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“AWESOME” 5 of 5 bubbles
Review of Sunset Plaza Beach Resort & Spa

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Sunset Plaza Beach Resort & Spa
Ranked #8 of 126 Hotels in Puerto Vallarta
Certificate of Excellence
Santa Clara, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“AWESOME”
5 of 5 bubbles Reviewed August 15, 2013

OMG where do I start. We went to Sunset in July of this year 2013 with three another couples. From the time we got to the hotel to the time we left we were taking care. Alejardo our waiter was AWESOME. we were never left empty hand on drinks lol. This hotel is beautiful and VERY CLEAN. I loved the fact that they remember us by names and took care of us. I felt SAFE the whole time their. This hotel is close to everything. WE ARE ALREADY PLANNING OUR TRIP FOR NEXT YEAR there. I loved the fact that the food was freshly made every day. We spent most of our time in the adult pool. We went on a fishing trip and my husband caught a mui mui, took it back to hotel and they cooked it for us with no charge but of COURSE we TIPPED them very good. We also asked to see the cook after and TIPPED him again. This place is a great place. I loved it because its not that big. CAN'T WAIT UNTIL NEXT YEAR.

  • Stayed July 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank dcnella
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality_1Manager, Manager at Sunset Plaza Beach Resort & Spa, responded to this review, August 16, 2013
Thank you very much for your comments, we strive ourselves day by day to provide the best service and make your stay unforgettable. We hope to see you back again at Sunset Plaza Hotel.
Have a great day!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,720 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (616)
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English first
Santa Clara, California
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed August 8, 2013

Me and my husband went with 3 other couples for 6 nights in July. All of us were blown away by the excellent service, food, and we had the most wonderful amazing time. We mostly hung out at the adult pool and Alejandro waited on us hand and foot. He was practically running back and forth with our drinks and food all day long. I have never seen such a hard worker. He was amazing. The hotel staff were all courteous and helpful. I can't remember everyones name but we also loved the service from hotel crew Roberto and Jose Luis. They checked in with us everyday and reserved taxi's for us when we left the resort. Every part of the hotel is super clean. The hotel staff is working until late in the evening to keep this hotel clean. I felt safe and felt that they went out of their way to make us feel safe and tracked us when we left and had security check us in. We went on a fishing trip and the hotel offered to make us a bag lunch and then cooked the fish for us when we returned and presented it so beautiful and it was delicious. I have so many good things to say about this place. The location is great too. Its really close to downtown Puerto Vallarta. We want to go back here again next year and talked about it so much we might have twice as many people with us next year. Awesome experience and the best service.

Room Tip: I loved the suite, it was HUGE and the balconly was so big. My sister had the single room and it was...
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  • Stayed July 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank MsMRomero
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality_1Manager, Manager at Sunset Plaza Beach Resort & Spa, responded to this review, August 14, 2013
It is great to hear your nice comments about our resort; I shared them with the staff involved.
We are very happy to hear that we were up to your expectations.
We hope to see you soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Jersey
Level Contributor
48 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed August 8, 2013

My bf & I recently stayed at Sunset Plaza in July for 8 days. This resort is amazing. It's small (1 building only) Has one large pool, an Adults only pool covered by Bamboo tree's and cabana's for you to relax. I thought it was a great idea. Each room comes with a butler. Although it was an all-inclusive resort there are NO Buffets which makes it even better. They have a main restaurant where the menu's vary for breakfast/lunch/dinner and 1 Italian restaurant called Luciano's that you can always get a reservation even last minute. The food was absolutley amazing gourmet style presentation. The staff is very courteous and attentive. The resort is not located in the 'town' area which makes it nice and quiet at night & during the day. It is a safe area to walk around the avenue and shop at the little stores. We did a spa treatment on the last day and enjoyed it very much. Would recommend this place to anyone and would stay there again if we were to return to Puerto Vallarta.

