We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Great vacation resort”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 12 more sites!
Sunset Plaza Beach Resort & Spa
Ranked #6 of 125 Hotels in Puerto Vallarta
Certificate of Excellence
Tulsa, Oklahoma
1 review
“Great vacation resort”
Reviewed October 10, 2012

My husband and I were at the Sunset Plaza Beach Resort in Puerto Vallarta from September 23 - 30, 2012 and had a wonderful time! The staff and management were very helpul and friendly! The food was excellent in the restaurants!

Looking forward to return to your beautiful property.

Suzanne Roland
from Tulsa

Room Tip: To reserve a suite on the 9th floor or aboe for the beautiful view.
See more room tips
  • Stayed September 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Suzanne S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gerencia-Sunset, General Manager Assistant at Sunset Plaza Beach Resort & Spa, responded to this review, October 18, 2012
Ms Roland,

Thank you so much for your kind review. Our entire staff works carefully to assure that your vacation were memorable.

Please return soon! We look forward to welcoming you once again.

With warm regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

3,061 reviews from our community

Traveler rating
    2,255
    597
    139
    45
    25
See reviews for
1,034
1,390
68
30
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (689)
Date | Rating
  • Danish first
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Kelseyville, CA
Level Contributor
54 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed October 9, 2012

This is a beautiful property, very quiet, serene and peaceful. It offers a lusicous pool area, including an adults only pool. And beach access. The pool is heated, so the water is almost too warm but so refreshing at the same time. Plenty of chairs and relaxing beds for everyone-first come first serve. The pool side service is top notch, these guys really got it, they are checking every couple of minute! Aleandro and Eduardo are the best, so friendly and accomdating, enjoyed them so much! I stayed in a 2 queen room, very standard room, nothing exciting about it at all. Not as represented on their website for that matter. My sister stayed in a one bedroom suite and that was very nice, I would recommend that room if you are going to stay here. The butler service with all rooms is outstanding. Ivan and Roberto are amazing, they are so friendly, always with a smile, willing to do whatever they can to make you more comfortable and happy. I was not feeling good one day and they offered to go to the pharmacy to get some medicine. They will make your offsite dinner reservations, make recommendations, etc. They are one of kind!!! The food and drink is hit and miss at this resort. Breakfast is good with a beatiful fruit plate, french toast and yummy Sunset Bagel. Lunch is great with the fish tacos and taquitos, loved that. And then dinner choices go back and forth with the pool cafe and Lucianos-the italian dinner. Both are okay, but need to attention. The shrimp risotto at Lucianos was the best I think on the menu. They should have daily specials, some variety, the menu is the same every day. The drinks are very watered down. Premium alcohol is an extra cost. That was very diasppointing as that is what you think you pay for in the all inclusive package. If they are going to charge extra for the premium alcohol they need to state that ahead of time or perhaps charge a little extra for it. Again, a daily drink special would be fun and get guests excited. Drinks vary from Bartender to bartender.
The check in process is pretty simple, they do require a credit card for extras and then they refer you to the concierge desk-the concierge desk only wants to sell you something, they are pushy women who dont give up. Move on, you can see the property on your own and ask enough questions to gather good info, you dont need the pushiness they give.
As I said, this is a beautiful property, but it is not for the active vacationeer, it is all about relaxing and quiet time. There isnt any entertainment during the week I stayed there, other than the very loud entertainment at the Las Palmas hotel that is next door. Sunset Plaza displays a sign of daily activites but I never saw them being conducted?? It has a very nice massage/spa service that is very reasonable and offers good massages, so it is really all about relaxing and quiet time at this resort. The security seems on track and I felt very comfortable which is very good.
I did enjoy this hotel in every way, but the food/drink is disappointing. We went out to dinner 3 different times for some variety. And they need some entertainment, even if it is once time a week or free tickets to local music/entertainment.
Beautiful property, would recommend it for the simple, relaxing, go with the flow vacation traveler. And the service is impecable!!!

  • Stayed October 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank StacieKelseyville_CA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gerencia-Sunset, General Manager Assistant at Sunset Plaza Beach Resort & Spa, responded to this review, October 18, 2012
Dear Guest,

Thank you for sharing your opinion and for choosing us. At Sunset Plaza Beach Resort & Spa, we appreciate all of our guest’s comments and suggestions regarding our services and facilities, which benefit our impulse to increment and maintain our ambition to achieve top quality service levels. We are really glad that you enjoyed the experience.

We are looking forward to welcome you.

Sincerely!!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 9, 2012

The facility is beautiful with a very nice view of the bay. Absolutely loved the food at the Mirador restaurant and there's a nice breeze and view of the water when sitting at the bar. The Luciano restaurant was not as good both in terms of ambiance and food. Very friendly people - we had a very nice 'butler', excellent wait staff, and a very entertaining 'entertainment coordinator' -- service was generally good.
The sound level from the resort next door and the machinery that supports the hotel can be a bit high... but the room and balcony were very comfortable.
I would definitely stay here again when I return to Puerto Vallarta.

