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“OUR BEST VACATIONS EVER”

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Buganvilias Vacation Club
Ranked #51 of 123 Hotels in Puerto Vallarta
Certificate of Excellence
San Francisco, California
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“OUR BEST VACATIONS EVER”
Reviewed November 8, 2013

We are still on site enjoying our last day of this incredible vacation..... The resort is superb, the units absolutely gorgeous with the best view to the mountains, downtown and the ocean, all at once!!!!, the food is incredible we purchased the all inclusive package at a great price. The service is outrageous, everybody had pampered us. Patricia Delgado and Guillermo Urtiaga handle the Customer Service Department very professional, and David from Concierge has been very helpful all the time. Ramona in the SPA gives the best massages. I deeply recommend this resort as the best one in Puerto Vallarta.

Room Tip: corner suites have an spectacular view
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  • Stayed November 2013, traveled with family
    • Value
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Helpful?
1 Thank yanow3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
buganviliasrp, Public Relations Manager at Buganvilias Vacation Club, responded to this review, November 11, 2013
Dear guests from San Francisco:

Thank you for posting your comments about the Buganvilias Vacation Club, we appreciate your recognition for our facilities we feel rewarded we have complied with your expectations.

Your feedback is very important to our service measurement, we want to exceed our service levels, guest experience and staff performance.

Your warm feelings for Paty, Guillermo, David and Ramona are welcome, they will be happy to know they have greatly contributed to your relaxing experience.

We look forward to your next visit to Vallarta.

Kind regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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663 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (196)
Date | Rating
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English first
El Cajon, Ca.
Level Contributor
39 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed November 5, 2013

Just spent two wonderful weeks in our favorite vacation spot: Puerto Vallarta Buganvillias. It is right on the beach, the view from your room overlooks the beautiful skyline of the city and Bay of Banderas. Sitting on the balcony with the morning coffee you can see schools of fish and an occasional dolphin go by. The very large pool with swim up bar is a real plus. The staff is great and the rooms & grounds are beautiful. Because of the proximity to downtown, it's an easy walk or short bus ride to the Malecon (boardwalk). Just stay clear of the time share persons and you will have a memorable trip.

  • Stayed October 2013, traveled as a couple
    • Location
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    • Service
Helpful?
1 Thank ECAntiquer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
buganviliasrp, Public Relations Manager at Buganvilias Vacation Club, responded to this review, November 11, 2013
Dear club member from California:

With enthusiasm we have read about your gratifying experience in our resort and in our lovely Puerto Vallarta,

It is indeed our ambition to be the best hotel resort in town and fully comply with our guest expectations. We will print out your comments and share them with our staff, they will be thrilled to know your kindhearted consideration for the excellent service rendered to you and your wife.

Please receive our appreciation for sharing your feelings with us, and look forward to your next visit to the Buganvilias Vacation Club.

Sincerely
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tulsa, Oklahoma
1 review
Reviewed November 1, 2013

We just returned from another wonderful week at your super vacation club with another couple. They are members. They contacted Ms Delgado who graciously put us into a beautiful two bedroom, two bath suite. She also arranged for a van to pick us up at the air port. We were greeted at the driveway by Jesus welcoming us home. We have been visiting Puerto Vallarta for 20 years. We are members at another hotel there but choose to stay at Buganvillas. All the staff are wonderful, beautiful view of the whole bay, everything is manicured, and well kept. This was our second trip this year. We are in the process of booking another trip in June.

Room Tip: We have stayed in a variety of rooms over the years and all have been very nice.
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  • Stayed October 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank BETTY M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
buganviliasrp, Public Relations Manager at Buganvilias Vacation Club, responded to this review, November 11, 2013
Dear Betty :

Thank you for posting your kind comments after your recent visit to the Buganvilias Vacation Club.

We appreciate your recognition for the outstanding services you received from our staff and for highlighting the strengths of our facilities. Our staff will be satisfied to know your kind consideration for a job well done.

Your feedback is highly welcome as it benefits our impulse to increment and maintain our ambition to achieve top quality service levels, guest experience and staff performance.

We appreciate your giving us the opportunity to host you again on your next trip to Puerto Vallarta and provide you with the best vacation experience.

Sincerely
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hartsel, Colorado
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed October 30, 2013

This vacation club has to be the best kept secrets in Puerto Vallarta. While it shares the grounds with the Sheraton hotel it has an awsome pool. I think it is the biggest pool I've ever seen. It has iguanas that come to meet you and everything to excite the kids, as well as all of the adult amenities. The staff keeps this place spotless and is always checking that things are going good. Whenever we have had a problem it was fixed in record time (thanks, Guillermo). They keep the time-share sales people away. We have been coming here for several years and enjoyed every minute. It is the best place for a family as well as couples. They recently upgraded the pool umbrellas and in the Puerto Vallarta sun this is a blessing. We've been here in the fall and spring and have enjoyed each season.