Room Tip: All rooms are ocean view so you can't go wrong! There are suites available.
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  • Stayed July 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank LiaEstima
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality_1Manager, Manager at Sunset Plaza Beach Resort & Spa, responded to this review, August 14, 2013
Dear Lia,
We appreciate very much your high opinion of our premises and the service you always receive from our staff. We are glad to know that you enjoyed the food, service and facilities. It was our pleasure to have you here and would love to host you again on your next trip.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Antonio, Texas
Level Contributor
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed August 6, 2013

I went to the Sunset Plaza hotel in Puerto Vallarta for a week's holiday with my 2 sons (18 and 14, boy and girl, respectively) ended up having a wonderful time there, it is a fabulous hotel in all respects!!!!

We took a suite with one bedroom and a separate lounge/kitchen area that was huge, beautifully decorated and comfortable, with the sofa converting to a double bed. Everything was spotless, impeccable, of good taste and top quality. The view from the room (both the bedroom and the lounge) was fabulous of all the sea.

The same excellent comment apply to all the hotel, truly a 5-star and more!!! The staff was always courteous and friendly, the installations impeccable, the hotel not too big and everything within a short distance, the lovely pool facing the ocean was fabulous, the food excellent. I think this is the loveliest hotel I have been to in a long time - and my 2 children fully agree!!!!!

My only regret is having to leave the hotel, I hope to return soon!

Room Tip: For a small extra, get the suite if you can. All rooms have a wonderful view of the bay.
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  • Stayed July 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank luis5050
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality_1Manager, Manager at Sunset Plaza Beach Resort & Spa, responded to this review, August 14, 2013
Dear Luis,
Thank you so much for all your comments; we are so grateful for considering Sunset Plaza Hotel as your destination. Thanks for your positive comments on our service, facilities and food. ! Thank you once again !
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed August 6, 2013

It was our first time in Puerto Vallarta. We stayed at this hotel for 5 nights all inclusive. We got to experience the deluxe room and the 1 bedroom suite. Deluxe room with 2 beds is big enough but what a great experience in one of these spacious 1 bedroom suite. Traveling with a preteen is perfect with the 1 bedroom suite.
Coming off from the taxi in the hotel. Javier and the staff was out there welcoming us to the hotel. While waiting for the reception to check you in, juice and champagne is being serve from the staff. Angel helped us in the reception. He was really nice. Ask for the higher floors. The view is so amazing! All the rooms are ocean view. As an airline crew, got to stayed with major hotel chains. With this hotel, everyone will get to see the gorgeous beach view!
Ivan the butler is so accommodating. He walked us to our room, explain every details what the hotel has to offer. From hotel restaurants to even what aromatherapy scent you like in your room. He made our stay a very memorable one and wants to keep coming back.
Beach side view is great but not crazy about swimming in it, my son still loves it as any kid would be. We got to see baby turtles swim to their home. Our son got to participate in letting one of the newly hatched sea turtles to the ocean. That was a great experience.
You have to do one of the ATV tours. The mountains are close by so this is a must. We had a blast! We were in a rhino but will drive one of those ATV next time.
We will definitely go back. It was a great experience for us and cannot wait for the next adventure.

  • Stayed August 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Marie L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality_1Manager, Manager at Sunset Plaza Beach Resort & Spa, responded to this review, August 14, 2013
Thank you for your recent stay and posting your nice review. I am so glad that you enjoyed all the benefits that Sunset Plaza Hotel guests have. Puerto Vallarta has many options to offer about food, fun and nature areas, so we will be very happy if you visited us once again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed August 5, 2013

This hotel was relatively small (100 rooms) but it had all the amenities I would want in a high class hotel. The pools were uncrowded and the swim up bar was very accessible. The adults only swimming pool has canopied lounge beds and the lack of a swim up bar at this pool is completely offset by an amazing wait staff. The rooms all have beautiful views and completely private balconies, the beds are comfortable and the bathrooms are nicely done. The dining is not the typical buffet style you find in most all inclusive places. Instead, there are several restaurants. They have different levels of formality but the food in everyone was very good (and I know a good meal when I have one!)

