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“good timeshare experience for owners and guest”

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Buganvilias Vacation Club
Ranked #51 of 123 Hotels in Puerto Vallarta
Certificate of Excellence
Charlotte, North Carolina
Level Contributor
113 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
“good timeshare experience for owners and guest”
Reviewed March 12, 2014

the buganvilias continues to improve accomodations and remodel the (a) bldg. i have purchased two suites (1bedroom and 2 bedroom). the service, surroundings and the grounds are second to none. the staff know many owners and treat you like family. the downtown area and the restaurants continue to be a pleasure to visit due to the short walking distance to all of them. the previously mentioned walking track across the buganvilias is attractive to all age family members and guest. the club provides activities for children. there have been remarks about the saving of chairs around the pools and the fact that they are saved during the early night. i have discussed this with the hotel manager several times. there have been attempts made to demand that the towel boys keep the towels at night. (the error is security does not remove all towels).... so that in the morning towels could be put on chairs to be (fair to all owners). THE OWNERS DO NOT OWN THE CHAIRS. the pool environment is resentful because one towel or book covers six chairs at night (over and over again) then the towel boys are asked to cause unfortunate irritation about replacing the turned in used towels. the timeshare irritatation is more prevalent. i met with mr. lou montero in regards to the pool concierge (new position) visiting all pool visitors offering fresh towels and water. his responsibilities now are obtaining timeshare sales referrals. you cannot get away from timeshare discussions. i bought and was approached again about another presentation. the documentation and paperwork are aggravating owners and visitors. this is not what buganvilias reputation is headed for.

Room Tip: higher floors A bldg., pool view C bldg., ocean view D bldg.
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  • Stayed November 2013, traveled with friends
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Helpful?
Thank james l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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663 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (196)
Date | Rating
  • English first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Nanaimo, Canada
Level Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed March 12, 2014

Exchanged our Mayan palace to be closer to downtown as we enjoy walking and the restaurants. We have a 1bedroom suite which is older. We are fine with the older but in the living room/kitchen side was a Murphy bed in the down position and no furniture to sit on other than kitchen chairs or bed. Resort is tired and in need of update. Staff are great. Food is ok but that was fine as we where not on an all inclusive plan and ate in room or out on the town. Lack of options would make such a inclusive plan a disappointment. Timeshare presentation was not worth the time as resort is over priced and incentives are weak. Would not come back except for location to town.

Room Tip: If u want great view go up
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  • Stayed March 2014, traveled as a couple
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Helpful?
Thank Heavyd2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
buganviliasrp, Public Relations Manager at Buganvilias Vacation Club, responded to this review, March 31, 2014
Dear guests from Canada:

Your feedback is highly welcome, it contributes to our achievement for top quality service levels, guest experience and staff performance. We also appreciate your recognition for our staff service and food satisfaction.

We appreciate your giving us the opportunity to hear from your on your next trip to Puerto Vallarta.

Sincerely
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Eureka Springs
1 review
Reviewed March 12, 2014

We have been going to this area for 20 years and have stayed at the Buganvilias club for at least 15. the resort in excellent, the staff wonderful and the location perfect if you like being close to downtown but not in DT. The weather in PV is always wonderful - a great escape from winter up North. The restaurants available in the area are superb! We just returned from a three week stay. We go almost every year. The sunsets and Bay views alone are worth the trip.

Room Tip: Get a Bay view if possible and high is good.
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  • Stayed January 2014, traveled with friends
    • Value
    • Location
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Helpful?
Thank Ross M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Florida
Level Contributor
429 reviews
77 hotel reviews
common_n_hotel_reviews_1bd8 156 helpful votes
Reviewed March 9, 2014

We exchanged our RCI week for a vacation here. Right as we checked in the problems began. I had read review about the smelly rooms in building D so I asked for another room. They told us that we could be put in building A for an up charge. No problem, but we had to wait in the lobby at 5pm for the room to be cleaned. The suite had a great ocean view, however the floors were all wet. I just assumed that the maid had just mopped them, however the floors became soaked overnight and we discovered water pouring through the air conditioning vent in the ceiling. Maintenance was called and came to fix the problem. Then our bathroom sink was totally clogged and water started pouring in through a pipe underneath the sink. Maintenance came again. Next morning we woke to jackhammering in the unit directly beneath ours. I called the manager and he said they were renovating the entire floor below us. I demanded that we be given another room. He changed us to a master suite in building C, which was nice, but only a partial pool view. So we unpacked and walked out to the balcony and the door handle fell off. Maintenance called to fix our door. Bugs everywhere in the kitchen. I finally gave up and was too tired to call maintenance again. Just wanted to leave.
The timeshare folks snagged us. The presentation really wasn't too bad. Just an hour and a half and we were given tickets to the Fandango show in town and free internet. However the internet didn't work unless you went to the lobby and then, still sketchy.
The room service food was good, but the restaurants on site weren't. The buffet had chicken nuggets and fatty ribs, salad, and vegetables. The best part of our trip was our great housekeeper, Maria.
I've been to Mexico many times and have never had such problems with accommodations. I could not recommend this place.

