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“could have been a 5 star but .....” 4 of 5 stars
Review of Sunset Plaza Beach Resort & Spa

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Sunset Plaza Beach Resort & Spa
Ranked #6 of 126 Hotels in Puerto Vallarta
Certificate of Excellence
Seattle, Washington
Level Contributor
70 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
“could have been a 5 star but .....”
4 of 5 stars Reviewed December 29, 2012

The reviews are all true but there were some disappointments. I booked this place for our honeymoon and the web site states they include several nice perks if it is a honeymoon trip. Now my husband and I are in our late 50's but this was every bit a romantic experience as for any young person. We got married on a Saturday and left Sunday for PV-marriage license in tow if we needed to present it. Upon check in I mentioned we had just gotten married and were there for our honeymoon. I had asked for a high floor room long in advance and mentioned the trip was for a honeymoon in our reservation. We were given a room on the 3rd floor-there were no rose petals or anything special in the room. When we met with the concierge I asked her about the perks for a honeymoon trip. She just looked at me and said something about second honeymoons...and told me we could get a discount on a massage if we did the timeshare spiel. We declined and I just dropped it as I didn't want to ruin our trip with arguments. We never got anything special in our room-I asked for scents for the sheets-never got it. I truly felt like we were discriminated against by being an older couple and the honeymoon specials were only for first time marriages or young people. I mention this all only so someone else won't be as disappointed as I was.
That said, the rest of the experience there was just as nice as all of the other reviews have said.

Room Tip: Ask for a high floor and hope you get it
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  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank washingtonholly3009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (597)
Date | Rating
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English first
Saskatoon, Canada
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed December 27, 2012

we have been here twice now and Gloria at the kid club s absolutely amazing with kids...of all ages!. She is one of the main reasons we go back. Staff is great, very helpful and fun. It is a nice a relaxing resort wich is what we like. you dont have to fight for a seat at the pool and the food is great. They will make whatever you like. My daughter is picky so they would make her a steak with no sauces and fries if she didnt want the rice or potato. They are very accommodating. They also respect your privacy. we Tried the new Now amber (wich is also a nice place) but when you had your do not disturb on they came in anyway and didnt respect our wishes...not what I like. They will not enter your room but if you need anything they will bring it for you.We all ready booked our 3rd year in a row to go back! Rooms are great and spacious we always get the one bedroom with a full kitchen and all inclusive. There is a grocery store a 4 min walk away and pharmacy on the corner. Very safe and comfortable.

Room Tip: all rooms face the ocean where you can watch dolphins and whales from your balcony every morning
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  • Stayed December 2012, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank robyn p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Milton, Ontario, Canada
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed December 26, 2012

The service was great, the food was excellent. Sit down dinners with a variety of choices. Very clean and a great pool right on the beach. A short bus ride to town and the Marina. Really a terrific holiday. Would definitely stay there again

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
4 Thank Laurie L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jmw61
Level Contributor
24 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed December 26, 2012

We recently stayed at the Sunset Plaza Beach Resort and have nothing but great things to say about this hotel. We booked an ocean view suite and were pleasantly amazed at how nice the suite was. It was very large, modern and had a huge deck overlooking the pacific ocean. We were on the 15th floor and felt like we were in a penthouse suite.

There are two pools, an adults pool and a main infinity pool. We did not feel a need to go to the adults pool as the bar was at the main pool and it was large enough and the families with kids did not bother us.

As nice as the facility itself is, the service was beyond 5-star quality. Everyone seemed to really like their jobs and everyone was professional, helpful and most of all friendly. They made you feel like home (that is if home is having round the clock attention to your every need).

There are three restaurants: a deli, an Italian reservations only restaurant and a sit down restaurant that serves breakfast, lunch and dinner. The food was fresh and very good although if we were staying more than 4 days it might need to have more variety. For the all inclusive the drinks were good quality liquor such as Absolute and there was only one type of beer available, Modelo dark and light.

