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“Simple modern joint with nice staff in a great but noisey location.”

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Hotel Portonovo Plaza
Ranked #16 of 71 Puerto Vallarta B&B and Inns
Certificate of Excellence
Minneapolis, Minnesota
Level 3 Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Simple modern joint with nice staff in a great but noisey location.”
Reviewed March 17, 2011

My friend & came to PV for the first time and booked this place because of the great reviews, price and location. We stayed for 3 nights and the hotel met our needs. We spent most of our time out of the hotel, & really used it only to sleep, which worked out perfectly. The staff was helpful, chatty, and the place was super clean. We would have been disappointed had we come for their rooftop "swimming pool" or fitness room.. There was not a safe in our room. We left our valuables & had no troubles. The only thing that bothered us both was the noise the first night. I would bring ear plugs if I were to return. Also, there is only a sheet on the bed, which seemed a bit odd, but we were pretty sunburned, and didn't mind too much. Overall, it was nice place with a great location for a few days. The only thing that I would look into for next time, is someplace with more tropical beach charm and less of a modern contemporary vibe.

  • Stayed March 2011, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank artichokes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patricia A, Director of Sales at Hotel Portonovo Plaza, responded to this review, March 22, 2013
We appreciate your nice review and we are happy to let you know that we are a noise free hotel for the public buses no longer run through our street. About the one sheet on the bed, we apologize for not letting you know on time that you can request more at front desk. Also, we did contemplate the possibility of decorating the hotel more Puerto Vallarta style, but since the rest of the hotels surrounding us already offer this, we decided to go contemporary, you know, to stand out from the rest :)

Thank you for your kind evaluation to our staff!
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176 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Spanish first
  • Any
English first
Yellowknife, Canada
Level 5 Contributor
24 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed February 19, 2011

We needed a place to stay before our Condo was available, we stayed here for 4 nights and have nothing negative to say about the place. Beach is very close, Cherry7 has excellent beachbeds to lie on at no charge, but we did order snacks and beer.
Only thing that could of made the stay better was a coffee machine in the rooms, I didnt care for the Mexican coffee in the upper restaurant, but that is just my taste buds. However, the Oxxo is very close and walked there to get my morning coffee.
The dipping pool up on the roof is great, it is NOT a swimming pool, only a dipping pool and I was fully aware of that before I booked. Loungers were available everytime I was up there with my morning coffee...
Staff were excellent, but did not give you messages that we left for you. I even went to the front desk and asked if anyone left a message and they said NO when I know someone had.
All in All I would definately stay again...

  • Stayed January 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sh0velhead
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patricia A, Director of Sales at Hotel Portonovo Plaza, responded to this review, March 22, 2013
We are so sorry about your morning coffee. Being a coffee drinker myself, I can imagine how hard it was. Good news is, we are now offering both types of coffee in our restaurant: Mexican and regular coffee and the best of it all, is that we are planning on giving the regular coffee for free as a permanent promotion, but we are still deciding on that.

Our apologies for not giving you your messages. At that time, we were short staffed, and only 2 people were at front desk covering both day and night shifts; so they were somewhat tired and distracted.

Thank you for mentioning we are a very clean property and that our location is just great. Please come back any time!
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Cambridge
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed February 12, 2011

My wife and I stayed at this hotel for on week. We had a great time. Previous reviews are accurate. Small hotel with small rooms. Staff is very accomodating. Location is terrific. We had no problems and enjoyed our stay tremendously. We will be returning next year. This hotel is highly reccomended.

  • Stayed February 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank dblepawz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patricia A, Director of Sales at Hotel Portonovo Plaza, responded to this review, March 22, 2013
Thank you very much for your fine review! We enjoyed knowing you and your wife were happy. We hope to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sacramento, California
Level 3 Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed February 9, 2011

Initially, I was nervous about this hotel because it was so inexpensive but I read positive reviews and decided to take a chance. I only stayed here one night but I was very impressed. The location was awesome. It's located in downtown PV and there is a lot to see and many good places to eat. I had a room with two twin beds, which were very comfortable. My room had a flat screen TV and a small balcony. The hotel has a gym, accessible 24/7 and free wi-fi. Additionally, the staff was very helpful.

Two negatives - only 1 pillow on each bed and no blanket. I probably could have requested an additional pillow and a blanket but the bed was very comfortable, nonetheless. Additionally, my friend had a room with a balcony that opened up to the main street and he was unable to sleep due to the street noise. I didn't have this problem.

  • Stayed January 2011, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank lvsp0rtsnut
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patricia A, Director of Sales at Hotel Portonovo Plaza, responded to this review, March 26, 2013
We are pleased to have liked you that much! Thank you very much for your outstanding review and please feel free to come back anytime to this, your home in Puerto Vallarta!
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Saint Louis, Missouri
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed February 8, 2011

We stayed for 7 nights at Hotel Portonovo. It's only a 5 minute walk to the Malecon (the main boardwalk). I highly recommend this place. This is definitely one of the best values in the area. The staff was very nice and helpful. Ask for Sergio - he helped us find things to do and arranged transportation as well. He was extremely friendly and you could tell he genuinely wanted us to enjoy ourselves there. We almost stayed at an all-inclusive but changed our plans at the last minute to stay here; I'm so glad we did! Food and drinks are so cheap here that it would be ridiculous to opt for the all-inclusive, plus it wouldn't be as authentic. Also, definitely take a trip to Yelapa! You can even stay a night or two there for not much money.

  • Stayed January 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank metzgera
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patricia A, Director of Sales at Hotel Portonovo Plaza, responded to this review, March 26, 2013
We truly appreciate your nice review! We keep on improving in service as well as in facilities and we do agree with you, there’s no need to overpay for an All-Inclusive, when you can get to know –and enjoy- Puerto Vallarta for much, much less! Feel free to come back anytime soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 31, 2011

We weren't willing to spend the big bucks on an All-inclusive resort and found that the majority of the hotels are actually a few km away from the Malecon (The walkway along the downtown core and ocean). So we opted to go here and we're so happy we did!

It was modern, clean, small and quiet. They provided us with free internet and we made friends with the owner who told us all the great spots to go in town every night (for food, drinks, sights and partying). The staff were kind and trustworthy and everything was spotless.

Sure, the rooms don't have the best view but you can literally walk to the beach in 90 seconds and walk home from all the biggest nightclubs, restaurants, and "hot spots" in 10 minutes safely on a well-lit street.

We will not hesitate to return and to send our friends here!!

  • Stayed January 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mjenningsphotography
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patricia A, Director of Sales at Hotel Portonovo Plaza, responded to this review, March 26, 2013
Dear guest, six words for you: thank you, thank you, THANK YOU!!! : ) We are very pleased to know you enjoyed staying with us and to know we helped you enjoy Puerto Vallarta! It’s been a while since your last visit, please come back soon!
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Kasota, Minnesota
Level 2 Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed January 31, 2011

Rooms are typical hotel rooms. We had no view from our room. Room was small, espeically the bathroom. Hotel and room was very clean. The wi-fi internet was available may 50% of the time. Computers in lobby were not much better. Nothing much to do in hotel. Two blocks to beach and to Malecon. Good location. Spend extra bucks and get beach front room. The hotel needs better sound proofing. We were on 2nd floor and heard noise from the lobby area frequently.

  • Stayed January 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Harrykasota
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patricia A, Director of Sales at Hotel Portonovo Plaza, responded to this review, March 29, 2013
We apologize for the Internet issue. Sometimes our Internet provider doesn’t help us comply with what we offer and gives us a hard time. We thank you for your patience and comprehension. We are happy to announce that public buses no longer run through our street, so it is a very quiet property now! We know we are missing the beach, it is a feature that some nearby hotels have, but we are confident in offering a newer, better and cleaner property than many of those beachfront hotels. We hope you give us the pleasure of having you over in the near future. Thank you!
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Additional Information about Hotel Portonovo Plaza

Property: Hotel Portonovo Plaza
Address: Avenida Mexico # 1125 | Colonia 5 de Diciembre, Puerto Vallarta 48350, Mexico
Location: Mexico > Jalisco > Puerto Vallarta
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #16 of 71 B&Bs / Inns in Puerto Vallarta
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Portonovo Plaza 3*
Number of rooms: 45
Official Description (provided by the hotel):
Located right in Puerto Vallarta’s downtown, three small blocks away from the Famous Malecon! This totally new 45 mid-luxury rooms welcomes all kind of guests, especially those traveling on a budget but without willing to sacrifice comfort, location and style. We provide a wonderful downtown experience for we try to pamper and make all of our guests stay unique. We attend their needs and provide wonderful service. For that, all of our guests leave feeling happy and they keep coming back! ... more   less 
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