We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Only one night, but definitely will be back!”
Review of Hotelito Rolando

We can't find prices for this accommodation
Our online travel partners don't provide prices for this accommodation, but we can search other options in Puerto Vallarta
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Hotelito Rolando
Ranked #30 of 71 Puerto Vallarta B&B and Inns
San Francisco
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Only one night, but definitely will be back!”
Reviewed December 28, 2012

I stayed here one night, and was here when the woman who posted the review below was here.

Just wanted to clarify she was the type of person who was miserable no matter what staff the tried to do for her. I got up in the morning, and she approached me. Angrily asked, "Do you work here too?!" I explained no, and she stormed off and began yelling at another staff member, who asked if she could help but was dismissed and spoken to very condescendingly. The irate woman then proceeded to bang on the managers door and scream at the top of her lungs.

My stay was excellent. The staff were friendly and happy to suggest restaurants and give directions. My room was very clean, spacious, and beautifully decorated.

I didn't get a chance to try the breakfast, but for $5 you have loads of options; cereal, pancakes, oatmeal, eggs, toast, etc.

The pool is beautiful, and the view is unbelievable. Oh and there is construction down the street but I didn't even notice until I was leaving.

Overall, it was a great deal for my money and I'm looking forward to coming back with friends.

Room Tip: Rooms higher up have views but obviously cost more. Everyone can enjoy the view from the pool area a...
See more room tips
  • Stayed December 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Amanda A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

32 reviews from our community

Traveler rating
    22
    5
    2
    2
    1
See reviews for
5
17
8
Business
0
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Fort Bragg, Calif
Level 3 Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed December 27, 2012

After staying here 2 years ago and really liking it, we booked again. Unfortunately, it was a totally different experience. Instead of an intimate hotel where you meet other travelers, the 2 best rooms (of only 3 nice ones) were taken by the Canadian staff, who couldn't possibly have been less interested in us. To top it off, there was extremely loud constant racket from a nearby construction site. When we left several days early, the general manager calmly gave us a full refund for the unused nights, but during the process I had to argue with his boyfriend, who was absolutely livid. Ridiculous.

Room Tip: Juan Maria and Rolando rooms have lovely views (these were not available when we booked... because t...
See more room tips
  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Peach-Melber
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jun R, General Manager at Hotelito Rolando, responded to this review, December 27, 2012
Ms. MelBer:

First of all, we ask that you treat the staff in any hotel in Mexico, whether Mexican or other nationality in a respectful manner. One of the partners/staff of the hotel asked you politely that morning what can she could do to make your stay better. Your response was to sneer at her and answer her in a condescending way.

Your complaint was about the construction noise from the neighbour. We were suprised to hear this from you as you had visited the hotel about a week before your stay. You saw and heard the construction for yourself. One of our staff even asked you on the first morning of your stay if you're bothered by the noise to which your response is that "Mexico is a noisy place" and "noise is to be expected".

Also, to address your comment about other rooms, ALL our rooms can be occupied by guests, as advertised in our website. It depends on your budget. You specifically asked for the Almadelia room, so you were booked for that room.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 19, 2012

Traditional and very nice-worm hotel---we all was very happy be there and decide rent the room .The view and all was 5***** and when you there you feel like in real Mexico -- no when you rent elegant all inc...hotel and is like in Lass Vegas ---- this hotel is like 2 home --we be back for sure and thanks for all - service and all your help with traveling etc.............see you soon --- me and my family recommended you for all our friends !!!

  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ricardorj-63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 3 Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed February 22, 2012

Myself and several friends / extended family members arranged to rent the entire house almost two years in advance. When we arrived at the house, there were several people there and we were told that Rolando had 'made a mistake' with the booking and one of the rooms would be unavailable until the following day. After speaking to the folks who were in that room, we learned that some folks who had rented out rooms on a yearly basis had been essentially thrown out for our stay and had only been given 1 - 2 weeks notice. People were scrambling to clear out of their rooms, despite the fact that we had been told we could arrive whenever we liked because the whole day had been set aside for us. It was very awkward and unsettling to say the least. We were also told there would be a phone available for us to use, but this was never provided. Without a phone, we could not even call out for a taxi and in a house in a very hilly area, this is not ideal! There is an English speaking manager who we spoke to on the phone but he was never around and we never actually met him. The on-site care-taker and the maid were both excellent.

  • Stayed February 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Mcpinky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jun R, Owner at Hotelito Rolando, responded to this review, October 27, 2012
Dear McPinky

We thank you for your review. We'd like to advise you that Hotelito Rolando is now under new (Canadian) management since July of this year (2012).