Room Tip: Building A is being renovated and is very noisy. Building C faces the pool, which can be noisy at n...
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  • Stayed March 2014, traveled as a couple
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Helpful?
3 Thank Bocagrlz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
buganviliasrp, Public Relations Manager at Buganvilias Vacation Club, responded to this review, March 31, 2014
Dear guests from Florida:

Thank you for sharing your comments after your visit to the Buganvilias Vacation Club.

With great concern I learnt about your experience during your stay, we deeply regret your disconcert. We appreciate your insight and you can rest assured, we will follow up on the issues you have remarked, convene with our guest expectations, and prevent recurrence to any of our respected guests.

It is our policy to comply with the desires of our guests by offering warm and courteous Customer Service, please accept our apologies for the inconveniences this situation may have caused you and your family.

Sincerely
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Excelsior, Minnesota
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed March 7, 2014

My wife and I are longtime owners at the Buganvilias Vacation Club. We upgraded a couple years ago and just returned from our second weeklong stay in one of the newly remodeled Sky Suites. We particularly enjoy the spacious and luxurious accommodations with a glorious view of Banderas Bay and the sunset. This year we were pleasantly surprised by a VIP check-in service that included champagne and our own dedicated concierge, Alfredo Jimenez. Alfredo was available to ensure our wants and needs were met throughout the week.

The resort provides access to fantastic onsite amenities surrounding two large swimming pools and a nice beach area. This year however, it was particularly difficult to obtain desirable poolside lounge chair locations for our group of four because many guests were “reserving” chairs using towels and personal items during the night or early morning. As a result, many chairs remained unoccupied throughout each day.

Room Tip: Higher floors have better views of Banderas Bay.
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  • Stayed February 2014, traveled with friends
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Helpful?
1 Thank KahluaLover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
77 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed March 6, 2014

We vacation at this spot regularly, this trip must have been our 15th. Always great service by people who care. Concierge is great. Location is ideal in that you can walk to town easily.

PV is a very welcoming city with friendly, English speaking people in all the shops and restaurants. It also has a plenty of locals enjoying themselves on the Malecon and elsewhere. You know you are in a foreign country but feel right at home. The Bay of Banderas is amazing.

  • Stayed January 2014, traveled as a couple
    • Value
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Helpful?
Thank Jim W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Columbus, Ohio
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 4, 2014

I've stayed here many trips, this year I was disappointed right from the start with the check-in, I had made prior reservations and even had my confirmation number but the clerk had informed me that I was not registered and had to go to the back office twice until another staff member recognized me and took over and got me checked in. The pool staff was understaffed and resulting in slow service and usually at least an hour for food and drinks to arrive after you placed an order. Very disappointed that the Sheraton has joined the all inclusive group as the quality of food and service has gone down in the past few years.

  • Stayed January 2014, traveled solo
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Helpful?
1 Thank Pup701
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Buganvilias Vacation Club

Property: Buganvilias Vacation Club
Address: Avenida Francisco Medina Ascencio 999, Puerto Vallarta 48333, Mexico
Location: Mexico > Jalisco > Puerto Vallarta
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#17 Romantic Hotel in Puerto Vallarta
#23 Top resorts Hotel in Puerto Vallarta
#24 Luxury Hotel in Puerto Vallarta
#33 Family Hotel in Puerto Vallarta
#38 On the Beach Hotel in Puerto Vallarta
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Buganvilias Vacation Club 4*
Number of rooms: 477
Official Description (provided by the hotel):
Distinguished with "Certificate of Excellence 2012" by TRIPADVISOR'S travelers. Awesome 5 star Resort the closest Hotel of its kind to downtown Puerto Vallarta , with a convention center, Spa, Gym and much more, all rooms count with Bay front view, we also offer the best Sunday brunch in Puerto Vallarta and a great Mexican Fiesta too , we also have 11 distinctives H for quality which guarantees the best accomodations services and amenities , this will ensure you will have only the best available services at your disposition in all aspects for you to only enjoy your time off free of worries and have a fantastic vacation with your family . ... more   less 
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Also Known As:
Buganvilias Vacation Club Hotel Puerto Vallarta

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