  • Stayed September 2012, traveled with friends
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank KAM90230
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gerencia-Sunset, General Manager Assistant at Sunset Plaza Beach Resort & Spa, responded to this review, October 18, 2012
Dear Guest,

Thank you for your review regarding your recent visit to our resort. We are pleased to hear that you enjoyed your stayed at Sunset Plaza Beach Resort & Spa.

We sincerely thank you for choosing us as your vacation destination, we are looking forward to welcome you again .

Best Regards!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Grass Valley, California
Level Contributor
50 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed October 8, 2012

We've been to Puerto Vallarta before and love the opportunity to share it with friends. We had a two bedroom unit for one week and loved every minute of our stay with great travel companions. The staff is wonderful, the food fantastic, the drinks generous, and the accommodations are top-notch. We did all-inclusive several days, when we were not on tours, and found that the staff was equally attentive whichever method we were using. Our room was perfect and totally comfortable. When our TV "blew up" the service guy was here in less than 20 minutes with a new one. He had it installed in less than 10 minutes. I've never seen such service before and after 70 years, I've done a bit of travel!

Don't miss the opportunity to have the most relaxed vacation ever!

  • Stayed October 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank halejacquie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gerencia-Sunset, General Manager Assistant at Sunset Plaza Beach Resort & Spa, responded to this review, October 18, 2012
Dear Guest.

Thank you very much for share your opinion about your stay at Sunset Plaza Beach Resort & Spa, it is always a pleasure to know that we have exceeded our guest’s expectations on regards of the service provided by our dedicated staff and the food & drinks quality at the property.

At Sunset Plaza Beach Resort & Spa we are always willing to welcome and pamper our guests as a commitment.

It will be our pleasure to welcome you in your next visit!!!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fleet, United Kingdom
Level Contributor
37 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed October 7, 2012

Arrived early and all started well. My wife and I where greeted by the hotels manager who was exceptionally pleasant to my wife but I found him insulting with his comment that I should learn more Spanish. A word of advice, keep your feelings to yourself and spend more time watching your staff. The hotel itself is wonderful to look at, with a spacious lobby and some well laid out pools and jacuzzi's. After check-in we where taken to our room and then let free to do what we wanted. First of all the rooms are not very large. As a treat my wife and I had paid for a suite for my wifes mother and grandmother and their room was much better than ours, but for the price, ours was disappointing. The balcony was ok but with just a cheap table and 2 chairs was not really conducive to inviting family members also staying at the same hotel to visit. The bathroom looked ok but was not very large, the door opened onto the toilet and would crush anyone using it. The shower was a joke and took 10mins of running to find anything close to hot water. The beds where very hard and uncomfortable. Most of the time was spent in or around the pool. Be warned the bottom of the pool is usually dirty and expected to stand on something sharp quite often, especially around the pool bar where I watched the pool cleaner lazily avoiding actually doing any work one morning. The waiting staff fall over you on the first day getting your drinks and food, but by day 3 have moved onto the new arrivals and you will find yourself constantly trying to get their attention so as you can get served. Also, good luck trying to get the right drink. Not only does the quality depend largely on who made it but also there is a 50/50 chance they will bring you the wrong drink anyway. Same goes for dinner, it's a lottery as to what meal you might get. Don't worry though as with the terribly limited menu they won't be able to go to far wrong. After only 4 days I was bored of the food and wanted to try something else, but you are stuck with the limited choices they have, that just get repeated daily. Not really what I expected from a hotel of this size. I have had better choices in a B&B. There is something resembling a beach at the hotel but it is filthy and anyone with children should avoid going near it. Every other hotel along the seafront had a better beach than this place, so if a beach is your thing, avoid this hotel. Don't bother trying to call it a resort or spa. What kind of resort only has 1 restaurant? The hotel may claim it has 2 and a deli, but the truth is, one is just the pool snack bar used for Mexican night and the Deli was never open. The spa is tiny and really only does massages and has none of the normal spa features like a sauna. Just to make matters worse, I was bitten by bed bugs on one of my final nights and my sister-in-law was bitten by what looked like fleas. All-in-all not what I would consider the quality claimed by this hotel.

The Good: Looks good, easy to get to and good service when you first arrive.

The Bad: Once your face is known the service falls flat, very limited menu selection, drinks mixed poorly, arrogant management, dirty pool, filthy beach, hard beds, bed bugs.

  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank stuartb1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gerencia-Sunset, General Manager Assistant at Sunset Plaza Beach Resort & Spa, responded to this review, October 18, 2012
Dear Guest,

We would like to take this opportunity to thank you for sharing your feedback with us about your recent stay and experience.

On behalf of our General Manager and the staff, please do accept our sincere apologies for any inconvenience during your stay.