We have taken steps to address the issues you've raised. For instance, we have installed a new phone from a more reliable company. We also have purchased cellphones for rent, under Mexican cell carriers, that you can re-charge for about MXN 50 Pesos (US $4). English-speaking Management is also on site, 24 hours a day, 7 days a week to take care of guests' needs.

We are always improving our processes and adding new services and we do hope to see you and your family again in the future.

Sincerely,

Hotelito Rolando
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Portland, Maine
Level 5 Contributor
57 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 113 helpful votes
Reviewed June 2, 2011

I will preface this review with the fact that I did get a full refund (albeit a month later). This is the one and only reason I have rated this a two star rather than one star experience.

I booked and paid for my April 2011 stay with Rolando 6 months earlier in Nov. 2010. As a solo female traveler, I wanted to ensure my trip went as smoothly as possible. Rolando was great to work with, quick to answer my questions, provided me with information on transportation to and from the airport. No problems. I touched base with Rolando in late March to confirm my arrival and then again one week prior to my arrival.

After a 12 hours of travel, I finally arrived in Puerto Vallarta tired, hot and starving. My driver, Carlos (set up through Rolando), was waiting for me at the airport and took me directly to Hotelito Rolando. Upon my arrival, I found out that Rolando was in California and the property manager had no clue about my reservation. As it turned out, the entire hotel had been booked by one family a year in advance and there was no room for me at Hotelito Rolando.

Luckily my driver, Carlos, was a saint. He stayed with me throughout the entire ordeal (which ended up lasting 3 hours)! Carlos tried to figure out what was going on and where I was going to stay. After the property manager made numerous phone calls trying to get in touch with Rolando he was able to locate another property manager at Rolando's other condominium. They offered me a stay at the condo in place of the room at Hotelito Rolando.

Although I did not want to stay at the condo, I felt as if I didn't have another option. So, I packed my bags back into the taxi and Carlos and the property manager at Hotelito Rolando drove me back across the city to the condo. Upon arrival the property manager at the condo was intoxicated. I refused to stay at the property by myself with a man in that state. He tried showing me two of the condos (neither nearly as nice as the hotelito) but I refused based solely on the fact that he was drunk and I did not feel safe.

The intoxicated property manager explained that they could work out a room for me at Hotelito Rolando afterall. At that point I was furious because I had just come from there. We packed the car back up and drove back across the city to Hotelito Rolando. Upon arriving there the woman who had rented out the entire hotel was now present She explained how she'd booked a year in advance. I explained that I had booked 6 months ago. We both agreed it was a bad situation and there was no room for me. She offered to make room for me with her family, but that was not the vacation I had planned, nor the room I had booked. Plus, I didn't like the idea of having to move rooms each day based on her families arrival and departure from the hotelito. Finally Carlos managed to get in touch with a friend who worked for another area hotel. She was able to book me a room there. If not for Carlos my entire vacation would have been ruined. I ended up leaving Hotelito Rolando and staying in the hotel Carlos found for me.

Immediately upon my check-in at the new hotel I emailed Rolando and demanded a refund. He, after a several emails, finally agreed. He stated that the cashier's check would be put in the mail the next day. After multiple emails spanning the month, the personal check from his mother arrived almost four weeks after he said he'd mail it.

All in all, my experience with Rolando and his hotels was awful. Again, the only reason I give it two stars rather than 1 is because I did finally receive a full refund. Although the hotel looked beautiful in the pictures and in person, I would NOT recommend it to anyone based on the poor business management on Rolando's end.

  • Stayed April 2011, traveled solo
    • Service
Helpful?
7 Thank Always_Globetrotting
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jun R, Owner at Hotelito Rolando, responded to this review, October 27, 2012
Dear Always_Globetrotting:

We thank you for your review. We'd like to advise you that Hotelito Rolando is now under new (Canadian) management since July of this year (2012).

We appreciate the issue you've raised and we can assure you that this type of incident will not happen under our watch.

