. Room service is " food and drinks " 10% charge. Nice !!! The beach is a bit small but can walk along every beach front. Down town is easily available by blue bus for 7 pesos and the boardwalk is very nice. Lots of little shops etc to shop and bars/food places along the way. The manager Javier is a gentleman and has helped us with everything we have asked about. We are here for 10 days and would not hesitate to return in a heartbeat!!! It is a boutique hotel with about 100 rooms. No waiting for food or drinks or service !!! Not a big crowd even when full and no lack of service!!!
Would recommend this to anyone who wants 4 diamond service and at a quaint resort. !!! We will return. !!!

Stayed: December 2013
4  Thank Rick W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality_1Manager, Manager at Sunset Plaza Beach Resort & Spa, responded to this reviewResponded December 18, 2013

Dear Mr. Rick,
Thank you for your recent stay and posting your nice review. We are so glad that you enjoyed all the benefits that Sunset Plaza Hotel guests have.
I will extend your congratulations to Mr. Javier Vergara our Resort Manager, I am sure he will be satisfied to know your kind consideration for a job well done.
We appreciate very much your high opinion of our premises and the service you always receive from our staff. We are glad to know that you enjoyed the food and our all-inclusive; our executive chef and their great team are always happy to please any request.
We are very happy to hear that we were up to your expectations.
We hope to see you soon.
Sincerely
Leaslie Gómez
lgomez@hotelesgdlplaza.com.mx

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Reviewed November 29, 2013

This was such a fun and relaxing vacation and big thanks to the people at Sunset Plaza for making our first trip to Puerto Vallarta one to remember. The rooms were clean, the balcony view was stunning, the food was incredible and we always felt safe.

Special mention to Randy mixing bomb drinks in the bar each night, Salvador delivering superior dinner service, Enzo's smiling face each morning for breakfast and last but not least Javier, Ivan & Miguel holding down the front desk answering my thousands questions and handing out all the local savvy advice. A bit of an obstacle for us was that we had to take a taxi to most of our activities, but it was only 60 or 80 pesos to get to or from Old Town and the boardwalk area.

You can purchase a time share option at this resort and there is a bit of a push to speak to a sales person, but a polite decline from us and we were on our way. If you are in the market for a time share this one has a lot to offer.

I highly recommend the all inclusive option- SO worth it. Also, for 100 pesos hit the guy up that has the ocean kayaks on the beach- great way to see a small slice of the coast line.

Room Tip: They are all ocean view rooms. We were on the 9th floor- great views and privacy
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  • Stayed: November 2013, traveled with friends
    • Value
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5  Thank MrsPhoenix
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality_1Manager, Manager at Sunset Plaza Beach Resort & Spa, responded to this reviewResponded December 18, 2013

Dear Guest,
Thank you very much for sharing your comments after your experience in our beautiful resort.
We appreciate your recognition for our resort characteristics, room comfort, and for highlighting the strengths of our facilities to fully comply with our guest expectations. Our staff will be satisfied to know your kind consideration for a job well done.
Puerto Vallarta has many options to offer about food, fun and nature areas, so we will be very happy if you visited us once again.
Have a great day!
Leaslie Gómez
lgomez @hotelesgdlplaza.com.mx

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sunset Plaza Beach Resort & Spa

Address: Diego Rivera 121 | Zona Hotelera Las Glorias, Puerto Vallarta 48330, Mexico
Location: Mexico > Jalisco > Puerto Vallarta
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Puerto Vallarta
#3 Top resorts Hotel in Puerto Vallarta
#3 Romantic Hotel in Puerto Vallarta
#3 Spa Hotel in Puerto Vallarta
#4 On the Beach Hotel in Puerto Vallarta
#5 Luxury Hotel in Puerto Vallarta
#12 Business Hotel in Puerto Vallarta
Price Range: $219 - $614 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sunset Plaza Beach Resort & Spa 4*
Number of rooms: 80
Official Description (provided by the hotel):
Find the master key to Paradise at Sunset Plaza Beach Resort All Inclusive & Spa. Our suites and rooms are designed with technology and comfort inspirited décor. Each one of these units features an amazing ocean view. Seduce your senses with our exclusive all inclusive plan, Haute cuisine, Premium Drinks, 24-Hour Butler and the most beautiful Puerto Vallarta Sunsets, all in one place. ... more   less 
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Also Known As:
Sunset Plaza Beach Resort And Spa
Sunset Plaza Beach Hotel Puerto Vallarta

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