During our stay there were mainly families and not too many couples without children. This may have been due to the time of year (over Christmas). There were plenty of activities for the kids with a kids club and activity director.

Once again, we have only nice things to say about this hotel. The only downside for us was that there were mainly families staying there and not many couples without kids. But that is hardly the hotel's fault.

Room Tip: If you can afford it, go for a suite. Probably a little too much room for only two people but if you...
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  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
3 Thank jmw61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alberta, Canada
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed December 25, 2012

We stayed at this resort from December 15-23, 2012. We had the all-inclusive package. Check in was fast and easy, didn't recieve cold drinks and towels upon arriving, but theat was no big deal, they came with them just as we were leaving the check in area. We were greeted by the general manger which was a nice touch.
Our Bulter Juan escorted us to our room, and explained everything to us, which was very helpful. The room was great, very clean and huge. It had a nice kitchen/living area. Two huge bathrooms, the 1 bedroom suite was awesome, probably too big for just the two of us, but we still enjoyed the extra space, and of course the king size bed. Balcony was massive, with a great view of the ocean, we enjoyed many sunsets out there.
Our first meal was the best, we had steak that was cooked, and prepared perfectly. It would have given any steakhouse in Canada a run for its money. Being that it was all al'carte meals, the resturant menu did get boring fast. They change the menu every three days or so. After the first few meals, the resturant server staff seemed to get very unorganzined, the wait time for ordering and getting our meals increased alot. Some days were fast and others were awfully slow. The meals went from great to bad, to better again, not sure why, but the same awesome steak we had on the first night, was just gross on the third night. We tried all three resturants, the iltalian was our least favorite.
The pool servers were the best, always getting your drinks fast and with a friendly smile. Pools were nice, we spent most of our time at the adult pool, with Edwardo as our server.. he was great.
The draw backs are few, but there are some with the resort. We had a room on the 8th floor, and had asked for that high of a floor to see the great sunsets, but the noise from the neighbouring resort, and the fans from the exhast systems were terrible. The noise that we couldn't hear while walking or sitting at the pool, we could hear 100% worst on our balcony. I really hated the noise eveytime we were sitting on the balcony, and somenights you could hear it even with the doors closed to the room.
We travelled with another couple, and they experinced the same noise issue that we did. There was four of us on the trip together, and on day 3 one of us had gotten ill and was sick for 24 hrs, kinda of like the flu, achey bones, back pain and throwing up. On day 5, I was extremly sick, vomitting, painfully joints for 36 hrs, and all I could do was sleep and vomit. On day 7, a third person in our party experinced the same illness. We spoke to 6 others at the resort that experinced the same illness, so not sure if the flu was just going around, or if we all picked up a "resort bug". The general manger Javiar was very concerned about all of us, and did see that our rooms were extra cleaned.
Over all, we really did like the resort, it was by far the cleaniest resort we have stayed at, but maybe not the best resort. Because of the lack of meal choices, and that there are so many great resturants in the area, I would not do all inclusive again at this resort if we were to return to the area.
Thank you to all the staff at this resort, you all do a great job!
We did a Canopy Zipline tour with Mundo Nogalito Eco Adventure which we loved, and we booked it ourselves, walk just down the street of the resort. The cost was $40.00 per person and was well worth it.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank ilovehorsesandsun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Burnaby, Canada
Level Contributor
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed December 21, 2012

we stayed at this hotel on Dec 08-15. The overall experience we had was pretty good. Warm welcoming and quick check-in was a good first impression. Rooms were clean and comfy. Staff was really friendly. They helped us in every way they could. It wasn't open buffet style restaurant. Every order was cooked just for you. So that we knew our food was fresh and special, however menu didn't have many variety. So it got boring after 3-4 days. Restaurant and bar staff was really friendly and service was prompt. The hotel next to ours was a bit noisy at nights but its no big deal. Location was pretty convenient. 15 minutes away from airport and 10 minutes away from city centre with a cab (50 pesos only!!) Pools were clean. Beach was kind of small yet enough.
Overall, we were satisfied with our all-incl package and would return back.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank Ridvanturk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Iowa, United States
Level Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed December 21, 2012

I was looking for a hotel that would be close to downtown Puerto Vallarta. I wanted all-inclusive for our resort time, but I did not want the all-inclusive price to be so high that we would feel bad about leaving the resort for dinner and/or entertainment. This hotel fits that description perfectly.

Restaurants - There is an ala carte restaurant by the pool (outdoors) which is open all day, I really enjoyed their breakfast and lunch and there were alot of things on the menu that I wanted to try. I enjoyed everything I had. We did not try the deli or the italian restaurant, we went downtown for dinner. The waitstaff is unorganized by they are friendly and the food is good.

Room - Deluxe Room, 2 Queen Beds, Full on Ocean Views from every room, plus you can look down from your balcony and see the whole resort. Well appointed and clean, pretty typical hotel room plus that great view. No mini-bar, just a small arrangement of snacks and room temp beverages. Room Service menu included but add a 10% surcharge charged as incidentals.

Pools - 1 main infinity pool with a swim-up bar, a kidney shaped adult pool guarded by hedges, a few shallow pools attached to the main pool, one with loungers, two for kids. Seating around the main pool is loungers with umbrellas and there are loungers and balinese beds around the adult pool. There are three hot tubs on the roof of the restaurant, this is a great place to go when the sun is going down. We took extra drinks with us as we did not see any waitstaff up there.

Beach - A resort width strip of golden beach. There isn't a lot of beach between the resort and water. There are three balinese beds, loungers, no umbrellas. There is a rope where the sales people cannot cross, but they stand there right at the rope and there are quite a few, but no one is rude, just say "no thank you."

Spa - I enjoyed a body treatment in the spa and a massage out in the palapa over the water. Everything was fantastic, the spa itself is gorgeous and well equipped, very peaceful and relaxing. They have daily spa specials.

Staff - Everyone is very helpful and down to earth and they speak excellent english. We tipped everyone when they did things for us. The concierge will ask you to sit down with her to talk about the area. She will want to find out what you are interested in and see if she can offer you a free something in exchange for the Vacation Club tour. We used the time to ask about some places we were specifically interested in going and how to get there and said no thank you to the tour. We politely maintained control of the conversation and moved on when we had the information we wanted.

Overall, this resort was a great mix of downtown convenience and all-inclusive pool lounging that we really enjoyed. I think it is an incredible value for what we paid compared to the prices we were looking at for Now or Secrets in the same timeframe. I would gladly stay here if I visit PV again.

Room Tip: All Deluxe Rooms have two Queen Beds. If you want a King Bed, you have to upgrade to the one bedroo...
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
3 Thank Heather D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sunset Plaza Beach Resort & Spa

Property: Sunset Plaza Beach Resort & Spa
Address: Diego Rivera 121, Puerto Vallarta 48330, Mexico
Location: Mexico > Jalisco > Puerto Vallarta
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Puerto Vallarta
#3 Top resorts Hotel in Puerto Vallarta
#3 Romantic Hotel in Puerto Vallarta
#4 Spa Hotel in Puerto Vallarta
#4 On the Beach Hotel in Puerto Vallarta
#5 Luxury Hotel in Puerto Vallarta
#12 Business Hotel in Puerto Vallarta
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Sunset Plaza Beach Resort & Spa 4*
Number of rooms: 80
Official Description (provided by the hotel):
Find the master key to Paradise at Sunset Plaza Beach Resort All Inclusive & Spa. Our suites and rooms are designed with technology and comfort inspirited décor. Each one of these units features an amazing ocean view. Seduce your senses with our exclusive all inclusive plan, Haute cuisine, Premium Drinks, 24-Hour Butler and the most beautiful Puerto Vallarta Sunsets, all in one place. ... more   less 
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Also Known As:
Sunset Plaza Beach Resort And Spa
Sunset Plaza Beach Hotel Puerto Vallarta

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