Sincerely,

Hotelito Rolando
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Regina, Canada
Level 3 Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed March 2, 2011

My husband, sister and I stayed at the Hotelito Rolando for a week in February of 2010 but I was not motivated to write a review until now. We just returned from our second visit to PVR and this time we stayed at the number one rated all-inclusive hotel in the city. It was elegant and the food and service were excellent but it lacked the charm and atmosphere of this Hotelito. The Hotelito Rolando is owned and, for the most part, managed, by Rolando himself who was born in Mexico but raised in California. Hence he is wonderfully bilingual and bicultural so is therefore an excellent resource for information on all things Mexican and Puerto Vallartan in particular. (He is even on a first-name basis with the donkey we heard every morning.) The hotelito is reminescent of a small upscale hostel. The rates are very reasonable. Each of the wonderfully unique rooms is named after a member of Rolando's family. There are no meals included but there is a small kitchen in the common area where guests can store their food, make meals, make coffee. Linens are supplied but one needs to bring their own toiletries. There is a nice little pool in the common area but it is not heated and in the shade so was not really amenable in February except one very warm day. The common area is an excellent place to visit with fellow travellers. It is a bit of an uphill walk from downtown but all the better to wear off all that fine Mexican cuisine. My only hesitation in recommending the Hotelito Rolando is that I don't want it to get so busy that I'd have to book a year in advance but Rolando deserves the business.

  • Stayed April 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank librarylil95
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Portland, Oregon
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed June 8, 2010

I have stayed in many places in Puerto Vallarta, but none have impressed me with their beauty, design and welcoming feel as Hotelito Rolando.
After spending two weeks staying at the Hotelito Rolando in Puerto Vallarta, I knew that I just had to write to let other travellers know of this diamond in the rough. The hotel is located in an old part of the city up on the hill - and it has an absolutely stunning view of the bay. The Hotel itself, is so incredibly beautiful, designed by the owner, Rolando Donato, it truly feels like an old classic Mexican Hacienda. Each room is charming in its own right, with beautiful built in couches, authentic Mexican artwork in every space, and lovely hand painted murals on the walls.The bathrooms are unique in that the shower stall was hand molded in unusual shapes with little stars and moons cut out of the walls for a view of the city. The bathrooms are also filled with extraordinary tile work, also done by Rolando - who I guess, is actually an artisan as well as the proprietor of Hotelito Rolando. Each room has a small balcony with incredible views of the city and bay - where you can drink your own coffee and take your time preparing for the day. But what I also love about this hotel is its size. It has about ten bedrooms and many lovely areas to sit and gather - it is the perfect place for a family reunion or a group of friends to stay. But it is also just fine for one person traveling alone. The first time I stayed at Hotelito Rolando, I was alone. And yet, it was so small and intimate, that I felt safe. It also helped that Rolando is always willing to pick you up from the airport as well as serve, when needed, as your guide to the city. Another thing that I really like was the sweet outdoor kitchen, that overlooks the pool and the city view. I follow a special diet and it was important to me to prepare my own meals sometimes. But if you don't want to cook, Rolando can bring in a chef to do all your food prep for you. Or eat out - the hotel is within walking distance of many fine restuarants. There is so much more I can say. Hotelito Rolando is within easy walking distance of the entire city - yet it is set in its own little world behind a stunning gate of an intricate design. The cost for a room was incredibly reasonable. And when I needed something, Rolando dealt with it right away. Also helpful, is that Rolando is as much an American as he is a Mexican, so that he is fully aware of cultural differences and subtle nuances that can be extremely useful in a bevy of situations. If you want a taste of the real Mexico and you have that desire to shy away from the large tourist hotels - stay in the lovely, authentic Hotelito Rolando.

  • Stayed March 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank MayaJunie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Puerto Vallarta hotels
4.0 mi away
Garza Blanca Preserve, Resort & Spa
Garza Blanca Preserve, Resort & ...
#14 of 124 in Puerto Vallarta
1,889 reviews
0.4 mi away
Hotel Posada de Roger
Hotel Posada de Roger
#17 of 124 in Puerto Vallarta
871 reviews
0.2 mi away
Hotel Hacienda de Vallarta Centro
Hotel Hacienda de Vallarta Centr...
#82 of 124 in Puerto Vallarta
84 reviews
Show Prices
Show Prices
Show Prices
0.4 mi away
Resorts by Pinnacle 180
Resorts by Pinnacle 180
#13 of 124 in Puerto Vallarta
344 reviews
0.3 mi away
Garlands Del Rio
Garlands Del Rio
#1 of 71 in Puerto Vallarta
312 reviews
0.2 mi away
Hacienda Alemana
Hacienda Alemana
#5 of 71 in Puerto Vallarta
404 reviews
Show Prices
Show Prices
Show Prices

Been to Hotelito Rolando? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotelito Rolando

Property: Hotelito Rolando
Address: Rodolfo Gomez 471 | Colonia Alta Vista, Puerto Vallarta 48300, Mexico
Location: Mexico > Jalisco > Puerto Vallarta
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Swimming Pool
Hotel Style:
Ranked #30 of 71 B&Bs / Inns in Puerto Vallarta
Price Range (Based on Average Rates): $
Number of rooms: 10

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing