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“Excellent Stay”

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Sunset Plaza Beach Resort & Spa
Ranked #5 of 123 Hotels in Puerto Vallarta
Certificate of Excellence
North Ridgeville
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Excellent Stay”
Reviewed November 14, 2013

Spent a week here with family before our daughters wedding at another resort. Staff were nice and helpful. Beautiful view from our balcony of Banderas Bay, great sunsets - see where they get their name. Wonderful food. Easy access to airport and downtown Puerto Vallarta. Some really great trip options if you are looking for something to do rather than just lounging at the pools. Great hot tubs. Brought home some recipes for a few yummy drinks they introduced us to.

Kaye P
OH (USA)

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank Keith P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality_1Manager, Manager at Sunset Plaza Beach Resort & Spa, responded to this review, December 20, 2013
Dear Guest,
On behalf of all the staff of Sunset Plaza, we would like to thank you for sharing your holidays with us, we feel honored.
I will extend your congratulations to our staff, I am sure they will be satisfied to know your kind consideration for a job well done.
For us it is really motivating to know that our service makes the difference in our guests’ vacation and that we are able to help you relax and simply enjoy your free time with us.
We look forward to having the opportunity to have you staying with us, in the meantime, feel free to contact us at anytime.
Sincerely,
Leaslie Gómez
lgomez@hotelesgdlplaza.com.mx
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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English first
CA, USA
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed November 14, 2013

We just stayed there for 4 nights and was great (:
The staffs are friendly and helpful, room was clean and gorgeous, you can bring your own foods and drinks from out (if you want to save a little $ and cook at the rooms kitchen) then nobody is chasing you asking if you bought the drinks there or not ( canned beers) in other words you can just mind your own business, nobody disturbs you, I would say is a freedom nice hotel (:
When we left the hotel I forgot my jacket, next day still was there, thanks to Roberto (:
Awesome place to relax and enjoy PV
Definitely we will back.

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank in8mas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality_1Manager, Manager at Sunset Plaza Beach Resort & Spa, responded to this review, December 20, 2013
Dear Guest,

Thank you so much for all your beautiful comments.
The newly constructed Sunset Plaza Resort & Spa is an impressive sight of contemporary architecture, curving gently around a lushly landscaped beachfront sundeck, where two infinity pools sparkle and guests bask in the sun in comfortable lounge chairs or enjoy a soak in one of three open-air Jacuzzis.
Each of the Sunset Plaza’s spacious guest rooms and suites features a private terrace with a breathtaking 180° view of the ocean and the spectacular Puerto Vallarta´s sunset. The rooms are warmly decorated in hues of orange, gold and sparkle, equipped with fine granite countertops, marble bathroom surfaces, and elegant contemporary wood furniture.
Amenities at Sunset Plaza include a large fitness room and spa; an activity packed Kids Club, two full-service restaurants – one international cuisine and one Italian – a deli, a lobby lounge, and the Poolside Aqua Bar.
Please know that Sunset Plaza takes highly consideration of all our guest comments, always working on pampering and making our guests feel at home.
We will be looking forward to seeing you soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
CA, USA
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed November 14, 2013

The hotel is small, quaint and clean. All oceian view rooms. The food was amazing. The service was friendly but they made many mistakes in the restaurants. The front desk staff were amazing. It was just my husband and I so we were fine, but a family would be bored quickly unless they were doing lots of excursions. The beach wasn't great and the kids area was nice but there is no club to sign in and no planned activities. I would have loved entertainment nightly. The adult pool was beautiful and quiet. Overall would go again, but not with my kiddos.

  • Stayed November 2013, traveled as a couple
    • Location
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank MARNEY R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality_1Manager, Manager at Sunset Plaza Beach Resort & Spa, responded to this review, December 20, 2013
Dear Guest,
Warm Greeting from Plaza Pelicanos Grand Hotel!!
We are very happy to hear that you really enjoy your visit with us. We would like to thank you for sharing with us your opinion that definitely helps us to make sure that all our services and facilities fill up our client’s standards. Your opinion is very valuable to all of our staff.
We would like to take the opportunity to apologize for the inconveniences experienced during your stay with us. We are taking care of your recommendations and taking the necessary steps in order to avoid these situations in the future.
We look forward to having the opportunity to have you staying with us, in the meantime, feel free to contact us at anytime. If you have additional feedback that wish to share, I will be more than happy to assist you.
Best Regards,
Leaslie Gómez
lgomez@hotelesgdlplaza.com.mx
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wyoming
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed November 13, 2013

This resort is the place to stay if you want awesome food, awesome people, awesome spa services and an unbelievable experience. We spent the last five days there being pampered beyond belief. Sitting on the beach, watching the waves roll in and Alejandro bringing us drinks all night, perfection. He was amazing!! Before we even knew we wanted another he was there with one or a new suggestion. Victor in the restaurant was great with his suggestions and the food was out of this world. Ivan was our butler along with Juan, couldn't have asked for better guys to make our stay better. Had an 80 minute massage on the beach!! Fantastic, I wish so badly I could remember the name of the masseuse, but she gave us perfect 5 minute massages when we checked in also. An upgrade to the penthouse on the 16th floor made our trip perfect. I am definitely looking forward to going back next year and this is where we will be staying!!

