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“Paradise. ..we will be back, very, very soon!!” 5 of 5 bubbles
Review of Sunset Plaza Beach Resort & Spa

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Sunset Plaza Beach Resort & Spa
Ranked #6 of 127 Hotels in Puerto Vallarta
Certificate of Excellence
Salida, California, United States
1 review
“Paradise. ..we will be back, very, very soon!!”
5 of 5 bubbles Reviewed April 30, 2013

We arrived on thursday after a 3-1/2 hr flight from sfo...and attacked by timeshare people galore who will not take no for a answer. Head get our rent a car an just more hassle there. We finally arrive at Sunset Plaza greeted by the manager Javier. To welcome us an show us in. He then had two of the staff take our bags. We sit to check in, an we were handed glasses of champagne an cool towels. Then off to our room. Which yes at first given the wrong one. But quickly Ivan the butler had it all fixed for us. Our room was the one king suite...Awesome it was. Looked just like the pictures on the web.
All inclusive was the way to go. We were so well taken care of by the staff. Each night our room was checked an bed turned down. Left little kisses on our bed. It was truely paradise. We stayed five days. It was hard to leave. We would like to thank everyone at the resort, from butlers who took our pictures at sunset to waiters at breakfast lunch an dinner. Too bar staff keeping our glasses full all the time.
We will be back for sure.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Courtney H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,919 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (661)
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English first
San Francisco, California
Level Contributor
45 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 bubbles Reviewed April 30, 2013

We did a short getaway for 3 nights staying at the Sunset Plaza Beach Resort & Spa from April 25 thr 28, 2013. We did the ALL INCLUSIVE package.
I’ll break this review into sections:

Front Desk:

The staff who works at the front desk didn’t speak fluent English. It’s a bit hard to understand from time to time and we have to repeat ourselves. Check in take 15 to 30 minutes of our time. For 2 of us, you figure they would give us 2 keys, but instead, they give us only one key. The resort credit that they give us is useless.

Butler Services/Manager:

They should definitely get rid of that rude manager (Javier). He’s not helpful and accommodate to his guests. We just have a general question about our booked tour and he was being very rude to us. Like some other people have mention, he’ll not extend your stay for another 1 or 2 hours even though the hotel rooms may be empty.
Our butler Juan showed us to our room, went over what’s in the room and that’s pretty much it. I thought he’s a bit lazy. I have seen other butlers who not only show the guest their rooms, but also let the guests know what amenities the property has. Juan wasn’t helpful to us at all. One really BIG disappointment is my partner told him that this is for my birthday, but through those days, he didn’t do much of anything. I have read reviews that the butler has done some celebration for guest who stay there for a special event.
When we check out, we brought our luggage ourselves. There is no butler to help you with your check out services.

Restaurants:
The food at the Mexican restaurant is REALLY GOOD. The wait staffs go above and beyond to fulfill your need. The Italian restaurant food is average. We dine there only once. The wait stff is GREAT though.
We spent most of our time at the Mexican restaurant.
Thank you to Juan, Daniel, Isida, Jose, and many more for the FANTASTIC services. We miss you guys.

Pool/Jacuzzi:

They are clean, but the water on the pool is a bit cold for me. It would have been nice if the water is a bit warmer.

Room:

We love our room. It’s spotless and clean. We were on the 8th floor right in the middle and the view is AMAZING!!! It’s definitely a WOW feeling.

Overall:
I would return to this resort again. I didn’t care much for the butler service as it doesn’t do much to me. The wait staffs definitely deserve all the praises.
I would have given a 5 star if it wasn't for some of these mishaps.

Room Tip: Stay in the middle, 8th or 9th floor would be best
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  • Stayed April 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Danny D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
san diego, ca
1 review
5 of 5 bubbles Reviewed April 30, 2013

Outstanding in all respects. My family stayed here over St. Patricks day last month and it exceded all expectations. Smaller and more personal treatment. Javier Verara the resort manager provided service that was superb. Would highy recommend this hotel and staff.

  • Stayed March 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank william b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mexico City, Mexico
Level Contributor
86 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
2 of 5 bubbles Reviewed April 29, 2013

the rooms are huge and nice looking, but there are several issues with this hotel, the first is its manager, he is a rude person that should not be the manager, we asked for a late check out when the hotel was clearly half empty 2pm instead of noon and he refused to unless we payed 80 usd for those 2hrs.
our room was not cleaned by 2pm and when we called and asked why they said that the room could be cleaned until 5pm. the bathroom dis not work and had a terrible smell, there is a huge issue with noise in this hotel, because there is a cheap all inclusive resort next door and they have loud music and drunken screaming people all day and night.
this hotel has potential but its not a great place to go.

some of the staff were friendly and helpful

Room Tip: don't go to this. hotel go to Nuevo Vallarta
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  • Stayed April 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
4 Thank Gterv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality_1Manager, Gerente at Sunset Plaza Beach Resort & Spa, responded to this review, May 14, 2013
We would like to start off by thanking you for choosing Sunset Plaza Hotel for your vacation. We are glad to hear that you found our installations to your liking. You experience with our Operations Manager concerns us. Rest assured that our General Manager will look into this situation personally.

