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“Great hotel, great price!”

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Hotel Portonovo Plaza
Ranked #15 of 71 Puerto Vallarta B&B and Inns
Certificate of Excellence
Toronto, Canada
Level 5 Contributor
51 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
“Great hotel, great price!”
Reviewed March 6, 2012

My friend and I stayed for two weeks. The location is one block to the Malecon and across the street to the beach.
Room: We paid an extra $10 per night for an upgrade & WOW did we get one! We had two bedrooms, two flat screen TV's, one shower room/WC and shared sink. The closets were large and plenty of room. Our Room was CLEAN!!!! Spotless in fact!!!

The staff were so polite, helpful and were at our door in minutes with whatever we needed.
Another great thing about this hotel V.S other small hotels were the assotment of towels and brand new beach towels, bottles of water and decent soaps, shampoo's etc...
We did enjoy the rooftop pool at night/sunset and it was nice to be able to bring up our own snacks and drinks.
There is free WIFI throughout the hotel and computers for your use in the lobby.
The minus: There was no safe in the room or from desk? We kept our belongings in an envelope locked in the front desk drawer. i felt a uneasy at first but of course all our belonging were always accounted for.
This hotel was a wonderful surpirse!

Room Tip: Request a room that faces inside.
See more room tips
  • Stayed February 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
3 Thank duckworths5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patricia A, Director of Sales at Hotel Portonovo Plaza, responded to this review, March 7, 2013
We were very pleased to read your great review, it keeps us going and very motivated. We are very careful with cleanliness and we are happy to read your high standards were met. Our bathroom amenities are designed exclusively for the hotel, thank you for noticing the little details that distinguish us form the rest! And you are absolutely right, all of our guests belongings are safe and are accounted for. We enjoyed having you with us, please come back soon :)
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176 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Spanish first
  • Any
English first
Burlington, ON
Level 2 Contributor
4 reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed February 25, 2012

Most reviewers here agree that it has a great location. Not only are you 2 blocks from the world famous Malecon, you are across the street from the Ley's department store. That is a plus for those who forget to pack something needed on their vacation. Many reviewers complain about the hard pillows. Leys solves this by offering a small, soft pillow for only a few bucks. Place the big pillow under your legs and the small pillow under your head....you'll sleep well! It is good to know that room 304 is excellent. It is on the backside of the hotel so there is very little traffic noise. We spent time in a room at the front of the building but it was noisy. Again, check out Leys for earplugs if you've forgotten yours. People need to become problem solvers rather than complainers. It is not a 5 star hotel but you can experience a great time using your own ingenuity. For the $50 bucks a night I'd say it was money well worth spending. Enjoy all Vallarta has to offer with the savings you make from not staying at some all-inclusive or 5 star hotel.

  • Stayed February 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JeanJean57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patricia A, Director of Sales at Hotel Portonovo Plaza, responded to this review, March 2, 2013
And we loved to have you over! We are that kind of hotel, that gives you as much as it can for less and let you get to know Puerto Vallarta! Please come back :)
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Fort Collins, Colorado
Level 5 Contributor
83 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed February 9, 2012

Great location, good price, and super accomodating friendly staff. But the walls are paper thin so if your neighbors come in at 2am and put the TV on, you will hear it as if it is in your room, so bring your earplugs. Also, although our room was very clean, after showering there was a bit of a sewage odor.

  • Stayed January 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Daryle D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patricia A, Director of Sales at Hotel Portonovo Plaza, responded to this review, March 11, 2013
We appreciate your overall good review. We apologize for the noise, it is a renewed building and some room walls couldn't be doubled, but we are always willing to accommodate our guests in another room, also, the City of Puerto Vallarta has banned all public buses to pass by the hotel, so the street noise is long gone! Thank you and please come back soon!
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san diego
Level 2 Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed January 29, 2012

We thought we were going to like this hotel when we checked in – small hotel, Euro feel and neat location. But the beds are the smallest and most uncomfortable we have ever experienced – and they are all like that. We asked to change.

At the end of the week our backs were wrecked – would have been better if we had slept on the floor.

The elevator has such a loud sound that no matter which room you are in, it will wake most people up throughout the night.

Excellent staff.

  • Stayed January 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Service
Helpful?
1 Thank John L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patricia A, Director of Sales at Hotel Portonovo Plaza, responded to this review, March 11, 2013
We are sorry to read you didn’t enjoy our facilities. Our beds are orthopedic and specially designed for hotels, most guests like them, we feel bad they didn’t work for you. Elevator noise has been fixed and it is long gone. The staff appreciates your evaluation and hope to have the opportunity to serve you again in the near future. Thank you!
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Regina, Canada
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed January 21, 2012

We stayed at the Portonovo for 8 nights in January of 2012. Three blocks from the Malecon, it is a modern, clean hotel within walking distance of everything. We had an interior courtyard room, which was nicely quiet. Sound does travel in the hotel however, so if you get a room facing the main road along the front entrance to the property, it will likely be very noisy, as this road is busy, made of bumpy cobblestones, and has many many of Puerto Vallarta's antique city transit buses roaring by every hour - you may want to ask for a different room if you are unlucky enough to get one of these ones.

The staff were friendly, especially the day concierge, Philamon (sp?) who was very helpful with anything you might need to know.

This hotel is no replacement for an all inclusive or 5 star resort, but is an excellent, reasonably priced place to stay if you plan to entertain yourselves in town or on the beach during your stay. There is a large, quiet stretch of beach less than 30 seconds walk out the back door of the hotel, and you can walk to breakfast, lunch, or dinner, shopping, or sightseeing, at your leisure.

We would definately stay here again.

  • Stayed January 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Wayne T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patricia A, Director of Sales at Hotel Portonovo Plaza, responded to this review, March 11, 2013
We are very happy to read your review. We have great news, public buses no longer run through our streets, so, the street noise is long gone! The staff is always willing to help guests to make their hotel and Puerto Vallarta’s experience the best they can. We really enjoy having guests who enjoy getting to know the city, its people and all the wonderful places it has to offer. We think it is not fair to overprice a hotel and for a very reasonable price we offer comfort, style and location. We are pleased to know you enjoyed staying with us and we’d love for you to come back soon!
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Orlando, Florida
Level 3 Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed January 14, 2012

This is an excellent little hotel in Puerto Vallarta. Prices are very reasonable, rooms were new and clean. Housekeeping serviced the rooms every day. EXCELLENT location if you want to be very close to town. Wonderful rooftop pool! Great organic bath soaps and shampoos.
I would have to reccommend this to everyone considering a visit to Puerto Vallarta.
There was no restaurant as mentioned on the website, however just go next door to the Hotel Marlyn for breakfast... very reasonable, tasty, and the waiter I had each day was very friendly!

The only minor complaints:

Keep your valuables in luggage in the closet. I left the room as the maid was ready to clean. I went to the desk to make change to leave her tip for the day. When I came back into the room, she was going through my shopping bags on the bed, as if it were a yard sale. She was taken aback, and looked embarrassed, and nothing was missing when I returned.... I sort of think it is normal for them to be curious, but it did make me a little uneasy. As stated, nothing was missing.

Shower: The showers are very large and beautiful, but the showerhead was would not adjust, and was very close to a beam in the wall, and it was hard to get under the spray...maybe it was that particular room, and I managed well enough.
On the positive side, there was plenty of hot water and good water pressure.

  • Stayed August 2011, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank agentdevoyagefl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patricia A, Director of Sales at Hotel Portonovo Plaza, responded to this review, March 19, 2013
We truly appreciate your nice review and we were horrified to read about the cleaning lady. Please know that we are doing everything in our power to make sure this won't happen ever again. If you come back to Puerto Vallarta, we would love to have you stay with us! Thank you very much!
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1 review
Reviewed January 5, 2012

Best place for your money. Great help for all trips. Great location. Beach right behind maybe a block. Malecon outside to the right and a few blocks. Grocery store close by.

  • Stayed March 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jerit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patricia A, Director of Sales at Hotel Portonovo Plaza, responded to this review, March 19, 2013
Thank you! We are pleased to read you liked staying with us and that you enjoyed our location and facilities! :)
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Additional Information about Hotel Portonovo Plaza

Property: Hotel Portonovo Plaza
Address: Avenida Mexico # 1125 | Colonia 5 de Diciembre, Puerto Vallarta 48350, Mexico
Location: Mexico > Jalisco > Puerto Vallarta
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #15 of 71 B&Bs / Inns in Puerto Vallarta
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Portonovo Plaza 3*
Number of rooms: 45
Official Description (provided by the hotel):
Located right in Puerto Vallarta’s downtown, three small blocks away from the Famous Malecon! This totally new 45 mid-luxury rooms welcomes all kind of guests, especially those traveling on a budget but without willing to sacrifice comfort, location and style. We provide a wonderful downtown experience for we try to pamper and make all of our guests stay unique. We attend their needs and provide wonderful service. For that, all of our guests leave feeling happy and they keep coming back! ... more   less 
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