Room Tip: if you are offered the upgrade DO IT!
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  • Stayed November 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Tammi131983
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality_1Manager, Manager at Sunset Plaza Beach Resort & Spa, responded to this review, December 20, 2013
Dear Ms. Tammi,
Thank you for taking the time to provide us your lovely experience. We are very happy to know we were part of your vacations; it truly was a pleasure to assist you, and you felt pampered and well taken care please know that Sunset Plaza "will always be your home " We are very proud we were able to surprise you with our food, and facilities. We strongly believe in the personalized service. Thank you for your appreciation.
We hope to see you soon and pamper you on your next stay.
Best Regards,
Leaslie Gómez
lgomez @hotelesgdlplaza.com.mx
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
SD, USA
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed November 13, 2013

This was a very good resort. The service was excellent. The adult only pool was a great asset. Rooms were very spacious. You felt like you were really taken care of. Food was good. Had a bit of a problem with menu items not available. We would come back again.

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank MICHAEL M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality_1Manager, Manager at Sunset Plaza Beach Resort & Spa, responded to this review, December 20, 2013
Dear Mr. Michael,
Thank you for expressing your opinion about our resort, it’s always great to hear that our guests enjoy themselves during their travels.
We celebrate you have a very positive impression on your experience during your vacation in our resort, especially for the singular service you received from our staff. We appreciate your giving us the opportunity to learn more about the service that our hotel has provided so that we can look to improve our process for the future.
Thank you for your review, and we look forward to welcoming you back in the future!
Sincerely,
Leaslie Gómez
lgomez @hotelesgdlplaza.com.mx
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Abbotsford
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed November 13, 2013

The highlight was the rec guy named luis. Made us welcome and had yoga sessions on the lawn every morning! He even gave a spanish lesson. I should not fail to mention h, his name is hard for gringos to remember, so he asks to be called h. What a gentleman, was always there to answer our questions. The housekeeping staff works so hard, everything sparkles!

  • Stayed October 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank hippie p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality_1Manager, Manager at Sunset Plaza Beach Resort & Spa, responded to this review, December 20, 2013
Dear Guest,
Thank you for sharing your gratifying experience in our resort and lovely Puerto Vallarta.
We appreciate your recognition for our resort characteristics, room comfort, and for highlighting the strengths of our facilities to fully comply with our guest expectations.
Thank you for your review, and we look forward to welcoming you back in the future!
Sincerely,
Leaslie Gómez
lgomez @hotelesgdlplaza.com.mx
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed November 12, 2013

Best thing after the great food were the canopy beds around the adult pool. The water temperature of the adult pool was perfect. The service was very good and we enjoyed the a la carte breakfasts, lunches and dinners. The grounds were immaculately maintained. Beach towels were plentiful,

They released newly hatched turtles during our stay which was interesting.

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank Murray R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality_1Manager, Manager at Sunset Plaza Beach Resort & Spa, responded to this review, December 20, 2013
Dear Mr. Murray,
Thank you for posting your nice comments regarding your stay with us. We are very happy to hear that you really enjoy your vacation.
We are very proud we were able to surprise you with our a la carte all inclusive. We strongly believe in the personalized service and the benefits of having menu choices with tasty dishes. Thank you for your appreciation.
It is always great to know our guests are interested in our turtle release program. Sea Turtles and baby sea turtle releases are a major ecological conservation in Puerto Vallarta as thousands of Olive Ridley Turtles who were born on the region’s beaches return every year to lay their eggs to perpetuate their cycle of life.
The challenge for the hatchlings is their journey from sandy beach to the sea, avoiding predators including birds and iguanas.
Turtle farms dedicated to the harvesting, hatching and releasing of baby sea turtles are a fascinating activity that delights our guest with an interactive educational and emotional experience, we are very proud to be part of it.
We look forward to having the opportunity to have you staying with us, in the meantime, feel free to contact us at anytime.
We will be waiting for you to come back really soon.
Best Regards
Leaslie Gómez
lgomez @hotelesgdlplaza.com.mx
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sunset Plaza Beach Resort & Spa

Property: Sunset Plaza Beach Resort & Spa
Address: Diego Rivera 121, Puerto Vallarta 48330, Mexico
Location: Mexico > Jalisco > Puerto Vallarta
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Puerto Vallarta
#2 Family Hotel in Puerto Vallarta
#3 Top resorts Hotel in Puerto Vallarta
#3 Romantic Hotel in Puerto Vallarta
#3 Luxury Hotel in Puerto Vallarta
#4 On the Beach Hotel in Puerto Vallarta
#12 Business Hotel in Puerto Vallarta
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Sunset Plaza Beach Resort & Spa 4*
Number of rooms: 80
Official Description (provided by the hotel):
Find the master key to Paradise at Sunset Plaza Beach Resort All Inclusive & Spa. Our suites and rooms are designed with technology and comfort inspirited décor. Each one of these units features an amazing ocean view. Seduce your senses with our exclusive all inclusive plan, Haute cuisine, Premium Drinks, 24-Hour Butler and the most beautiful Puerto Vallarta Sunsets, all in one place. ... more   less 
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Also Known As:
Sunset Plaza Beach Hotel Puerto Vallarta
Sunset Plaza Beach Resort And Spa

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