As for the other points you kindly listed, we are working with Human Resources in order to improve and reinforce our communication skills as these misunderstandings could have been avoided with the proper communication.

Thank you very much for taking the time to let us know our opportunity areas, we truly hope that you give us the opportunity to host you again so you can see our improvements taken as of now, and that the friendliness of our staff will motivate you to give Sunset Plaza another chance.

We look forward to hosting you soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
1 review
5 of 5 bubbles Reviewed April 29, 2013

Let me start by saying that I have been a flight attendant with a major airline with over 30 years of flying experience in and out of resorts around the world. I chose to stay at the Sunset Plaza in puerta Vallarta to celebrate our 30th wedding anniversary based on fellow crew members recommendations and the reviews I read on Tripadvisor. Theres is only one word to describe my stay WOW. From the resorts landscaping to the exceptional food quality to the over sized suite and especially the exceptional courteous staff. I felt like I was staying at a 5***** resort the way I was treated. I personally would like to thank my two room butlers David and Ivan for there excellent customer service. I will be sure to tell fellow crew members and friends about the Sunset Plaza in Puerta Vallarta

  • Stayed April 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Gary M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed April 28, 2013

This place exceeded our expectations. All staff was very helpful & friendly from the minute we walked in the door. The butlers were great especially Ivan & Juan. They were so friendly & helpful. They even helped pre-register our flight before check out. Ulises & Alejandro at the pool bar were awesome. Alejandro was always on the go making sure everyone was taken care of in every way. Ulises always had a smile on his face & made really good drinks. The food was awesome. Our room was very nice and clean. Our view was breathtaking. The only complaint I had was they have no music in the pool area and the lobby bar needed music a little more upbeat. I loved it so much i didn't want to leave the resort. I will definitely be returning next year.

  • Stayed April 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Regalado31
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed April 26, 2013 via mobile

Everything at this hotel is top knotch. Researched resorts for weeks and ultimately found this gem. They dont nickle and dime you on your room experience like some of the other ones we considered. All suites are ocean view and awesome. The girlfriend and I booked a 5 night all inclusive king 1 bedroom on the 7th floor. The view and balcony was great. We are in our late 20's so we didn't have to hear the timeshare pitch, they apparently only hit you with this if you are over 33. Ulysses the pool bartender was great, and Juan the activity guy pretty awesome.

Not really complaints considering how awesome this trip was, more of advice:
-don't exchange your money at the airport. I did $100 to take care of the cab, and you end up getting screwed out of $20. The hotel or town is you best bet and the cab stands from the airport take us or Canadian currency.
-we arrived at 3:30pm and weren't offered champagne or towels like other guests have said. They were more concerned about needing our confirmation number, which was packed away in our bags they took when we arrived. We took 3 flights to arrive at PVR, and couldn't really relax until we got to the room. Our butler was cool , but was showing us how to turn on lights and use the tv remote, turtorials we didn't need after the long trip to get there. We tipped him well to leave and didn't hear much from him after our first day.
-we were given 1200.00 pesos in resort credits to use at the resort as part of our package. Problem was they couldn't be applied to anything we did. All 1200 pesos went in the trash.
-we did a couples massage on the beach. Great experience but not an awesome spa. No showers or hot tubes. Make sure to shower after the massage, we made the mistake of going in the pool right after. Massage oil and sun don't get along.
-they block out food service from 11:30-12, if you plan on grabbing a bite to eat before you head to the airport, eat before 11. We tried grabbing some sandwiches, right at the 12 checkout our names were on the blacklist. Ended up eating at the airport, which sucked.

All and all the entire experience was still awesome. Take advantage of your balcony, we had breakfast setup almost every morning overlooking the ocean. Salmon bagels are the best. Great way to start your day and well worth the 10% service charge and tip. Also try and grab a day bed at the adult pool for a day.

We will definitely recommend and stay here again.

  • Stayed March 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank scopare85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sunset Plaza Beach Resort & Spa

Property: Sunset Plaza Beach Resort & Spa
Address: Diego Rivera 121, Puerto Vallarta 48330, Mexico
Location: Mexico > Jalisco > Puerto Vallarta
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Puerto Vallarta
#3 Romantic Hotel in Puerto Vallarta
#3 Spa Hotel in Puerto Vallarta
#3 Top resorts Hotel in Puerto Vallarta
#4 Luxury Hotel in Puerto Vallarta
#5 On the Beach Hotel in Puerto Vallarta
#12 Business Hotel in Puerto Vallarta
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sunset Plaza Beach Resort & Spa 4*
Number of rooms: 80
Official Description (provided by the hotel):
Find the master key to Paradise at Sunset Plaza Beach Resort All Inclusive & Spa. Our suites and rooms are designed with technology and comfort inspirited décor. Each one of these units features an amazing ocean view. Seduce your senses with our exclusive all inclusive plan, Haute cuisine, Premium Drinks, 24-Hour Butler and the most beautiful Puerto Vallarta Sunsets, all in one place. ... more   less 
Reservation Options:
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Also Known As:
Sunset Plaza Beach Resort And Spa
Sunset Plaza Beach Hotel Puerto Vallarta

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