However, the amenities of the hotel are not the reasons I will return. The service at this hotel was above and beyond any service I have gotten at home or abroad! From the moment we walked in we were made to feel at home. We had a Host named Hazael who greeted us every time we were in the lobby and never missed a chance to make sure we were content. The servers at the restaurants were all very professional and efficient and the two bartenders in the Lobby Bar (Cipriano and Sharon) were two of the best all around bartenders that have ever served me. They not only remembered exactly what we drank and how we liked it but they made sure we had a fresh drink when we wanted one and they also gave us great advice on things to do and where to eat when we wanted to leave the hotel. Last, but certainly not least, is a server named Alejandro Arce. This young man was our waiter when we lounged poolside. He is so fast, efficient, and personable that he knew when you needed something before you did. He remembered not only what you like to eat and drink but how you liked it and he gave the same service to everyone at the pool. He even made a special cocktail for a couple on their first day at the hotel and remembered exactly what the cocktail was and when they liked to have it. Alejandro is simply an amazing server.

This hotel, like most all inclusive places, is available for timeshare. I was pleasantly surprised when they only asked once if we wanted to attend their presentation. They were not high pressure or overly aggressive with it. They simply told us that we could attend a presentation (and of course offered us discounts if we did) and accepted our response when we said “No Thanks”. Even though I am not interested in buying a timeshare, I will definitely return to the Sunset Plaza on my next trip to Puerto Vallarta.

Eric - Los Angeles

Room Tip: All the rooms have great ocean views and private balconies.
See more room tips
  • Stayed August 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank EFordLA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality_1Manager, Manager at Sunset Plaza Beach Resort & Spa, responded to this review, August 14, 2013
Thank you very much for sharing your comments after your experience in our beautiful resort.
We appreciate your recognition for our resort characteristics, room comfort, and for highlighting the strengths of our facilities to fully comply with our guest expectations. Our staff will be satisfied to know your kind consideration for a job well done.
We appreciate your giving us the opportunity to host you again on your next visit to Puerto Vallarta.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed August 3, 2013

The entire staff worked hard to ensure we were enjoying ourselves. The butler and wait staff were awesome! Jorge was great poolside! I would recommend booking the all inclusive package with your stay. Would definitely come back, and stay again.

Larry, Kansas

  • Stayed August 2013
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Leshowal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality_1Manager, Manager at Sunset Plaza Beach Resort & Spa, responded to this review, August 14, 2013
Thank you very much for your comments, we strive ourselves day by day to provide the best service and make your stay unforgettable. We hope to see you back again at Sunset Plaza Hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sunset Plaza Beach Resort & Spa

Property: Sunset Plaza Beach Resort & Spa
Address: Diego Rivera 121, Puerto Vallarta 48330, Mexico
Location: Mexico > Jalisco > Puerto Vallarta
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Puerto Vallarta
#3 Romantic Hotel in Puerto Vallarta
#3 Top resorts Hotel in Puerto Vallarta
#5 Spa Hotel in Puerto Vallarta
#6 On the Beach Hotel in Puerto Vallarta
#6 Luxury Hotel in Puerto Vallarta
#12 Business Hotel in Puerto Vallarta
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Sunset Plaza Beach Resort & Spa 4*
Number of rooms: 80
Official Description (provided by the hotel):
Find the master key to Paradise at Sunset Plaza Beach Resort All Inclusive & Spa. Our suites and rooms are designed with technology and comfort inspirited décor. Each one of these units features an amazing ocean view. Seduce your senses with our exclusive all inclusive plan, Haute cuisine, Premium Drinks, 24-Hour Butler and the most beautiful Puerto Vallarta Sunsets, all in one place. ... more   less 
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Also Known As:
Sunset Plaza Beach Resort And Spa
Sunset Plaza Beach Hotel Puerto Vallarta

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