Room Tip: Try to get a junior suite with a balcony facing west. The sunsets are awesome.
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  • Stayed October 2013, traveled as a couple
    • Value
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Helpful?
Thank Bob K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tulsa, Oklahoma
1 review
Reviewed October 30, 2013

Our experience at the Buganvilias Resort was excellent. The resort is close to town, clean, & modern. The view is terrific and the food is very good. Perhaps the best thing about the resort is their employees. All our friendly and helpful. Customer Services Director PATRICIA DELGADO arranged transportation from the airport and was very helpful when we were planning our trip. My friends and I have been going to Mexico at least once a year for over 20 years. Their are many nice resorts in Mexico but the Buganvilias is at the top.

  • Stayed October 2013, traveled with friends
    • Value
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    • Cleanliness
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Helpful?
Thank Herbert M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed October 21, 2013

After a one week stay at Buganvilias/Sheraton, it is clear what their strength is. Their staff. In particular the pool bar at the Sheraton. A special THANK YOU to Luis(aka Cheliz), Angelica, and Candido for making my stay unforgettable. David and Miriam in the lobby bar are also exceptional. I always gravitate towards positive energy. That's what you get from them.

There are 2 side to this resort. The timeshare(Buganvilias) and hotel(Sheraton). They are separate in that each side has it's own buildings, staff, pool, restaurants, convenience store, etc. Timeshare guests get access to both which is awesome. If you want to relax in a quiet/relaxing environment you chill in the timeshare pool, if you want a little more fun you go to the hotel pool. The do a good job engaging guests with activities such as aqua aerobics, volleyball, and the restaurants will feature mariachi, mimosas, or something other than just the food.

Completely safe, great security in the building and pool/restaurant area.

If you feel like taking in some of the local culture you are about 10-12 minutes walking distance from the heart of downtown. The boardwalk! Shopping, restaurants, night clubs, beautiful sunsets, cultural activities. Whether you are with family, friends, couples, it's fun for all groups.

The only contructive comment is in regards to the beach. The view is awesome but it is very rocky making it difficult to use.

I highly recommend this resort to all groups. It's diverse and offers a great stay for any age group.

  • Stayed October 2013, traveled as a couple
    • Value
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Helpful?
Thank eric a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Antonio, Texas
Level Contributor
481 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 165 helpful votes
Reviewed October 14, 2013

Owning a time share here, I have gone every January for twelve years for periods ranging from one to three weeks. The location and physical facility are spectacular. Across the street is a favorite restaurant called "100% Natural." Walk easily into town. I plan to continue coming for years to come. I read a crazy review by an RCI exchanger who was unhappy. Ignore it. The staff have worked here for years. They are friendly and helpful. That's a very good sign. Yes, this is part of the vibrant time-share industry and they will give you a chance to hear a presentation. You can say no. Well, perhaps a few times. Small issue. I didn't give five stars because there are a few elements missing from being the very best. The beach is not much to rave about, although they have imported sand to cover some of the rocks. The fitness room is puny with antiquated equipment that is more likely to injure you than strengthen you. The Wi Fi is likewise pathetic unless you are in the lobby. Perhaps by next January that will be fixed. Otherwise, the restaurants and bars are great, the prices reasonable. Through the years they keep having management changes. I'm not sure what that is about. At any rate, I just wanted to add my two bits that I love this place and would highly recommend it.

Room Tip: The ground floor in the "tower" is floor 11 (because the Sheraton Hotel, part of the compl...
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  • Stayed January 2013, traveled with friends
    • Value
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Helpful?
1 Thank Robert F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Buganvilias Vacation Club

Property: Buganvilias Vacation Club
Address: Avenida Francisco Medina Ascencio 999, Puerto Vallarta 48333, Mexico
Location: Mexico > Jalisco > Puerto Vallarta
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#17 Romantic Hotel in Puerto Vallarta
#23 Top resorts Hotel in Puerto Vallarta
#24 Luxury Hotel in Puerto Vallarta
#33 Family Hotel in Puerto Vallarta
#38 On the Beach Hotel in Puerto Vallarta
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Buganvilias Vacation Club 4*
Number of rooms: 477
Official Description (provided by the hotel):
Distinguished with "Certificate of Excellence 2012" by TRIPADVISOR'S travelers. Awesome 5 star Resort the closest Hotel of its kind to downtown Puerto Vallarta , with a convention center, Spa, Gym and much more, all rooms count with Bay front view, we also offer the best Sunday brunch in Puerto Vallarta and a great Mexican Fiesta too , we also have 11 distinctives H for quality which guarantees the best accomodations services and amenities , this will ensure you will have only the best available services at your disposition in all aspects for you to only enjoy your time off free of worries and have a fantastic vacation with your family . ... more   less 
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Also Known As:
Buganvilias Vacation Club Hotel Puerto Vallarta

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