Definitely your opinion is very valuable to us in order to get better. We are taking corrective actions relate the opportunity areas you have mentioned.

There is never a second change to make a first good impression but we do hope you give us the opportunity to show our improvements and have the honor to serve you again in a near future.

Sincerely
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Amarillo
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 6, 2012

My sister and I stayed at the Sunset Plaza Resort 8/26/12-9/1/12. Our entire experience was relaxing and enjoyable throughout our entire stay. The entire staff, food, cleanliness, and stay was exceptional. Everyone was very courteous and helpful. The variety and quality of the food were exciting and scrumptious. We couldn't have asked for anything better. We're excited to plan yet another vacation to this very spot! Thank you!

  • Stayed August 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank tara_asah79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gerencia-Sunset, General Manager Assistant at Sunset Plaza Beach Resort & Spa, responded to this review, October 18, 2012
Dear Guest,

Thank you for choosing Sunset Plaza Beach Resort & Spa as your vacation destination.
We are pleased to see that you and your sister were gladly surprised with our service and food, all the staff work carefully to assure that your vacation were memorable.

We look forward to welcoming you back in the near future.

With warm regards!!!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lehi, Utah
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed October 6, 2012

i recommend future travellers to go this resort. The customer service is awesome, people are so nice and they will always check to make sure that you are getting the best service. Our rooms are so awesome - we got a suite with walk in closets, jacuzzi and all of the fancy stuff. The internet connection is free and so fast. The pool is very clean and we have seen the staff cleaning it every day and somebody inspecting the cleanliness of the resort. We will go back to this resort in the future.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Chloe_Murphy_Lu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gerencia-Sunset, General Manager Assistant at Sunset Plaza Beach Resort & Spa, responded to this review, October 18, 2012
Dear Guest,

Thank you for your kind compliments about your recent visit to Sunset Plaza Beach Resort & Spa. We are glad to hear that you enjoyed your stay with us.

Reviews like yours, gives us the certainty that we are heading on the right direction.

It was our pleasure to host your stay and we look forward to welcoming you back in the near future.

Thank you for your preference!!!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Puerto Vallarta hotels
0.4 mi away
Fiesta Americana Puerto Vallarta All Inclusive & Spa
Fiesta Americana Puerto Vallarta...
#10 of 125 in Puerto Vallarta
4.5 of 5 bubbles 2,330 reviews
6.0 mi away
Garza Blanca Preserve, Resort & Spa
Garza Blanca Preserve, Resort & ...
#14 of 125 in Puerto Vallarta
4.5 of 5 bubbles 1,820 reviews
6.0 mi away
Hotel Mousai
Hotel Mousai
#4 of 125 in Puerto Vallarta
5.0 of 5 bubbles 470 reviews
Show Prices
Show Prices
Show Prices
2.4 mi away
CasaMagna Marriott Puerto Vallarta Resort & Spa
CasaMagna Marriott Puerto Vallar...
#9 of 125 in Puerto Vallarta
4.5 of 5 bubbles 3,098 reviews
0.3 mi away
Now Amber Puerto Vallarta
Now Amber Puerto Vallarta
#17 of 125 in Puerto Vallarta
4.5 of 5 bubbles 2,736 reviews
2.7 mi away
Casa Velas
Casa Velas
#2 of 125 in Puerto Vallarta
5.0 of 5 bubbles 1,529 reviews
Show Prices
Show Prices
Show Prices

Been to Sunset Plaza Beach Resort & Spa? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sunset Plaza Beach Resort & Spa

Property: Sunset Plaza Beach Resort & Spa
Address: Diego Rivera 121, Puerto Vallarta 48330, Mexico
Location: Mexico > Jalisco > Puerto Vallarta
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Puerto Vallarta
#3 Romantic Hotel in Puerto Vallarta
#3 Top resorts Hotel in Puerto Vallarta
#3 Spa Hotel in Puerto Vallarta
#4 Luxury Hotel in Puerto Vallarta
#5 On the Beach Hotel in Puerto Vallarta
#12 Business Hotel in Puerto Vallarta
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sunset Plaza Beach Resort & Spa 4*
Number of rooms: 80
Official Description (provided by the hotel):
Find the master key to Paradise at Sunset Plaza Beach Resort All Inclusive & Spa. Our suites and rooms are designed with technology and comfort inspirited décor. Each one of these units features an amazing ocean view. Seduce your senses with our exclusive all inclusive plan, Haute cuisine, Premium Drinks, 24-Hour Butler and the most beautiful Puerto Vallarta Sunsets, all in one place. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, BookIt.com, Booking.com, Travelocity, Hotels.com, Hotwire, Orbitz, Vacatia, Cancelon, getaroom.com, Evoline ltd, HotelQuickly, TripOnline SA and HRS so you can book your Sunset Plaza Beach Resort & Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Sunset Plaza Beach Resort And Spa
Sunset Plaza Beach Hotel Puerto Vallarta

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing